Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Vehicle Rental and Leasing U-Haul International Complaints #62-81
U-Haul International

U-Haul International review: trailer and truck rental - customer service

C
Author of the review
10:55 am UTC

Diana from the Alsip location was the worst "manager" to talk to after sharing our major concerns. She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country. I drove my car to their facility to be sure it was the correct size. There were three men working when I arrived and no one shared how to use the trailer. It was terrible Inconvenience for my driver side window having to be down in order to load and unload it onto the trailer. I drove the trailer and my car in terrible weather elements and now there is damage to my car and myself because they gave me the wrong trailer size. Also when I spoke to customer service when making the reservation and confirming with the men on site I asked if I could turn in the truck and trailer earlier and they said yes and I would only be charged the days I used. That was a another terrible lie, they still charged me a full week. Never rent or go to this Uhaul. They obviously do not want to make things right or care enough to ensure your valuables are safe.

More
Send message
Copy link
Report
0 comments
Add a comment

More U-Haul International reviews & complaints

U-Haul International - refuel policy unfair to the consumer 18
U-Haul International - traffic ticket fee 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
U-Haul International - scam charges 7
U-Haul International - unauthorized charges 10
U-Haul International - flawed review system do not trust it! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
U-Haul International - truck rental
U-Haul International - Movinghelp.com Review: Charged Twice, Order Not Booked, Terrible Support, Technical Glitches
U-Haul International - Unprofessional and Disappointing Experience with All Star Movers through MovingHelp
U-Haul International - issue with owner after renting a uhaul trailer
U-Haul International - Disappointing Experience with MovingHelp: Overbooked, Shortened Hours, and Unmotivated Movers
View all U-Haul International reviews and complaints

  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-0355 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-0355 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-0355 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-0355 phone number
    Roadside Assistance
    +1 (800) 528-0361
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-0361 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-0361 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-0361 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-0361 phone number
    Propane
    +1 (866) 963-0286
    Click up if you have successfully reached U-Haul International by calling +1 (866) 963-0286 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 963-0286 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 963-0286 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 963-0286 phone number
    Sustainability
    +1 (866) 323-4591
    Click up if you have successfully reached U-Haul International by calling +1 (866) 323-4591 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 323-4591 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 323-4591 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 323-4591 phone number
    U-Haul Car Share
    +1 (800) 223-6218
    Click up if you have successfully reached U-Haul International by calling +1 (800) 223-6218 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 223-6218 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 223-6218 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 223-6218 phone number
    Supply And Purchasing
    +1 (888) 886-0782
    Click up if you have successfully reached U-Haul International by calling +1 (888) 886-0782 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (888) 886-0782 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (888) 886-0782 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (888) 886-0782 phone number
    Payments
    +1 (800) 468-4285
    Click up if you have successfully reached U-Haul International by calling +1 (800) 468-4285 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 468-4285 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 468-4285 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 468-4285 phone number
    Customer Service
    +1 (866) 404-0355
    Click up if you have successfully reached U-Haul International by calling +1 (866) 404-0355 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 404-0355 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 404-0355 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 404-0355 phone number
    Used Trucks for Sale
    +1 (866) 277-6855
    Click up if you have successfully reached U-Haul International by calling +1 (866) 277-6855 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 277-6855 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 277-6855 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 277-6855 phone number
    Retail Web Orders
    +1 (800) 528-6042
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-6042 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-6042 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-6042 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-6042 phone number
    U-Haul Business Accounts
    +1 (800) 528-7134
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-7134 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-7134 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-7134 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-7134 phone number
    +1 (602) 263-6194
    Click up if you have successfully reached U-Haul International by calling +1 (602) 263-6194 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (602) 263-6194 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (602) 263-6194 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (602) 263-6194 phone number
    Director Of Investor Relations
    +1 (502) 382-7090
    Click up if you have successfully reached U-Haul International by calling +1 (502) 382-7090 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (502) 382-7090 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (502) 382-7090 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (502) 382-7090 phone number
    Board Member
    More phone numbers
  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all U-Haul International contacts
U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
#04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis
U-Haul International Alternatives
Zipcar 6 reviews Enterprise Rent-A-Car 954 reviews ACO Rent a Car 11 reviews Turo 36 reviews Fox Rent A Car 112 reviews