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Truist Bank (formerly BB&T Bank)
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Truist Bank (formerly BB&T Bank)
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1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Truist Bank (formerly BB&T Bank) reviews & complaints 975

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Newest Truist Bank (formerly BB&T Bank) reviews & complaints

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11:19 am EDT
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Truist Bank (formerly BB&T Bank) Take over of my account

Friday morning 2 counterfeit checks posted to my account which I had no idea they were not real instead of the bank removing them they took over my account and has had me locked from getting any of my money out of that account which has caused me emotional distress and financial hardship. I have been calling the Fraud team no help they refuse to let me have my money I have went into the branch and they said they cannot help me either I keep getting the runaround and nothing is getting resolved also they have taken out fees on the 2 checks which is illegal bc I never had access to the checks bc as soon as they posted them to my account, they blocked the account. Not to mention my employer had did a DD to my account as well. I am beside myself with turmoil and emotional distress and going through financial hardship and my lifeline is sitting in that account I cant even get gas or buy food or pay my bills that are due now a late fee is being charged I know as a consumer I have rights and I am going to pursue until I take this bank down for illegal practice.

Desired outcome: Remove my money from this account and sue for emotional distress and sue for illegal fees posting to my account and sue for discrimination

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3:20 pm EDT

Truist Bank (formerly BB&T Bank) Steel creek on tryon…

I made a deposit a week ago tomorrow.. The person I saw @ 9am this morning it’s friday the 20th of may… (courtney) was the person I saw she blamed all of this on the system I say (no) human error in my eyes…the deposit I made was not a small amount been banking w/ bb&t 30 plus yrs, never have been treated so poorly before in a (bank)…I checked my account to see if the money went through the 24 hour system said it did on tuesday I think the 17th.. Few hrs later the system said I was in the negative (absolutely not).. I had been crying since friday night thinking the worst about my money I deposited.. She did not seem to care and that’s the energy felt 100% she told me to (calm) down as if i’m a (child).. She was very unprofessional to say that to me or anyone when very concerned about my deposit and still not resolved @3:15 on the 20th of may….

Desired outcome: Fix the mistake ASAP and her attitude..

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12:02 pm EDT

Truist Bank (formerly BB&T Bank) can not get a refund of 115.- Dollars for a safe deposit box which was open due to a mistake by Truist Bank

On March 24th 2022 Truist Bank - Miami Keystone location

opened for me a Bank Account ( REVOCABLE TRUST ACCOUNT) and a safe deposit Box - My Condition was that my Daughter has signature for the box, they said it is possible only if also my Daughter opens an account, what she did.

A few days later, i get a call from the Bank, Branch Leader; DAYANA ACOSTA LORENZO, INFORMING ME that she was wrong, my daughter did not have

access to my safe deposit box, I went to the Bank and closed my accounjt, i was refunded the 11,000.00 deposit , but not the 115.- Dollar charge for 1 year rent of a deposit box. I called and left messages many many times

Please help, Heidi Maso

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2:36 pm EDT
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Truist Bank (formerly BB&T Bank) Truist failed to pay a scheduled bill pay but shows it paid and processed

On April 20th, 2022, I scheduled a bill pay for delivery by May 16th, 2022 to Deerfield Beach Utility. I received an email confirmation of this scheduled bill pay and have attached. On May 18th, my new utility showed the prior bill was not paid. I went to the Truist website and the client portal shows payment was scheduled, then sent on May 9th, and processed May 16th. The money has never come out of my account and the utility department was never paid. After 3 calls with Truist, being disconnected the second time without a return call of which I was assured of should disconnection happen, I am told by the 3rd representative the scheduled payment was never processed & no one is available that can give me an answer as to why. A request with Resolution Department has been made. I am supposed to hear back within 24-48 hours. I don't have any faith in their contacting me. How can I trust Truist bank in the future that my bills will be paid as scheduled? Why is their banking system stating this bill pay was processed and paid when it wasn't? This concerns me greatly. Unfortunately, I will now get charged a late fee because the bill is 2 days late.

