Ulta Beauty
reviews and complaints

Order # K190067681

I placed an order for pickup on the Ulta app and the app switched it to shipping without confirming. Both items were "available" at my local Ulta. I was told to call corporate and I went ahead and picked up the items at the local store. An hour or so later I called the corporate line and someone "canceled" the shipping order for me. He said it could take 24 or so hours for confirmation. I got an email today saying that the order had shipped. When I called to cancel again I was told it can't be done. This order is going to my old address because I never intended to place an order for shipping. I will not be getting these items that I am paying for. If I can't get this resolved I will be using Sephora going forward.

Ulta beauty was runninga 50% on certain IT cosmetics items and I ordered the incorrect shade during the sale. I tried going to the store for an even exchange and the item was out of stock. They would not order the product for me and honor the sale pricing and send it to my house. I live almost 2 hours away from the nearest ulta. You're going to tell me that you won't honor the sale pricing because I have to place the order online because you the store were out of my shade!? Wow. I've been an ulta customer for years and am a consistent shopper. I am so disappointed in the way this was handled.

Refused to ring me up for my potential purchase because she stated per company policy I HAD TO provide her with my personal contact information inclusive of my date of birth otherwise she could not process the transaction . I asked her why? I am paying in cash and I will have a receipt if I have to return a " hairbrush". Needless to say, I left without purchasing anything and I will never walk into an Ulta again. I went next door to Sally and bought my hairbrush without being harassed.

I made a purchase on June 29, 2021 and never received it. I was told that it could be marked "delivered" (via USPS), but may arrive late (on July 3, 2021). Long story short, I never got it. I reported that and spoke to about 13 different people all claiming that "higher management" would reach out to help me within 24-48 hours. In the meantime I reported my package stolen with USPS. I contacted Ulta again because no one ever got back to help me and each time I call I am told the same exact thing. How does "higher management " (literally the words they use) not get back to their customers and why is this not something that customer service can handle? I have reported this with The BBB because it seems obvious that Ulta is a fraud company filled with liars who care nothing for their customers. It has been over a month now with not one solution to my problem and I feel as though I'm out of $205. My order number is K182270799 and I would like a full refund. I will never spend my money with this business again.

I was client at Ulta Beauty Salon in Tarpon Springs for almost four -five years, my hairdresser was great and I always was shopping all my make up stuff there.
My hair dresser left the salon and I had to chose someone else . per the salon recommendation, I got haircut by a girl and she did not do what I was asking her to do and I paid $90 for that. I called the salon and asked for taking care of this issue. Again, I had haircut with someone different and showed her a picture to get the haircut ….. she did the worse haircut on my long long hair to the point that I can't do anything with it until it grows up. I was asking for long hair layers and the top of my hair is so short and the bottom is long and I can't do anything
This is not the way that hairdressers do to me as a client who gave that salon so many years business. There was no complaint in the past but I'm so stressed out and upset

I have been a member with Ulta for 10 years. This year is my first year as a diamond member and I have had nothing but problems with them.

Ulta gave a stranger in Florida access to my account. They gave her access to my full name, phone number, email address, debit card information and address where I live. I have been trying for months to get her off of my account and I was told that I am not enough proof to get her removed. I have no idea who this person is. I do not know anyone in Florida. I think it might even be an employee doing this. This person had my account name changed to hers and I have no idea how. I'm getting emails with her name on them.

Tonight Ulta customer service told me that my account has been canceled and I will no longer be able to make an account with them. They canceled my membership and revoked all of my points because they gave my account to someone else. They told me that I was sharing my account. I was told by their customer service that this matter is closed and they will no longer be looking in to it. I've already contacted the Better Business Bureau and I'm not being helped. I have no idea what to do next.

Date of Incident: 05/06/2021 I made an order under the order number K178101329 under my account and used my birthday coupon and rewards. I immediately called after placing the order and spoke to a supervisor and she promised a refund and TOLD ME she would watch for my order just so it doesn't ship because I put the wrong address. NO NOW REFUND! I called into your company at 3:40PM, 3:45PM, 3:46PM, and spoke to three different individuals after being hung up twice and calling back and asking to speak to a supervisor immediately after being hung up on. I then was transferred to a supervisor who did not give me a name and she told me that she will issue me a refund and she will personally watch my order to make sure if it does ship that she will cancel it. I do not have a refund at all. I even called the new leaser of the apartment complex and they said the package was never even delivered like your email said. It was apparently delivered on mothers day and nowhere to be found. I have already disputed this with my credit card with how fraudulent this is. I have attached a copy of the conversation with the new leaser of the apartment where the packaged SUPPOSEBLY went to. I would like a full refund and my points put back on my rewards. I used a birthday coupon as well for something I don't even or will never have in my possession.

my email is: [protected]@gmail.com
Phone number: [protected]

I called Ulta.coms customer service line two times regarding my order # K174546778 that showed delivered via UPS on 3/31. The issue was it was delivered to an old address that I haven't lived at for more than 5 years. I'm not sure how this happened, since when I placed the ordered I entered my current delivery address and confirmed it's the same as my billing.

