TruStage review: Payment not received

I requested to surrender my policy and requested the cash value in July 2026.

I have been trying since end of July to get verification that the Policy Surrender Form was received by your office.

I learned there has been a cybersecurity attack on or about July 11, 2026. I understand the importance of this threat.

After many phone calls to get verification and got nowhere. I mailed the original copies for the policy surrender request. That was received at the post office August 2026.

They give same answer every time, I am sorry but I can't access your account until we are fully up and running. But website states partially available for Claims and Disbursements.

This is ridiculous the cyber attack was in July it is now mid September and nothing has changed.

Also, been receiving several phone calls stating they are from TruStage Customer Service Department of TruStage and requesting you to download app called LemFI, international money transfer company.