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TXU Energy Retail Company Customer Care Service

TXU Energy Retail Company, LLC

6555 Sierra Drive
Irving
Texas
United States - 75039

Customer Support Phone Numbers

Phone:
+1 800 818 6132(Residential) 0 0
+1 855 750 0899(New Customer Sales, Residential) 0 0
+1 888 399 5501(Business / Commercial) 0 0
+1 855 881 0489(New Customer Sales, Business) 0 0
+1 800 316 2135(Property Management & Apartment) 0 0
+1 800 711 9112(Construction & Builder) 0 0
 

TXU Energy Retail Company Complaints & Reviews

[Resolved] TXU Energy Retail Company / I received a bonus gift card, and I was unable to use it. I have tried at least 15 times to get info on their recorded line.

Ca
Carolyn Calderon on Mar 27, 2017
Each time I call, I am eventually told I did not answer correctly, and to call again when I have the correct info . I keep trying, but I can never get an answer. I have been hung up on overtime I have called. One day I was lucky, and got a live agent. He informed me that my $250.00 card...

[Resolved] TXU Energy / Extrem bill charges to the account

Ma
maria avalos on Jan 15, 2016
WE had service with TXU since 01/2015 and its been pretty normal billing, between 05/15 $74.06 we did not live in the house from May to July 2015 (kwh 71) 06/15 $31.51 (kwh 67) 07/15 $42.96 (kwh 167) 08/15 $305.94 (kwh 2340) 09/15 $388.97 (kwh 2724 ) 10/15 $250.32 (kwh 1904 ) 11/15 $205.60...

[Resolved] TXU Energy / TXU Energy Did Not Honor 3% Cash Back Loyalty Reward

Gu
Gunter66 on Jan 24, 2014
We were TXU Energy customers for slightly more than six years until December 2012. Even though TXU seemed to always discontinue the plan we were enrolled in for the previous service year, we always enrolled in one of their new plans and eventually one with a 3% cash back loyalty reward in...

[Resolved] TXU / COMMENTS

Ke
KEBEDE on Jan 18, 2014
I SIGNED WITH TXU ENERGY FOR THE FREE WEEKEND AND 14.5 CENTS PER KWH DURING THE WEEK. WHEN I RECEIVED MY FIRST BILL I WAS CHARGED 17.1 CENTS PER KWH AND THE SECOND ONE WAS THE SAME, TOO. WHEN I CALLED THEM I WAS TOLD THAT SUPERVISOR WILL CALL ME BACK IN 48 HOURS. I DID NOT GET A CALL . I...

TXU Energy / Rude and ignorant people

Di
Dixie Chick Texas on Sep 8, 2012
We had used TXU Energy for almost 17 years even though other electric companies had approached us to switch. In August I received a bill of $179 with a due date of 8/21/12. On 8/15 I received another bill of $429 stating that I was late with my payments and a due date of 8/31. I called to...

TXU Energy / Rude sales people

Ex
Exec223 on Aug 28, 2012
TXU called to ask why we stopped using their service at one of our company’s locations. Lori was extremely rude when I was unable to transfer her to the person who handled the utility decision. I attempted to explain why it was not possible and she refused to accept that she could...

TXU Energy / Customer Service

Mi
MissyL on Jul 24, 2012
After a high pressure door to door salesman repeatedly came to my house, I agreed to switch to TXU as my electricity provider. After locking in a 12 month contract with a penalty for early cancellation, I realized the salesman misrepresented several things to me, including the amount of my...

TXU Energy / billing problems

Sh
Shady Oaks Cabins on Apr 26, 2012
When I built my park consisting of 24 cabins for rent and 42 rv spaces in 2007, I used TXU for my electric provider. Early in 2009, their computer system got messed up and we didn't get a bill for 2 months (like hundreds of other customers). When it came, it was astronomical and we...

