Menu
Write a review
File a complaint
UPS

UPS review: being lied to by shipping co about delivery

N
Author of the review
9:08 pm UTC

The day I was supposed to receive a package, I instead get an update on the tracking web page at 9:36 pm saying it couldn't be delivered because of extreme weather. I live 15 mins from where they 'claimed' they loaded it on the truck. There was no extreme weather. There were no weather issues at all! 2nd night, same crap. Loaded it on truck first thing in the morning, then message at 9:46 pm stating extreme weather OR emergency situation. Yes the emergency was for you to get me my dam package. Guess what, 3rd night, and again roughly same time at night with exact same message. I contacted the company I purchased the item from so that they could reach out to them. They gave them the same lies and UPS rep called them out on it. She asked them what kind of emergency or weather conditions since the customer lives 15 mins from you. They had nothing. The rep asked UPS where I could pick up the package and they said it was at a hub that is now closed. So now they're saying I won't get it any later than Monday night. Mind you it's Friday and the package was supposed to be here on Wednesday.

0 comments
Add a comment
  1. UPS Contacts

  2. UPS phone numbers
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 55 55 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number
    For International Shipping
    Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number
    Talent Acquisition Specialist
    Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number
    Special Projects Manager
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 04, 2026
  7. View all UPS contacts