The first time I called the rep argued with me and stated that it was delivered to the address that I indicated and that basically it was out of their hands and nothing they could do. I asked if they could contact the carrier with my correct and current address to have it he package picked up and delivered to my correct address. She stated this is not something that they can do.

Sooo, I drove over to the location it was delivered and they had not received it.

I made a second call and spoke with another rep who sounded foreign. I let him know everything that I explained to the first rep and that I went to the address tracking shows it was delivered to and I still don't have my package. I asked again if he could contact ups to update my info, put out a trace and have it delivered to my correct address. He argued with me again that Ulta does not do that and said "it's out of our hands" That I need to wait 3 days to see if the package gets delivered to me. I asked that my order get placed again and shipped to me at my correct address. He said even if he places a ‘reorder' it would still ship to the incorrect address and there was no way to change that. He then said he would offer a refund. I said I wasn't looking for a refund, I just want my order that I placed with a 50% off special price for qty 2 Mac prep and prime fix plus on the day of your 21 Days of Beauty special. He said he issued a refund anyway and that an email was sent to me. I have YET to receive an email. He said that he could not help me place a new order over the phone and that I would have to do that myself. I was asking because I only placed the order online because it was a special promotional price. He confirmed there was no way for me to place a new order at the same price I paid because the promotional price was for that day only. And then he actually hung up on me. Never have I ever had such poor customer service anywhere! I paid for products I have not received and shipped to an address that I did not indicate. I will be contacting Corporate HQ first thing in the am and depending on the outcome will be placing further complaints elsewhere to make sure people are well aware of my experience with Ulta.

Do not shop at Ulta! Spend a little extra money to go to Sephora. Been a faithful customer for a decade. Placed an online order and the courier service that THEY chose has lost my package (spent an hour on the phone with the courier service to figure this out). Ulta's customer service person called me a liar and stated the tracking info didn't match my story. Are you kidding me! It says delayed because they don't know where it is! If YOU would pick up the phone and do your job instead of me spending an hour of my time doing it, you'd know. This is how they treat their loyal customers. Well, loyal no more. Good bye ulta. I'll call the $$$ a loss since I'm a "liar". Good riddance. I'll take my business elsewhere and make sure every person I know does to. I will take to every platform available to make sure people know what crooks this company is made of.

On March 3, 2021 I placed an order for:
smashbox sharp longwear eyelinger - $22
Josh Rosebrook Daily acid toner - $29
Josh Rosebrook Vital Balm Cream - $46
Josh Rosebrook Hydrating Accelerator - $35
Total: $140.17
The shipper showed delivered on March 9, 2021. The package was not delivered. Per the ulta website, I waited three business days to contact them about the package. I was told to wait longer and check with my neighbors and around my house. Which I did. As of Saturday, March 13, 2021 the package had still not been delivered. I contacted Ulta customer services. The first representative promised me a reship. The call was disconnected on their end. When I called back, I received a different agent who told me there could be no refund or reship. I asked to speak to a supervisor. The supervisor told me that she would pass the information along to open an investigation. Today, March 16, 2021 I received an email from ulta that says that as a result of their investigation the package was delivered and there is nothing ulta can do. I called ulta to discuss this and after taking a large chunk of my work day, was ultimately informed to contact UPS. When I contacted UPS, they informed me that they were not liable and Ulta should replace the package. I called ulta again and was told there was nothing they could do, and that I was just out of luck. Ulta has proven to be a store that does not care about it's customers, and this is devastating to me. I have shopped at Ulta since the beginning and will now be forced to shop elsewhere. I have asked for proof of delivery and both ups and ulta say that the proof is that the driver reported the package was dropped off. That is not sufficient proof.

I ordered a package and I never received it and y'all havnt done anything to help or fix it for me. They never informed me to call the package delivery company. I've been going back and forth with your company for about a month now. I've called multiple times and they waited till today to tell me to call the LSO delivery service. Y'all also told me to call the police then a day later you told me you'd never ask a customer to call the police. I've made multiple attempts contact a higher up to fix this and no has yet to contact me back. I always twist at least 48 hours and call back to see if there was an update.

Bought my 5yr. old Autistic son into the Ulta Beauty hair salon. Informed them that he was Autistic prior to the appointment. Once seated he was, frightened, crying. He is texture sensitive. Manager seeing this said unless he wore a mask he wouldn't be serviced. I'm very familiar the Disability Act. Service due to his mental health was refused ...

I recently went to Ulta and was charged over 325 for a haircut and color. I was told the cut and color would come to 150 at most and had a budget.
At no time was I told the charge would be more and disputed it when I went up to the counter.
The lady wanted to argue that I was not.
The stylists next appointment was closed so she tried to make her money up this way.
She saw me as a dollar sign and was the only time I will ever go to Ulta in that location.
When a customer gives you a budget you don't double the price or not tell them.
Not to mention not one person could tell my hair had even been done.
Disaster