CB Parcel Delivery Services UPS Complaints #602-621

UPS review: Delivery

JayAnd of Salt Lake City, US

Feb 20, 2020 4:38 pm UTC

UPS driver was 3 hours earlier than quote with a package that needed to be signed for. Called customer service who said I could pick it up @6pm. Then the local store says I can't pick it up until 7:30pm and they close at 8. Then I received an email that says it will be delivered tomorrow. Also, the customer service number is super frustrating as they force you to jump through hoops to speak with an actual person. Why give a quote and then be 3 hours early?! Do I have to take an entire day off of work to get a package?! Also, apparently you have to pay UPS to get live updates. What garbage customer service. They have a "We are too big to fail, so we don't care" attitude. I will never again willingly use UPS.

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