Desired outcome: I would like Truist to explain in detail why this has happened, to assure me this won't happen again, and to pay the late fee should the utility company not waive it.

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LisaJCool
Richmond, US
Jun 12, 2022 4:44 pm EDT

Why is bill pay currently unavailable? Never received any notice that it would be, nor does the Truist website say anything about it being down...?

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12:47 pm EDT

Truist Bank (formerly BB&T Bank) Difficult to Access Funds Through International Wire

My Father, who lives overseas, and has an account with Truist ( was with Suntrust and merged to form Truist), has not been able to access his funds from his accounts since February ( 3 months to current date)! He is not able to travel to US due to Covid and his age ( 80s), and has called and emailed repeatedly various members of Truist bank to find out how to wire his funds to him, and with no results . I went to a local bank and was initially given the wrong information for him to submit to get his funds wired to him, and then had to go back and re-explain the situation with documented emails, and then finally received some attention to the matter. It has been 2 weeks, and still no solution as he "waits" for information to be mailed to me . He is going through cancer treatment, and through unnecessary stress and the inability to access his money to pay for his treatments.

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Di Aspey
Warrington, GB
May 20, 2022 4:44 pm EDT
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Hi we are having a similar problem. We have banked with Suntrust for 27 years and live in the UK. We recently had to sell our home in Florida as my husband is very sick. I arranged for the funds to be sent to Truist with a view to then sending them to the UK. Something we could do with Suntrust. They have blocked our ability to transfer funds online outside of Truist. I have phoned and emailed and complained to the CEO for almost 4 weeks. Eventually I was told' At this time Truist doesn't offer Outside Transfer Services to our retail clients who reside outside of the country. At the time of the transfer to them they explicityl told us nothing had changed and have never notified us of this restriction. They told me we need to fly from the UK to Florida to arrange a wire transfer. We are very stressed and upset & cannot access our money. I am in the process of seeking legal advice as to whether they can change T&Cs without notifying their customers. It is outrageous.

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12:26 pm EDT

Truist Bank (formerly BB&T Bank) Fraud department and customer service

My account has been frozen and i have been contacting fraud department for 3-4 business days and no one is answering. I called every branch there is, went to the bank IRL and they said still said contact the fraud department, i asked them to get my money out, they said they can't until the account is unlocked, and they still wouldn't unlock the account. I have $200 in that account and i have things i need to do. CAN SOMEONE PLEASE UNFREEZE MY ACCOUNT THANK YOU.

Desired outcome: Unfreeze my account from fraud detection, so i can remove the money.

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9:10 am EDT
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Truist Bank (formerly BB&T Bank) Overdraft and nsf charges

I have had my banking account at BB and T since 2013 and no problems until the merged with Truist. Then this year 2022 I started having issues with the bank charges 36.00 for overdrafts which I know was no fault of my own. When I called in Feb I was able to get refund of 180.00. This problem kept occuring and they took out 580. o0 for overdraft. I ask them not to allow anything to go through but they didn't do that. My money was always accounted for and never short. When I called again the said they can't refund the money because they already did 180 and they can't do it but every 24 months. They admitted that they was in the wrong but that their computer wouldn't let them do it. This has caused me mental anguish and I had 2 personal loans that was depending on this 580.00 They took this out in 2 weeks. It is things like this that causes distress and makes a person go into deep depression. Somebody please help. I. Not rich, I'm a single mom going through a divorce and money is hard to work for and every penny we need.

