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UKSoccerShop Customer Service Contacts

42 Mote Hill
Hamilton
United Kingdom - ML36EF
Mon8:30 AM - 5:00 PM
Tue8:30 AM - 5:00 PM
Wed8:30 AM - 5:00 PM
Thu8:30 AM - 5:00 PM
Fri8:30 AM - 5:00 PM
Sat8:30 AM - 5:00 PM
Sun8:30 AM - 4:00 PM

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Use this comments board to leave complaints and reviews about UKSoccerShop. Discuss the issues you have had with UKSoccerShop and work with their customer service team to find a resolution.

Complaints & Reviews

Feb 14, 2019

UKSoccerShop — 2019 ireland rugby shirt

I ordered a 2019 ireland rugby shirt from this company and paid to have it personalized I paid good money for...

UKSoccerShop — order no.994756

I ordered a 2018/19 Manchester United Lukaku shirt for my grandson for his birthday. The previous year he had...

UKSoccerShop — shirt not provided, my money stolen

Ordered arsenal shirt in december 2017. They happily took my money for it but refused over & over & over to...

UKSoccerShop — undelivered items

I placed an order for a hood and football top for my sons birthday. I paid extra for express delivery but...

UKSoccerShop — juventus 3rd kit

I ordered the full juventus 3rd kit online at UK soccer shop on the 11/10/18, it was for my son's birthday on...

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UKSoccerShop — I want a refund for the shirt I ordered and never received

I ordered a Southampton shirt and got a man city kit .I returned kit via royal mail as instructed and...

UKSoccerShop — egyptian concept shirt with custom printing

I ordered this shirt on July 27, 2018. Three months later.. still have not received anything. I've emailed...

UKSoccerShop — kids juventus. kit

Ordered my son the new Juventus 3rd kit on The 10th of September order number is 951506. The jersey arrived...

UKSoccerShopfootball kits and shirt

Hi
I have emailed you on numerous occasions for two of my Service Users Danny Lee and also Jason Smith of -30 Hawleys Lane Dallam wa5 0EZ. Mr Smith has asked for a refund for all items he paid for of his debit card. It is impossible to contact you by phone you have replied once to my email stating it was due to Ronaldo changing teams???? This Is ridiculous and these men would like there money back ASAP before we take the matter further, as these are vulnerable adults!!!

Pam Hill on behalf of Daniel Lee and Jason Smith

(Mental Health Worker)

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    UKSoccerShop — receiving order no replies

    My mother in law orderd 2 football tops juventus with Ronaldo on the back on the 7 th August we have sent...

    UKSoccerShop — still no refund, order id: 927629

    I purchased 11 England shirts from UK SoccerShop on the 9th July and posted back 5 of them for a refund...and...

    Hamilton

    UKSoccerShoporder # 932377 - boys, jersey real madrid - l. modric #19???

    Hello,
    my order, a Luka Modric Jersey in Real Madrid colours arrived last week. I presented it to my 8 year old grandson to much jubilation, until we looked at the number on the back - 19 ​. Modric has played as a #10. In his early Inter games, now with Madrid and also for Croatia in the just completed World Cup. How could you have made such a mistake.
    What are my options, I can return this shirt, for a refund, but am not prepared to pay shipping costs.
    I will be looking for a proper shirt of course but not sure whether from you.
    Michael
    (Note: I sent this in 5 days ago but have had no reply)

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      UKSoccerShop2 croatian soccer jerseys

      I ordered my jerseys in May
      2 months later I had to call servers times and no jerseys. Then they told me they were out of stock for the large jersey so I waited again. I told them to send the small jersey. I received the jersey and was happy with it. World Cup is over and I still didn't get the large jersey. I emailed several times they told me I would get a refund but still didn't receive a refund and that was 3 weeks ago.

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        UKSoccerShop — Football shirts (2)

        2wks ago I ordered and paid for 2 children's football shirts from UKSoccerShop Ltd, 42 Mote Hill, Hamilton...

        UKSoccerShopOrder Update #925030

        This is in regards to order 925030, which was placed through TeamZo. It's a Zico brazil shirt, and also a Ronaldo Brazil shirt. Placed this order 2 months ago and still haven't received anything, nor have I received responses to my emails. Absolutely ridiculous as I ordered prior to the world cup in hopes to wear the shirts during the WC (as I was told I would), and still sitting here waiting. Please respond !!!

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          UKSoccerShopengland 2018 football jersey

          Such an upsetting and enraging experience. I made 4 separate orders on their site for 4 shirts between the 7th and 13th of July. I have received three of my orders no problem but the third order I made, which was in stock according to their site when I ordered it, switched to preordered when I checked in the 'My Account' section on their site. This particular order was placed on July 12th and I cancelled it on July 16th. They cancelled the order within minutes of me emailing them. Their site says they automatically refund rejected/cancelled orders within 10 days. I then emailed them twice within this period but heard nothing back. Now here is the most disgusting part - I put a claim through PayPal (luckily I put this order through PayPal I thought) but they provided PayPal with the tracking information of one of my other orders which I actually received so PayPal closed the case. This shows absolute intent to defraud me of my money (£132.85). I sent an email to them yesterday giving them a deadline to refund the money to my PayPal account or I will be going through the process of making a court claim. At that point the amount they will owe me will rise due to fees. I'm betting that they think I won't follow through with this but I am so incredibly enraged by this that I will take this all the way to court just out of principle. I will keep this thread updated as this progresses.

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            • Updated by Neal Robinson · Aug 01, 2018

              They refunded me the day I posted the above comment. They claimed that the refund "had not gone through properly", which is interesting. I canceled the order on the 16th and emailed them twice within the following 10 days without hearing back from them, despite the fact their site states that they reply within 24 hours and that refunds are processed automatically within 7 to 10 days. Don't bother trying to call them, they won't pickup. I gave them all the information needed to process the refund in the emails, including the order number and the PayPal transaction ID. Why not refund the money on the day I cancelled? It's instant on PayPal. I put a claim through on PayPal which they won by providing the tracking information of one of my other orders. It was only after threatening action (which I would have taken) that they decided to finally email me and give me my money back, 15 days later. They didn't have my item in stock, despite it saying so on their site, and decided to do all they could to keep my money rather than refund it. I have reported them to Trading Standards and advise everyone else who has been ripped off by them to do the same so they can build a case. Don't trust them.

            UK Soccer Shop — order never received/won’t respond

            We placed on order May 21st. Money was taken out, no delivery. A month later we complained. July 3rd it...

            UK Soccer Shopfootball kit

            I am not a very happy customer ! I ordered a Real Madrid kit on the 22nd June with a 3-5 day delivery . I have called and called and 3 diffent people have emailed me back saying they will look into this . The money got taken out right away but I have not had my order . This isn't good enough !! This was a birthday present for my so. Which is birthday has been and gone and wants to know where is kit . I will looking into where I can take this further if no one comes back to me. Please send the kit out right away or refund me my money please .

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              UKSoccerShop — no response and delays in delivery

              I have ordered 1 shirt on the 11th Jul and it has been cancelled as it was out of stock, so I am supposed to...

              UKSoccerShop — lost order still not received 14 weeks later

              My order #880814 Tracking no. RP017614135NL I placed this order in April - I was confirmed delivery 5-7...

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