Tricon Residential
reviews and complaints

I have been with tricon American homes since 11 I've always paid my rent on time there was an issue back in 4 when they said they didn't receive my payment so I sent a screenshot of the payment being made they said they didn't receive it so I resent the payment. Fast forward to 01/2022 I get an email from *** saying: Pheodesia you are behind on your rent payment are you expecting to leave the property it an eviction notice so I emailed *** asking her what is this? Once again I sent screenshots of all my monthly rent payments called left messages, emails no response back, so comes March I go to make my rent payment it's says I owe $2831.90 so why do I owe an additional $1,415.90 I go to try to make my rent payment and I declined the $2,831.90 and I make my payment for $1,415.90 well when I hit submit the system bumped that payment out and took the whole $2,831.90 out of my account I called tricon again for days no response finally *** says they've been out the office and that she could not stop payment that I need to go through my bank well I did so now they're charging me all these fees and is not taking responsibility that all of this happened because of their system no one was there to help me no one still has told me why that amount was on my account and instead of them even taking the time out to fix things *** start asking for more money but said to send it through *** never stopped to fix the situation at hand I can't afford to be paying double rent and I definitely can't afford to be paying for all these fees after I did as *** told me to do I am still waiting for a phone call back or email so I can talk to someone about these fees and yet I still have not received anything they have locked me out of the system to pay my rent so I can't even make a payment on April 1st which they know I'm locked out due to all of this but I'm pretty sure if I don't make a payment April 1st they're going to make sure to add fees

I have been trying to since May 22, 2022 to renew my lease. We started renting in June . We have always paid our rent. When I reached out to several people via email, I got no response. When I called in I was told that *** and *** no longer worked there, yet I had also emailed *** on that email and received no response. I finally after multiple calls got to someone on June 6, ***, on the customer service. She gave me an email for a ***. It did not go thru. Then, I was directed back to ***. July 1st emailed again. *** was set to renew on July 5th. We tried to explain our situation and negotiate of the rent did not have to increase so much. Finally a response on July 11th that they were very busy and she would look into it. After multiple emails and calls... Finally, I get her on the phone. She says "sorry I was on vacation" and I have a reply here, no you must do the increase and a 14 month lease on August. I asked since now that we are into the month of August that we would not have to sign on a lease that would be past September 5th (had everything been resolved). Once again, no word back until I email, email and call. I had included ***, ***, and *** when I got their emails I am told that 12 month leases are not allowed in ***. We must sign a lease thru October 4th. When we went to sign the lease, it expired! Even through I asked for a new lease to sign. This is very wrong. Since May I have been trying to work to get a lawful and reasonable lease renewal. I hit issue after issue. Meanwhile we are got charged extra charges afterwards. Never came in on our bill at the beginning of July or August. Lastly, they still have yet to fix the smart home since June and make our home more secure. I need this resolved. We just want to be able to have a lease to sign and not be penalized and forced into a longer lease because of them not communicating back to me for 3 months!