Desired outcome: 580 refunded to me plus the damages occured from the personal loan that's got me deliquent

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7:49 am EDT

Truist Bank (formerly BB&T Bank) About my truist closing my account

I would like for truist to know that I think that they were a little bit hard on me for closeing my account like they did I have been with this company for more than 7 years I made one little mistake and it was not something that I did on purpose I received a promotional check from always money and I did not know that I needed to have a code in order to cash the check so I deposited into my account and about week later the company that gave me the check came back and took the money back out of my account but upon receiving this check I made to payment to two company that I owed money to so truist made up the different so that always money could be paid back witch was fine with me and that put me into overdraft and that was fine as well because I knew I had to put that money back into the bank asap. And I did right a way I did do that so I thought that everything was good so about a month later my account is block so I needed to know what happened so I go into my bank to see why I could not use my atm card to make a purchase nor could I deposit any funds into my account. And after going into the bank I spoke to a rep and she took a look at my account and she told me that my account had a block on it so I ask why and she told me that my bank think that I made a fraudulent transaction so they are closeing my account it was a matter of get ting a authorization for the check that I did not know I needed so I don't think that they gave me a fair trial my business I thought meant something because I been with thi bank for many years and had know problem and this move will really inconvenient I have my retirement gose direct deposit my bills are out of this account I know that there are rules that we go by but it was not my attention to try and defraud the bank I made a mistake and it was a mistake that I can't take back and I wish I could so try and help me with this matter if you can my email is [protected]@yahoo.com my phone number is [protected]

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Rufus Scott
, US
May 17, 2022 1:29 pm EDT

I have been trying to get in touch with someone at truist for over an hour about an overdraft fee for two dollars. I have been hung up on a total of three times and lied too twice. I’ve never seen a business with such blatant disregard for the customers. Everyone that I have talked too has been very dismissive. And they refuse to put a supervisor on the phone. I will be switching banks. No customers should be treated this way. And I’m going to make sure to tell any of my friends family or anyone who asks to stay well away from Truist.

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9:17 pm EDT

Truist Bank (formerly BB&T Bank) Bill payment

Truist vank has the worse service. They refuse to respond when filing a cimplaint. Truist stopped payment on my mortgage payment setup through the bill payment service with no authorization. Then I spent an hour on the phone with their bill payment dept to resolve. In afterwards they have suspended by bill payment. This is dishonest, terrible service. I have contact the better business bureau because of this unauthorized practices.

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5:54 am EDT

Truist Bank (formerly BB&T Bank) Ofx acct software fee olb account

Truist has been charging $7.95 fees per month which i even did not sign up. I called truist and they had no idea why this is causing, told me its fraud and refunded but again next month charged. I googled and shows its subscription for Quiken something, I looked my account and did not see any subscription for anything. They dont know how to stop this. Please help.

Desired outcome: Need to remove this monthly charge from my account.

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5:09 pm EDT

Truist Bank (formerly BB&T Bank) National Penn Bank account closed without my awareness

Forgive me for the rant, but I'm pretty ticked off at the handling of the merger between Truist and National Penn Bank of PA. I used to have an account with the former account before Truist acquired them and now I've got nothing to show for from my left over banking/checking balance(s). I would gladly take an account through truist in place of my account but apparently they don't see my records in the system anywhere (old account number nor social lookups turned anything up) You'd think this would lead to some kind of paper trail of historical records of clients with National Penn. Anyway. I'm not happy about it and I would like to be able to regain my possession of the lost/liquidated funds (Something in the range of 1000+ USD) which I had left in the account for future use.

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12:47 pm EDT
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Truist Bank (formerly BB&T Bank) Debit card

On 4/28/2022 I received an alert of possible fraud on my account. I contacted Truist's fraud department and let them know that the charge was indeed fraud. The rep canceled my card and told me that I would receive my new card in 5-7 business days.

On 5/13/2022 I called Truist to get the status on my card and was told that no card had been ordered and that they can order the card and it would take 5-7 days for me to receive or I could pay $30 to have it expedited. I told them that I should not have to pay for their mistake. I was then told that there was nothing they could do. I asked to speak with a supervisor and was told that there were none available but that they could have one call me back in 24-48 hrs. I said fine.

