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CB Vehicle Rental and Leasing U-Haul International Complaints #62-81
U-Haul International

U-Haul International review: Customer service

W
Author of the review
8:07 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Very disappointed with the service I received today. Ordered a 10" truck on Monday to be picked up Friday 4pm in Herford NC. I was called a 3pm today (about 24hrs before pick up time) and told that I could pick up the truck at a location 62 miles (almost a 2 hour drive) away. So I could drive 4 hours to pick up a truck that I was going to take 3 hours away to Charlottesville VA. Hold on it get better. For the privilege of driving 4 hours, I would get 150 free miles! When I suggested that it wasn't very good customer service, the young lady said she was a Reservation Agent and not in Customer Service. You have lost a customer and tell everyone I can about this terrible service!

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  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
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    Roadside Assistance
    +1 (800) 528-0361
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    Propane
    +1 (866) 963-0286
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    Sustainability
    +1 (866) 323-4591
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    U-Haul Car Share
    +1 (800) 223-6218
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    Supply And Purchasing
    +1 (888) 886-0782
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    Payments
    +1 (800) 468-4285
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    Customer Service
    +1 (866) 404-0355
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    Used Trucks for Sale
    +1 (866) 277-6855
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    Retail Web Orders
    +1 (800) 528-6042
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    U-Haul Business Accounts
    +1 (800) 528-7134
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    +1 (602) 263-6194
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    Director Of Investor Relations
    +1 (502) 382-7090
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    Board Member
    More phone numbers
  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all U-Haul International contacts
U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
#04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis
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