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Turkish Airlines review: Complaint against turkish airlines – refusal to honor promised hotel & rude treatment

Manar Gh of US

Nov 22, 2025 9:02 pm EST

Verified customer

Featured review

Turkish Airlines changed my itinerary two weeks before my trip in a way that made me miss my connecting flight. I contacted them several times and was told the only solution was to stay overnight in Turkey. I explained I was traveling alone with my 5-year-old, and they assured me we would be given a hotel. They refused to send anything in writing.

Upon arrival in Istanbul, the connection desk refused the hotel, saying it wasn’t their fault the connection flight changed time. After arguing, they sent a note to the airport hotel, which also denied us. They redirected me to operations—which was closed.

I paid for my own hotel. Staff were rude and dismissive. One employee even told me, “You don’t need to travel again with Turkish Airlines.”

I filed an official complaint afterward and requested reimbursement. They denied everything without explanation. This was my first time staying overnight in Turkey, and I will never fly Turkish Airlines again.

Recommendation: Never again!

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Turkish Airlines - Compensation for lost baggage 20

Resolved

Turkish Airlines - Customer relations department 18

Turkish Airlines - Missing luggage 8

Turkish Airlines - Lost luggage 8

Turkish Airlines - baggage lost 1

Resolved

Turkish Airlines - rescheduled flight without compensation

Turkish Airlines - Service

Turkish Airlines - damaged luggage

Turkish Airlines - broken luggage 1

Turkish Airlines - offload from boarding gate after issue a boarding pass. 2

View all Turkish Airlines reviews and complaints

Turkish Airlines Contacts

Turkish Airlines phone numbers

1800 750 849

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50%
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USA and Canada

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36%
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100%
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Germany

+39 800 599 111

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+31 204 059 636

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33%
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India

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100%
Confidence score

Brazil

More phone numbers

Turkish Airlines emails

customer.service@turkishairlines.com

100%
Confidence score: 100%

Support

Turkish Airlines address

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

Turkish Airlines social media
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Nov 25, 2025
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