Very Bad customer service! Never rent UHAUL. Use other companies. I was double charged, it took me 2 days to get in touch with Alburn, Al location and the manager - Wes, was supposed to call me in 30 min to resolve this issue. Well, I'm waiting for his call about 3 days already. Noone called, nothing is resolved. I can't get in touch with them because line is busy or I'm on hold for 1 hour. I can't quit my job and just be on hold all day long. Noone works in that location, noone does their jobs. Just couple stupid guys up there including manager.
The complaint has been investigated and resolved to the customer’s satisfaction.