I called back a little while later and spoke to another representative and told her the situation. She asked if I had another debit card and I said yes for my other account. She asked for the number. I told her that there was no problem with that card and the account was fine. I asked again to speak with a supervisor as it did not seem like she understood anything I was saying.

She connected me with the Fraud unit supervisor where I was again told that they could not help me.

I contacted the nearest branch to me to see how long it would take me to get a temp card as I would be on my lunch break and I did not get off of work until 6pm their closing time.

It was after speaking to the branch manager that I found out that the second rep I spoke to had canceled the card for my other account!

Noone wanted to help, no one has access to any corporate phone numbers, the one listed on the internet is for a fax machine.

Desired outcome: I want my cards overnighted at the banks expense as this was their mistake.

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11:32 am EDT

Truist Bank (formerly BB&T Bank) Mortgage, Principal Balance errors.

Begining March 2022, my principal mortgage balance has been in error. I was given complaint number #6634770, from a Mr. Ron Mathis.

He explained that he would contact me every 7 days, however; he has not. I have called repeatedly however; no answer and I have had to leave messages.

On May 1, 2022, I paid my mortgage payment and my principal balance was $59,772.67. The mortgage statement is dated May 3, 2022.

However, on my mortgage statement dated May 10, 2022, my principal balance shows $60,113.96.

How is this possible? Moreover, when will you provide me with a resolution for March and April 2022, mortgage payment errors? I have my statement copies also.

Desired outcome: Correct the mistakes and errors concerning my mortgage principal balance. Resolve complaint # 6634770!

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6:58 pm EDT

Truist Bank (formerly BB&T Bank) Unauthorized Check Paid

A check that was drawn from Navy Federal Union was drafted from my Truist account. I am not the maker of the check nor do I bank with Navy Federal. How in the world can another banks check be drafted from my account. Truist had me file a claim and acted as if it was not big deal, now I have to wait for my concern to be assigned to a claims agent so that I can receive my funds back. No accountability for their obvious mistake.

Desired outcome: Immediate refund

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4:50 pm EDT

Truist Bank (formerly BB&T Bank) Notary

Brought a document that required my signature under notary, document is regarding insurance and I was refused. I have brought several similar documents without any issues to be notarized over the years and have never been refused. I have been banking with Suntrust now Truist for a decade. If I can’t go to my bank for a notary than I want a reasonable explanation as to why I was denied.

Desired outcome: Continue to be able to have a document notarized when needed.

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10:04 am EDT
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Truist Bank (formerly BB&T Bank) Customer service level

I have been a long time customer of BB&T. Since they have become Truist the customer service level is awful!

Trying to do a simple task, such as cashing a personal check requires a 30 minute wait in line to speak with a teller.

Well today takes the medal, I received a letter from Truist requesting a copy of proof of insurance for my husband and my Home Equity Loan we have with BBT&T. Well I emailed a copy of the new policy and then contacted the phone number in the letter for the insurance department. I spoke with Vincent, gave him all the necessary information and let him know I also emailed a copy of the policy to email address in the letter. At the end of our conversation he tells me he is unable to give me any information since I'm not on the LOAN! I assured him I was on the loan, he referred me to the Loan Department Customer Service number [protected]. I have now been on hold for an HOUR!

I contacted my local branch office, they were able to pull the loan up using my social security number and YES I'm on the loan. Your customer service agents need more training! Vincent could have gone the extra mile and asked for my social security number and been able to answer my questions. I built and managed large customer service department for years and never did we have a valued customer or new customer wait on hold for over an HOUR!

Nice line up of board members and executives, but those highly paid individuals are able to help the customers paying their salaries.

Thank you for listening - Diane Wyer [protected]

Desired outcome: Improve your service level to the very customers that pay your salaries! Train your agents much better!

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4:20 pm EDT
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Truist Bank (formerly BB&T Bank) Overdraft Fees Should not have applied

On November 16th, I cancelled an auto policy after selling my vehicle. I requested the premiums and policy cancel that day. The insurance company acknowledged my cancellation - but never stopped drafting my bank account.

