Re: Ulta in Denton, TexasMay 10, 2014 was Prom for Ryan High School in Denton Texas. I booked appointments for hair & makeup 3 weeks ahead of the prom. 2 weeks before the hair stylist, Chantal, called & said it was her brother's graduation night but she would book with an alternate stylist and text me the details. I encouraged her to alternately book us as family is always first. I told her to move us to earlier rather than later as we live so far away. However, I never heard back from Chantal. So, on the next Saturday morning, 1 week before prom, I went into the store to confirm appointments. I was told my daughter's appointment was moved to Margaret (the mgr) and confirmation would be texted to me. NO text received. I called on Wednesday, 3 days before prom, to confirm and was indeed confirmed for 3:30 with Margaret. We arrived for our appointment at 3:25. Margaret was just beginning another girl's hair, the makeup artist (Bailey) was two girls deep. I asked it they were going to get to my daughter in time for us to get home and dress as we live out in the county. Margaret said "Well, we ARE under staffed". Well hells bells - no kidding. We ended up leaving. I drove right down the street to Great Clips at Oak Tree. I told the ladies there what happened and those women had a plan in place in about 15 minutes and my daughter in a chair in another 10. I ran up the street and bought makeup brushes & some products (from Walmart) and we left an hour later with my daughter looking amazing. She looked like a goddess. I'd send you some pictures to see, but Ulta will never see her, or my $$, again. Ever. BTW - I spend about $200 every two months on products for my family. Say good-bye to that!
You need a new manager in that beauty salon. GREAT CLIPS saved prom night, and thus Ulta's bacon. You should send them a Thank You card for bailing you out... because I'd be calling my lawyer on Monday morning if prom had been ruined after all I'd invested in it.My new mission for the coming weeks is to cross-post this story everywhere that I can find a blog to do so. The Ulta-Denton Texas store beauty salon is terribly unprofessional. The unsuspecting need to know!