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Twoo.com review: my account is not working. 6

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Author of the review
6:33 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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My twoo account stopped working. Friends cant see my comments and iIf so, please send us a scan of your ID with a photo, such as a driver's license or your passport, so we can let the IT team know that you're the one reporting this issue. It's a standard procedure whenever we contact our IT department. dont see replies. This is confirmed on whatsap. Twoo want my passport with pic to fix the problem. Coppied Message.

If so, please send us a scan of your ID with a photo, such as a driver's license or your passport, so we can let the IT team know that you're the one reporting this issue. It's a standard procedure whenever we contact our IT department.
They have my info including credit card details.They dont need this

Mar 17, 2017 6:32 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
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Hi,

Please contact us at info-en@twoo.com so that we can help you resolve this issue.

Regards,
Aleksandra
Team Twoo
Update by williamsmart
Mar 22, 2017 3:55 pm EDT

The reply I copied and pasted is from the twoo team?How can my complaint work a second time?

Mar 23, 2017 3:41 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
File a complaint Write a review
Hi,

Unfortunately we're not able to resolve the issue without looking at your account which we cannot do here as we don't know the email address linked with your account. When you contact us at info-en@twoo.com we'll be able to answer any questions that you may have.

Regards,
Aleksandra
Team Twoo
Update by williamsmart
Mar 28, 2017 12:44 am EDT

As i said no response even a week after posting to info-en@twoo.com. My complaint was sent to team twoo by info-en@twoo.com and NOT read. As i said.

Mar 28, 2017 11:28 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
File a complaint Write a review
Hi,

Could you send me the email address you've used to contact us? We'll check what the issue is.

Regards,
Aleksandra
Team Twoo
Update by williamsmart
Mar 28, 2017 11:23 pm EDT

williamsmart1958@yahoo.com

Mar 29, 2017 3:55 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
File a complaint Write a review
Hi,

Thank you for the email address. As we've informed you in our message, your account should be working correctly. If you think that is not the case we can forward the case to our IT department using the procedure we've described.

If we can help you with anything else, let us know.

Regards,
Aleksandra
Team Twoo
Update by williamsmart
Mar 29, 2017 11:03 am EDT

My account is not working and it is NOT up to me to follow any procedure. My money is taken and my account should be kept working. I am deleting my account and no further money must be taken.

Mar 30, 2017 4:31 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
File a complaint Write a review
Hi,

As we've mentioned, according to our system your account is active. We've deleted your payment details from the site so you won't be charged unless you enter them again. If you're sure you want to delete your account, please go to Settings and click the 'Edit' icon in the Account section. Then click 'Delete account' and follow the instructions.

Regards,
Aleksandra
Team Twoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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6 comments
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Adrian1994
Penticton, CA
Aug 10, 2021 7:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My sister Trudi was very active on TWOO for the past year.
She recently passed away, and she asked me to contact her friends after she died and let them know what had happened.
She was very popular on TWOO and had many friends.
So I started sending messages to people. The only problem was, was that they were going through, but they were not being received.
What's more, I tried to write to TWOO 4 times now, and they just either ignore me, or they aren't getting my messages either. So what am I supposed to do? How do I contact them?
I am extremely upset about this, as my sister would be, and I don't know what else to do.
Every email or way to contact them goes into my sent inbox, so this is a complete waste of time.
Her membership is active until December, so why is this happening?
No-one is giving me any answers.
It's like she just ceased to exist.
She used to get dozens of visitors each day on her account, but I checked and all of a sudden, all traffic stopped 43 days ago.
I want an answer to this and I want it now.
She would be very upset knowing the mess that TWOO has made of things.
My name is Adrian, and my sister's name was Trudi.
And we both use the email address we named after our father who also passed away.
It is sethunlimited@telus.net

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K Habina
Dhaka, BD
May 28, 2021 6:35 am EDT

my twoo account not working
email id khreshma

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Bennybenny
, NG
Dec 03, 2019 10:50 am EST

My Account isn't working, though it is active. I can see my friends Online, but I can neither send them messages nor receive from there. This has been happening for sometime now, I keep opening new Accounts cos it is annoying. Pls help me resolve it. My Yahoo mail Address is, Bennybenny363@yahoo.com

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delove1993
, NG
Oct 27, 2018 11:54 pm EDT

my account is basically active and inactive. active because i still see my profile and my friends online. inactive because i can't chat with them. they can't even find me on my account. pls i will like to know what happened

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A
Twoo.com
, US
Oct 29, 2018 9:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of delove1993

Please contact us at info-en@twoo.com with the email address linked with your account so that our Community Managers can check if your account is working properly.

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nipuni
, LK
Sep 25, 2018 12:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

twoo didnt send a confirmation mail when i tried to register

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A
A
Twoo.com
, US
Oct 23, 2018 2:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of nipuni

Could you please contact us at info-en@twoo.com with the email address you've used to create your account? We'll then be able to help you solve this issue.

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nipuni
, LK
Sep 25, 2018 12:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

tried to register on twoo.twoo said it will send a confirmation mail and click the link attached there.but it didnt send an mail

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