UKSoccerShop’s earns a 1.5-star rating from 0 reviews and 122 complaints, showing that the majority of football enthusiasts are dissatisfied with their merchandise.
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bad company
I ordered a boca junior jersey in 20.11.08..Today is 02.01.09 I am still waiting my order..They said that, we were waiting cargo from argentina..Then after two weeks they said the order hasnt be delivered can u choose different product..I said I want my product or give my money back..they didn't answer my mail..i am still waiting. I dont prefer this company to any one..
Order Number: 82992
Order Status: Awaiting Delivery
Order Date: Thursday 20 November, 2008
Shipped To: Onur Baran Gurbuz
Products: 1
Order Cost: $111.11
The complaint has been investigated and resolved to the customer’s satisfaction.
no communication at all
I don't really know if I ever will get my order or not. there's absolutely no communication with that store. they are not answering mails or phone calls, not reacting to complaint tickets as well. I think my money will be lost, it's a first on internet shopping for me, I never made a bad experience so far...
pretty disappointing.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered for a birthday gift email sent 7 days ago to say it was shipped. Numerous times trying to get a response and still no answer. Will be contacting paypal for refund.
I have sent several emails regarding the status of my order. I have not gotten a response. I am not able to call the phone number as the recorded message is only stating that this number is not accepting calls. I ordered the Liverpool Jerseys as a Birthday present. I hope that they arrive. My credit card was already charged the full amount :(
In spite of numerous reminders, will not give the update on the order which was submitted 1.5 months ago.
Dodgy and untrustworthy, do avoid this online merchant
My shirt hasn't arrived I've had the one but not the white morrocan shirt I orderd it's been 2 weeks and paid for next day delivery
I ordered in DECEMBER and it has still not arrived! I emailed back in January with a promised reply within 10 days and still have not heard anything. VERY DISAPPOINTED
Ordered items on the 10th June never received one. Had to cancel and lodge a complaint with PayPal. Received my refund from PayPal.
Stay away from this company they do not deliver
3 years ago I ordered a tracksuit at UKsoccershop during the worldcup. After payments it seems that they have not that item in stock. They don't often reply on my e-mails and no reaction about refund. after 2 or 3 months I ask them to change the order to something they have in stock. At the end I received my product but not what I have ordered first instance, so I won't order again with them.
Worst shop I`ve ever come across!
Ordered a shirt last summer, but still haven`t got it! Communication like zero. Will never buy from them again, and will advice others to avoid them.
Hi,
I am having problems with them too. As you live in the UK, why don't you report them to BBC Watchdog? If enough people do, then maybe something can be done.
http://www.bbc.co.uk/watchdog/gotastory/
Good luck!
Overview of UKSoccerShop complaint handling
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UKSoccerShop Contacts
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UKSoccerShop phone numbers+44 844 332 1221+44 844 332 1221Click up if you have successfully reached UKSoccerShop by calling +44 844 332 1221 phone number 26 26 users reported that they have successfully reached UKSoccerShop by calling +44 844 332 1221 phone number Click down if you have unsuccessfully reached UKSoccerShop by calling +44 844 332 1221 phone number 90 90 users reported that they have UNsuccessfully reached UKSoccerShop by calling +44 844 332 1221 phone number
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UKSoccerShop emailsinfo@uksoccershop.com99%Confidence score: 99%supportteamwear@uksoccershop.com92%Confidence score: 92%supportblog@uksoccershop.com75%Confidence score: 75%
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UKSoccerShop address42 Mote Hill, Hamilton, ML36EF, United Kingdom
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UKSoccerShop social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all UKSoccerShop contacts
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My bloody parcel is in fucing lreland?...
It's a scam buy nothing
It says that my order was delivered but I never received it at my address that I applied which was 5700 Cowles Mountain.
I ordered a man city Jersey and paid for personalisation never got the item and never got a reply from customer service LY011185305DE. It is passed 2 weeks from the supposed delivery date
I ordered two kits and after a month still haven't received them. They do not reply to any customer service emails and their phone is always busy. It appears to be a fraudulent website.
Order Juve 3rd jersey with name on it.
I paid extra for express shipping yet still haven't received delivery 3 weeks later.
Cant track online and they have not responded to numerous emails and messages I've sent, yet they send Black Friday sales emails every day.
guess I should have known better.
I would stay away.
Order reference 944795
Received no refund on garment returned in August 2018.
No communication to my repeated requests.
Instigated online dispute resolution complaint using the EC platform, complaint
reference number 2018/143943.
Please refund my credit card immediately
Hope my post will be usefull to someone...
I purshased my order through Shop.com and after 2weeks received my order however I that I required a larger size of my item which they advertised was available. Before returning my item I stumbled on all these complaints and was afraid to return it incase of no item and no refund.
I contacted Shop.com and within hours of my complaint Shop.com customer services contacted me and then on my behalf made all the enquiries with uksoccershop. That same day uksoccershop also contacted me by email. In the end uksoccershop could not supply me with my required item and I'm waiting to receive my refund.
All my correspondance with uksoccershop I attached copies to Shop.com so they were aware of everything and if I do not receive my refund on my records soon then Shop.com are ready to sort everything out on my behalf.
Shop.com have 1st class customer service and will get you results if you have any problems with orders if you buy through their website.
I'm strongly agree. annoying... my order is on 19/12/08. today is 10/03/09
I ordered a River Plate shirt in june 2008. Now 31.01.2009 I still haven`t got it...I`ve e-mailed them a million times, and the respond has been like zero.Think I`ve got a couple of answers, and in those they say they don`t understand my mails. I`ve asked to send a new shirt, to get my money back, to get other products, but nothing helps.
They even got shirts put up for sale which they don`t have, and haven`t hade, in stock the past year!
Awful shop!