TruStage review: Life insurance claims

On 9-21-2026 I filed a claim on my husbands 2 life insurance policies due to his passing on 9-19-26. On 9-28-26 I called to check the status, was told no claims had been filed. The person I was speaking with took all the information again & provided 2 claim #'s. I called again today 10-12-2026 was told claims were still pending further information needed. I have not received any phone calls, emails or anything in the mail requesting additional information. I am sick of hearing each time I call "my apologies, I understand your frustration, remember we are dong everything we can since our cyber attack". I get not valuable answers. The company does not care about the added grief they are adding to families in their time of loss. They just don't care. Will not recommend this company for any type of business. I have already files a complaint with the TX Board of Insurance. My husbands other life insurance company received the claim & paid within 2 days. TruStage you are a joke & should be ashamed of treating people they way you are.