TruStage review: Hospitalization insurance on private loan

I took out a private loan at my credit Union, which required I pay for insurance if I should be hospitalized. I filed the claim in June 25, letting them know I was going to be using the services. Received email & snail mail asking me to complete all paperwork. I had surgery on 7/1, out of hospital on 7/6/26. I spoke with customer service on 7/7/26, was told everything was good, they would be in contact. From that day forward I can no longer get ANY information! I have made numerous calls, no answer. I sent emails, no reply. I contacted my credit Union numerous times and they tell me TruStage is being vague &'not answering! However, the company claims they were hacked mid July, so why were phones shut down after July 7th? I'm expecting payment for a service I was required to buy. Horrible Management who is not addressing Customer Issues for over a month! I see online there are thousands who are in the same situation I am! Get some new leadership to get these claims paid!