UltraShield  -  warranty coverage

I paid nearly $300 for a 10 year warranty for my furniture from this company. Even though I followed the application instructions, kept all necessary documentation and contacted them immediately to file my claim, my claim was denied. The companies position on the matter changed from me not applying the product correctly to the furniture having a "manufacturer defect" to the furniture material not being covered under their warranty.
After months of getting the run around from Ultra Shield I filed a complaint with the Better Business Bureau only to find out that Ultra Shield hadn't become a member of the BBB until after the initial purchase of my furniture and their warranty therefore the BBB could not support me in litigation. I was, however, advised that the Attorney General Office in the State of Kentucky has a consumer rights and protection division that may pursue matters such as this if multiple similar complaints are filed with the BBB and brought to the attention of the Attorney General.
If you have had a negative experience with Ultra Shield, I urge you to file a complaint with both the BBB and the Attorney General Office of Kentucky. Companies like Ultra Shield should not be allowed to take advantage of consumers and get away with it. File a complaint or contact the BBB at www.bbb.org or by phone at [protected]. File a complaint or contact the Attorney Generals Office of Kentucky at ag.ky.gov or by phone at [protected].