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Palliser Furniture Upholstery
reviews & complaints

Palliser Furniture Upholstery
reviews & complaints

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26 complaints
6 resolved 20 unresolved
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D
5:52 pm
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This review was chosen algorithmically as the most valued customer feedback.

Palliser Furniture Upholstery - Quality

ock sofa and loveseat purchased 10/11/20 and delivered 1/20/21 D dcyy Mar 03, 2021 Verified customer Thought palliser was a top end furniture company. Ordered all leather sofa/loveseat (not split) at extra cost, waited 3 1/2 months only to have furniture delivered that looked like it was 15 yrs. Old. There were 3 inch threads hanging from stitching on...

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C
3:04 pm

Palliser Furniture Upholstery - Serial no 0418037618 batch 778476

Sir/Madam
I bought a 3 piece Sofa/Love seat and chair from Smiths furniture in NL appro Dec of 2018 within the first years the material in the cushions was colasped and you were sitting on the frame. I contacted Smiths and for appro 450.00 they agreed to replace the material which they did on the love seat which i picked up about 1 month ago, and with the covid lock down i am waiting to carry back the sofa, but within the month the matertial as collasped again.
SIR/Madame I paid appro 5500.00 for the 3 pieces which was suppose to be good quality furniture, which as it turns out is far from it, two years usage, I am 65 and my wife is 61 no kids and very few vistors,
No WARRANTY
I have to drop it off and pick it up 2 hours drive each way, and no bloody good when i do get it back.

Please contact me by Email or phone 709-548-2829/709-427-2492
Thanks
Calvin Lambert
NL.

Desired outcome: Replace with quality Furniture

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D
8:52 pm
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Palliser Furniture Upholstery - Palliser pollock sofa and loveseat purchased 10/11/20 and delivered 1/20/21

Thought palliser was a top end furniture company. Ordered all leather sofa/loveseat (not split) at extra cost, waited 3 1/2 months only to have furniture delivered that looked like it was 15 yrs. Old. There were 3 inch threads hanging from stitching on pillow arm, almost no padding on seating areas, tops of back cushions look like they're collapsing and...

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R
9:22 pm
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Palliser Furniture Upholstery - Quality of the leather

Stay away from Palliser Furniture!! We purchased theatre recliner chairs (2 ends with armrests, 2 middle without) which started peeling about 3 years ago. At that point we had used the chairs for just over 5 years when I noticed some of the leather peeling at the head rest of my chair, the one that is used the most. Luckily I was able to find a nicely...

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P
3:07 pm

Palliser Furniture Upholstery - Do not respect their garantie

Bought a loveseat worth 4000$ no padding when you sit on it, its like sitting on a peace of wood. Complained many times and keep getting the run around. People that work at palliser are real low lives.
They have no backbone. So let god give them all what they deserve.
Do not buy anything from palliser trust us its garbage like the people or should I say idiots that work there. Am just trying to save you money. Time. And the unforgettable experience of life time from the scums of the earth.
The white one is what they show you.
And the black garbage is what we got.

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N
9:00 pm

Palliser Furniture Upholstery - leather sofa and chair

Purchased from Salt Creek
Upon delivery the arms of the chair and sofa were twisted and did not lay properly. The back was missing stuffing and the arms do not fit snuggly. I do not know how it got past Quality Control.
Now the mechanism is making a scrubbing noise.
The technician was here over 2 months ago and still my new furniture is not REPAIRED.
Thd store will not take it back as it is a custom purchase. So disappointed in both of these so called family owned companies!
Do not buy Palliser!

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P
4:04 pm
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Palliser Furniture Upholstery - leather sectional cost $4,000

We bought a leather sectional from the palliser company less than 5 years ago. It's in a room we rarely use. A couple years ago I was noticing where you sit the impressions from someone sitting there wasn't springing back. Both the seat and the back is has large impressions, (this sectional does not have cushions to fluff up. I am now getting around to...

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K
4:56 pm

Palliser Furniture Upholstery - miami sectional very poor quality

I ordered this sectional 5/28/18 and was delivered 10/18. It was explained that the fabric was on backorder. Although the delay was exceptional, I waited. The piece was delivered and I loved it. It fit my space, had a vibrant color and I loved the style. I noticed immediately however, the back cushion had a scrunchy, straw like sound to it. Within the month I noticed the back cushion was packing down unevenly and the fabric was puckering. Let me say this sofa get light wear, old lady kind of wear. So, by month five I was alarmed at how the seat cushions had compacted and now at only seven months, I am sitting in holes, hard holes. I have written a letter to the company and so far have had no response.