The premiums drafted built upon each other and caused me to have $1,692 in Truist overdraft fees. I have provided the letter from the insurance company showing the drafts were their fault and that the policy was cancelled on November 16th! The insurance company is refunding all of the premiums and deeply apologized.

I went to Truist customer service and Truist is not doing anything to change or acknowledge all of the overdraft fees are in error becuse of the insurance company error. If you put the premiums back in the account the days they were removed, there would be no overdraft.

When I called the customer service line,Truist said they could only credit me $72! Truist is maintaining to charge me $1,692 in overdraft fees that built because the premiums were drafted in error on my account and the overdraft fees themselves started to cause m to go negative. The customer service people were uncaring and no one is helping to fix this for me. I do not have a vehicle to drive to the branch and I cannot now uber because my bank account is negative due to this. I left messages for the manager at East Jackson to call me and they have not called or corrected the awful overdraft fee issues.

I cannot afford to pay $1692 in overdraft fees that were not created by me or my actions. The insurance company won't pay the excessive overdraft fees so instead of Truist accepting the mistake from the insurer, they are charging me all $1,692! I have been with Suntrust for 3 years - and Truist now, will not remove these exhorbant overdraft fees even though the math is extremely clear they are all related to the drafts in error from my insurance company!.

Because the insurance company won't pay this excessive income, Truist is charging me for their profit.

Now my account is negative by $1,200 because of these fees that should never have applied to my account. This was not my fault and I have support and proof letters from the insurance companyt. I thought Truist was a bank that cared about relationships and people - this does not demonstrate that - they care about profits and being cruel/rude instead of helping to correct an issue I did not cause. This was not my error and Truist wants to profit from it?

Please help me - I don't even have money for groceries I am a single working mother.

Desired outcome: Remove the 47 Truist overdraft fees of $36 each from my checking account. Truist is trying to profit causing me damages. Call me/fix this today please! (05/10/2022)Amanda Wester [protected]

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3:52 pm EDT
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Truist Bank (formerly BB&T Bank) Vehicle payoff letter request

I first requested a vehicle payoff letter from Truist on Friday, April 29, 2022. It’s now been 9 days and I haven’t heard anything from them. I have emailed and called numerous times and they have not responded to any inquiries. My new loan APR (with a different bank) is only locked in for a few more days. They are effectively blocking me from this transaction. I would just like the courtesy of a response and an estimate of when I can receive the letter.

Desired outcome: Send a vehicle payoff letter this afternoon - May 10, 2022.

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3:52 pm EDT

Truist Bank (formerly BB&T Bank) checking account

Made a online payment to comcast for 284 dollars

My balance was over 1200 and I have overdraft protection

Payment was returned unpaid by the bank.

Same thing with my electric bill. Now they will not accept my Truist card

Tried to reach customer service. What a joke.

I spent two hours on hold just to be disconnected when they did answer.

Tried chat. No luck.

I'm elderly and disabled can't walk into a branch, As if they had one that was open.

I have had my accounts with these people for 30 years and can't get a person on the phone.

Desired outcome: Someone explain why my payments were returned and refund my returned item fee. 25 dollars

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1:10 pm EDT
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Truist Bank (formerly BB&T Bank) Late fees while under loss mitigating

While under loss mitigation I received late fees. I was informed this was due to the transition of BBT being bought out by Truist. I was told that Sept 2021 to Feb 2022 was while they were working on the file and would be removed. I have been calling non stop and leaving messages.

Today 5/10/22 I paid May mortgage and noticed the 208.12 was STILL on the acct. Loss mitigation informed me that since I am not currently in their program they can not help me. Customer service stated I needed that department. Going in circles for months & no one will call me back or help me.

Desired outcome: Credit me the 208.15 for Truist error

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Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

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Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

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Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

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