The complaint has been investigated and
resolved to the customer's satisfactionResolved TXU — billing
resolved to the customer's satisfaction
We received our bill last month and it was 371.32 and I was researching other options because we cannot afford that amount. I spoke to TXU on July 13th and we decided on a new plan that would lower our monthly bill and I just received our new bill which is 480.77. I called TXU and they explained that the new rate didn't start until August 1st. That is wrong the whole reason for changing was to lower my bill which should be immediate which was not explained. I felt like they could help me a little and that was not the case today they just said to bad and gave me another number to call. I took the initiative to search for cheaper alternatives and when their employee doesn't follow through on explanation I have to pay NOT RIGHT...I will not recommend them and would like to find a different company that will be caring and understanding...Eunice and Shirley Coats
The complaint has been investigated and resolved to the customer's satisfaction.