The complaint has been investigated and
resolved to the customer's satisfactionResolved TRS/MOR Furniture — Changing financing price
resolved to the customer's satisfaction
On 3.16.2009 my fiance and myself went into mor furniture to possibly purchase a sofa, long story short we ended up financing through TRS. We purchased a sectional sofa along with a Boise State recliner chair, the total price came to 1577.99 before tax and delivery. At the time Mor was running an add for free delivery and they will pay the tax. (which they take off the price of the furniture, you dont actually get out of paying tax) after the discounts of approx: 165.00 made the price approx: 1415.00, the rep Ryan from TRS very quickly went over the contract we signed and put 600.00 down. Which they did not put towards the furniture, they put it in what they call a reserve account incase you can't make a payment one month. And with this 100% plus interest rate it makes it impossible to pay off in a timely manner. They also failed to let me know until later on that if you make a payment of more than what your minimum amount due is they also put that in that reserve account, It does not go towards the pay-off. The 600.00 we put down was split some weird way and put into two seperate accounts. So when the first payment was due my fiance and myself were out of town, and a gentleman named David calls and says your payment is due today just making sure your going to be in to take care of that. I apologized and said, "I'm sorry were out of town, just go ahead and make that payment with the reserve account." David said, "O.K. I can do that, but your still going to have to come in and pay on the sofa." With the problems we had in the beginning hearing this slightly set me off. I said, "How is that possible we put 600.00 down." "We put most of it in the recliner account, so I can make a payment for the recliner but you still need to make a 160.00 payment on the sofa." At this point I was livid he attempted to explain what they did and why they did it but it was all
gibberish to me. So I told him not to do anything when we get back we will just come in and speak with him.
When we went into the store David told us that Ryan messed up on the paperwork and is fairly new he apologized. I told David what I want to do then is make a payment on the sofa with cash then with they reserve account money make a payment on the recliner and then next month pay off the recliner. he said, "that would be fine." He gave us an approx: pay off for the following month of $165.00. So when may 25th rolls around I called to pay off the recliner and make a payment on the sofa, and Ryan gave me a pay off of 390 something. I told him that's not possible, and explained to him what we did with David. Ryan said, "I have got your account pulled up in-front of me and that's your pay off." I told him that dealing with you guys (TRS) has been nothing but a headache, and that I will just come in and speak with them once again. We went in and they had a little sign up that said went to lunch, so we left. The following day I went back in and spoke with Ryan and explained to him everything we did, he still stated that he doesn't know where I'm getting that information? I told him to pull out my paperwork and show me where he's getting these numbers from. He got the contracts out and began to look through them he then paused and said, "what the heck?" He looked through the contracts for approx: 5 minutes and didn't say a word. After that he stopped and said, "I'm not going to be able to figure this out in the next 30 minutes. So I told him to make me copies of all the paperwork and have david call me, he did not want to make me copies, he stated that I already had it. After a little arguing he made me copies. Ryan said,"I have the next 2 days off so he won't be able to talk to David about it until he comes back."I told him whatever just call me. I got to looking at the copies I recieved, I noticed that when we made they initial purchase we signed documents agreeing on the recliner purchase price, and there was a new document that we did not sign that someone went and changed the price of the recliner without our knowledge. And at the bottom wrote correct price. A few days after that I hadn't heard anything so I called David on May 25th. He stated that they haven't talked yet and would call me know later than Saturday to let me know what was going on. Neither of them called, David finally called on Monday the 1st and left a message telling me a payment was still due. I called again on Tuesday the 2nd of June and told David that I'm a little weary of the fact that they changed the price of the recliner without consulting us 1st. Once again he said that,"Ryan screwed up on the paperwork and put in a extra discount." I told him I was going to look into it more and call him back today June 2nd 2009. Which brought me to google TRS and see if anyone else has had similar issues. My plan is to call him back and tell him to change the price back to they amount we signed on or we will go to a higher power. We will see what happens, I urge everyone to stay away from TRS. It's to bad that mor furniture a company that has been around for years would allow another company like trs to work out of there store and represent them while conducting this kind of business.