TXU Energy — Billing Scam
When I opened my business in 2008, I was required to place a 125.00 deposit on my account for two years. It was my understanding that it would be held with interest. In 2009 I signed a contract with TXU to lower my bill. When the second bill arrived and the new rate was still not applied to my account, I contacted TXU and was told that it was a "computer glitch" and it would work itself out and would apply to my account. I called every month after that and heard the same story. I finally wrote a complaint to PUC in Austin and they contacted TXU, which finally led to the account being credited. If I would not have contacted PUC in Austin, I still would be fighting that computer glitch. At the end of the two years, I shut my service off when I relocated my business to our home address. I am still fighting for my deposit which TXU denies that they owe me. They state it was applied to my last bill, but I did not have a bill since I had so much credit due to me from their overbilling. It has now been 4 months and I will have to take time out of my busy day and write PUC to get my deposit back. TXU energy is the biggest scam in electric companies. Beware!!!