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G
12:39 pm
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Palliser Furniture Upholstery - palmiam 70319-07-ab. and 70319- 35-ab.

Purchased a Palliser Miami sectional on Oct 16 /2011. A year and a few months of owning the product, Material on the seat cushions started delaminating. Had both seat cushions replaced under warranty. 6 years after owning it, The seat back cushion material started cracking. Now 7 yrs after owning this piece of furniture it is basically falling apart. We...

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V
6:57 pm
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Palliser Furniture Upholstery - 2 piece sectional

I brought a 2 piece sectional in May from Hom furniture in Minnesota. I custom order. Paid almost $4000.00 dollars. Palliser delivered it in July. I've had it for for almost 3 months. Already the cushions are sagging the seats and back. The furniture has not been sat on a total of 10 times. It looks like they are different pieces. I want a credit so I can...

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D
5:18 pm
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Palliser Furniture Upholstery - loveseat

I bought a new Palliser love seat from better shade on Jan .24 2018 the love seat fabric is to lose which or under stuffed and it causes wrinkles when you sit on it i was told there is nothing wrong with it when you get up just smooth it with your hands this is a new love seat not 10 years old they will not repair it or give a refund i have pictures of it

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B
8:43 pm
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Palliser Furniture Upholstery - leather couch and loveseat

We ordered our Palliser couch and loveseat on March 5, 2017 from www.leathershoppes.com. We paid over $4000 including the extended warranty from the store. The furniture arrived in the summer and although we don't spend too much time sitting on it, the seats started sinking deeply as if there was no support. In September and again in November Palliser sent...

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M
6:51 pm
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Palliser Furniture Upholstery - sectional

Extremely bad quality of material - it peels off so fast all over the sectional. I bought an expensive sectional from their dealer here in NJ and it started to peel of so I contacted the manufacture and they kindly sent me the replacement piece. I spent another $250 to reupholster part of my sectional and now this new pieces is chipping all over it as well...

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J
11:42 am
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Palliser Furniture Upholstery - power recliners - also made in mexico -

After 2 years of normal but careful use, our chairs looked good. All of a sudden a patch of leather peeled off the back of one chair for no apparent reason. I contacted Palliser for advice, they told us to contact the supplier . We did this, provided photos, details, copy of invoice etc. They arranged for a tech to inspect the recliner, he said that it wa...

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ADVERTISIMENT
F
3:26 am
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Palliser Furniture Upholstery - reclining leather sofa and loveseat

Bought set through Direct Buy online and picked out grade of leather in showroom. A spring collapsed in first three months, now within the year of puchsased where fake leather sewn to questionable real leather, the vinyl looking part has cracked in several places at the seem and areas on seat and foot rest look like color from dye has worn off. This i...

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I
1:59 pm
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Palliser Furniture Upholstery - poor quality of fabric

Around three years ago I bought a set of Home Theater Reclining Furniture CORTEZ II, the top of their catalog as furniture with a kind of lining that the seller said it was the best of the best. After three years the linig are completely destroyed and PALLISER doesn't want to recognize nothing as per the seller here in Maracaibo, Venezuela, SAWASDEE...

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Q
7:05 am
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Palliser Furniture Upholstery - sectional

I have a 3700.00 sectional bought from parks furniture. This couch is six months old and hardly gets any use.I weigh 200lbs. The one cushion is already disfigured.Another dealer of theirs, had told me they have had problems with their foam in the past. Palliser refuses to do anything for me. So I guess these have no warranty whatsoever. They said to read...

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B
8:39 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Palliser Furniture Upholstery - lets retailers bully the smaller stores

Please do not patronize this business. We shopped for a couch at the store on LeatherShoppes in Houston and were generally pleased with the experience. The sales representative told us that they would meet or beat competitors' prices. We went to another retailer and received a better price if we paid cash plus they offered free delivery. We called the sale...

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D
11:41 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Palliser Furniture Upholstery - very poor quality

Very poor quality! I bought this recliner chair for $750 because it resembled the Stressless Lounger chairs. I was impressed by the comfort at first but within a year it started falling apart. One screw broke. This screw obviously holds the chair together and it was impossible to remove and replace. Ever since then this chair has continued to squeek every...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Palliser Furniture Upholstery - broken chair

Ongoing 6 year issue of the same Palliser Furniture part of the recliner breaking over and over and over. This is the 4th time is needs repair for the exact same Palliser Furniture recliner. I have been in contact with Palliser Furniture customer service for months and they are not resolving the issue and have not returned my correspondence in over 6...

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