1000 Remington Blvd #120, Bolingbrook, IL, 60440, US
Fri 7:00 am - 11:00 pm Working Hours
Sun:7:00 am - 11:00 pm
Mon:7:00 am - 11:00 pm
Tue:7:00 am - 11:00 pm
Wed:7:00 am - 11:00 pm
Thu:7:00 am - 11:00 pm
Fri:7:00 am - 11:00 pm
Sat:7:00 am - 11:00 pm

Reviews and Complaints

Ulta BeautyUnauthorized credit card charges

Someone (probably at Ulta) used the information from my card to order $500 worth of perfume and cologne. I caught the purchase instantly and notified ulta to try and get them to stop the shipment to this thief. They didn't stop the shipment like they said they would, nor issue me a refund. All they had to do was contact the shippers themselves to end this. I called the shippers myself and spent two vacation days and stopped the thief from receiving the shipment. Ulta still didn't issue me a refund and said they would after they received the shipments back from the shippers. They gave me the run around and lied repeatedly and it was the worst customer service I've ever experience and I have had some terrible experiences. The company itself are the fraudsters, since they lied about everything they told me, did nothing to stop the shipment, nor did they mention or tell me to call Comenity, the bank they use. Comenity told me to always call them first. I will never buy another thing from Ulta and my advice for everyone is the same, make a wide path from that deceptive company.

Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Ulta — rewards program

    Or should I call it Bait and Switch? I have been a loyal customer, having achieved platinum over the last few...



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.