[Resolved] TXU Energy / won't extend bill date

Ga
Gary W. on Nov 29, 2011
Every month I get a disconnect notice for my Electric service, am currently unemployed and every month I have to deal with TXU Energy to try and get it extended on the date I get paid, but keep getting told I can't get it extended til the pay date on the 12th of each month. I also...

[Resolved] TXU Electricity / I am being charged by TXU for electric in an apartment I never lived in

Sh
Shonney on Oct 12, 2011
I am being charged by TXU for electric in an apartment I never lived in. They have referred me to a debt collector. I have contacted them several times and continue to be hung up on, put on hold for LONG period of time AND told that my account is taken care of when it is not. I want to...

[Resolved] TXU Energy / Early Termination fee after 27 Years!

De
deadmanwalkin on Oct 1, 2011
Avoid this company at all costs! My wife and I have been married for 26 years. I was a TXU customer prior to my marriage, then after I was married as well, totaling 27 years straight. About three years ago, I switched our service to another company with a lower rate, then received my final...

[Resolved] TXU ELECTRIC / Added 650.00 dollars to account without customer knowledge

Im
Imsey on Aug 16, 2011
Added 650.00 dollars to account without customer knowledge. account was set up for an agreement but was unable to make the payment at that time so they chose to charge our account a deposit which was not informed to us the customer instead we receive to different bills with two different...

[Resolved] TXU / billing

Eu
Eunice and Shirley Coats on Aug 5, 2011
We received our bill last month and it was 371.32 and I was researching other options because we cannot afford that amount. I spoke to TXU on July 13th and we decided on a new plan that would lower our monthly bill and I just received our new bill which is 480.77. I called TXU and they...

TXU Energy / late bill claim

Re
restrictedhomeowner on Jul 28, 2011
From 2007-2009 I was a customer of TXU Energy in Fort Worth, TX. During that time I had my share of problems but nothing was too major or uncommon. In September of 2008 I switched my power company from TXU to another company. I did not receive my final bill until I called TXU and they...

[Resolved] TXU / Quick, get his money beore he dies!

Ve
Vernon Hill on Jul 7, 2011
I have been a TXU customer for over 4 years and hadn't had a major reason to complain about their service until was diagnosed as being terminally ill and was no longer able to work. Upon learning that I was terminally ill, TXU immediately applied a $600 deposit requirement to my...

TXU Energy / Unfair practices

Pa
pahenderson on Apr 17, 2011
I was disconnected for not paying my electricity bill of $123.47, a payment made by direct deposit on the 4th April 2011 from my bank account, I got a failure to pay notice and disconnection on 16th April 2011 and after spending over 2 hours on the telephone to TXU customer service and...

[Resolved] TXU Energy / over charging

It
itramjam on Mar 22, 2011
I am a rental property owner, the only time the electric service is in my name is durning vacancies. My unit was vacant for 2 1/2 month during oct 15, 2009 through Jan 7 2010. I recieved a bill from TXU 1 yr and 3 months later stating that I own them 799.00 for my usuage during that period...

TXU Energy / Ignores credit letter requets

Dj
DJ_Playing on Mar 16, 2011
I have purchased a house that we are going to remodel and flip in Keller Texas. The electric provider is Tri County (TXU is not a valid option) as a result I need a letter of credit, so I don’t have to pay a deposit; from TXU my electric provider at my house in Irving for the last 6...

TXU / TXU PUT ANOTHER PERSONS BILL ON MY CREDIT!!!

Ja
jadanum on Mar 5, 2011
I received a letter from TXU stating that i owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence. I called TXU and they told me that I could have more than one account in my name and that they received a letter...

TXU Energy / delayed billing, incorrect meter reading, not returning credit

An
angry in texas50 on Feb 11, 2011
TXU is the most crooked electric company there is. My problems started with TXU when they put me on a delayed billing (which I didn't not ask for) in late 2009. I would receive a bill the early part of the month which would not be due until the latter part of next month (example...

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