TruStage review: Policy

Good Morning,

I have provided all documents requested of me to obtain a copy of my mother's policy. I have placed phone calls and sent multiple emails since June 2025 without a response. I am cc'ing the FSRAO on this email, as I am at the point I will need to make a complaint. I simply want a copy of my mother's policy as her POA, and you have failed to provide me this basic service.

My mom's name is Frida Langis, account policy number CF00126506. Kindly forward me a copy of her policy immediately. Either via this email, or I can provide a mailing address. Best, Erin Langis