Travelocity
reviews and complaints

I have a rent a car through Travelocity, confirmation for 121 eur for damage insurance and 504 eur rent a car - pay by picked up the car

By picked car officer told insurance is not valid and want 168 EUR insurance for a day, 350 Eur deposite and 504 EUR for rent a car ...totlay for 10 days 2534 EUR for rental ...with travelocity 504 EUR rental and 350 deposite ...854 EUR

HEY Travelocity , how you can explain this? You damage all my holiday in MEX for me and my family, zour mail site dont work , nobody pick up the phone n...solve this problem immediately or I will solve it with my lawyer and all cost over you confirmation will be recovered by the judicial route

IN: [protected]

6/12/22 booked a flight from Eugene Oregon to Cabo San Lucas for 2 people. The confirmation email says "fully refundable".

Itinerary # [protected]

The airlines changed our flight where they had us leaving Seattle before we ever left Eugene - not possible logistically. I called a week in advance and Travelocity sent me to Delta and Delta sent me to Aeromexico who verified my original itinerary was in place.

While checking in 24 hours before the trip I find my original itinerary is not in place and again, Travelocity sent me to Delta and Delta sent me to Aeromexico - the only option they offered was a flight 5 days away which was not going to work.

I talked to Travelocity again and they confirmed this was a refundable ticket. I booked new tickets that day expecting a full refund. While in Cabo I received notice that Aeromexico gave me a credit. I have tried repeatedly to rectify and get a refund because I will not be able to use the credit before it expires.

I have always used Travelocity however if I am not able to get a full refund I will no longer use them for my travel needs. I also want to speak to a manager and have been unsuccessful.

Thank you for your help

I am very disappointed in my most recent interaction with Traveloicty.

I purchased a ticket for a Delta flight operated by Westjet, GJSIHD. Your website indicated "seat choice included". Other tickets indicated seat choice for a fee.

When I tried to book the seat, it indicated there was a fee. I contacted you via chat and spoke with Primm on Dec 11. He indicated that you would Email Westjet to release the seat and I should check back on Thursday, Dec 15 to choose my seat. I tried to pick a seat again and still was charged. When I contacted the chat again, I got Mia who indicated, I was able to look at the seat map, but that I had to pay for the seat.

It is false advertising for you to indicate "seat choice included" and then require me to pay for a seat. I should be able to pick a seat if it indicates "seat choice included" as was indicated for this ticket.

I hope you will be able to resolve this issue by allowing me to pick free seats for this flight.

I was charged $719 55 by TRAVELOCITY [protected] on 12/12/2022 , I would like to know what the charge is for ? Reference Number 2469216P933FQ8YX2 Merchant Type Trabvel Agencies and Tour Operators

My daughter passed away suddenly at age 34 in Cleveland, OH on 9/22/22. I live in Florida and quickly made travel plans to organize a memorial for the family. Flights and hotel arrangements made from Oct. 4 - 7 2022. Yet we had 2 other tragic family deaths within the same week which necessitated a change of plans for her memorial to insure that all family who wanted to attend her service would be available, especially since many were from out of town.

I knew there may have been changes since everything was so chaotic after her premature and unexpected demise which is why I obtained the travel insurance from Travelocity. Yet all for not since I just received a notification that basically stated the insurance I purchased did not meet their criteria. I provided ALL travel documentation for flights and hotel and was just waiting on obtaining the death certificate which took over 2 months. I received email correspondence from AIG that they were waiting on this document in order to process my refund. As soon as I received the death certificate, it was attached and forwarded to my contact person at AIG, Tricia Sweeden. Yet still no response despite my emails and phone calls almost 2 weeks after this submission to receive any kind of confirmation that it was received along with confirmation that my refund was being processed. Then today after again spending hours on the phone trying to get answers to the delays, I was informed via email that my claim did not meet the criteria for a full refund. What is the purpose of paying for this service if you have to justify and prove reason for cancellation? Yet I followed the rules and submitted all required travel documentation only to be told I am not going to be reimbursed for a trip I paid for yet never took, insurance included.

Below is the correspondence I received today 12/12/22. I cannot help but conclude that this is an egregious act of deception and fraud. I have gotten nothing but wasted time trying to recoup my loss so that I can reschedule a flight for the memorial in January. This organization has been completely negligent with prompt correspondence, transparency which simply put is a fraudulent operation, taking people's money for a service/protection that never transpired.

Dear MICHELLE LAVELLE,

The purpose of this letter is to advise you of our position with respect to coverage for the above referenced claim.

We value you as a customer and appreciate your business; however, we must inform you that there is no coverage under the policy for the claim presented. According to the information provided, you filed a claim because your trip was canceled due to a loss that occurred on 09-22-22, when the policy coverage was not in effect.

Please refer to the below provision in the ‘General Exclusions’ section of your policy, which reads as follows:

This plan does not cover any loss caused by or resulting from:

Any loss that occurs at a time when the applicable benefit is not in effect, as outlined in the Effective and Termination Dates section

Because the loss occurred when the coverage was not in effect, we have determined that the above exclusion is applicable, and thus, we are unable to extend payment on your claim.

In addition, the cancellation or delay of an event (funeral) is not a covered peril on your plan.

Please see pertinent policy wording:

SECTION III

BENEFITS

TRIP CANCELLATION

The Company will pay a benefit to reimburse the Insured for covered expenses up to the Maximum Limit shown in the Schedule or Declarations Page, if an Insured cancels his/her Trip due to any of the following Unforeseen events:

(a) Sickness, Injury, or death of an Insured, Family Member, Traveling Companion or Business

Partner. Sickness or Injury must be certified by a Physician;

(1) Sickness or Injury of an Insured, Traveling Companion or Family Member traveling with the

Insured which results in medically imposed travel restrictions as certified by a Physician at the time of

Loss;

(2) Sickness or Injury of the Business Partner must be so disabling as to reasonably cause the Insured

to cancel the Trip to assume daily management of the business.

(b) the Insured or Traveling Companion is hijacked, quarantined, subpoenaed, required to serve on a jury, or required to appear as a witness in a legal action; provided the Insured or Traveling Companion is not a party to the legal action or appearing as a law enforcement officer;

(c) the Insured or Traveling Companion is called to active military service or as a reservist, or military leave is revoked or reassigned. The military leave for the dates of travel must be approved prior to the effective date of coverage;

(d) the Insured or Traveling Companion, (or, if the Insured is a Child, the Insured’s parent or legal

guardian), is involuntarily terminated or laid off from their employment. The termination notice must occur at least 30 days after the Insured’s effective date of coverage. The employee must have been an active employee with the same employer for at least 1 continuous year. This provision is not applicable to temporary employment, seasonal employment, independent contractors or self-employed persons;

(e) the Insured or Traveling Companion (or, if the Insured is a Child, the Insured’s parent or legal

guardian), has an involuntary employer-initiated transfer of 100 or more miles which requires the Insured’s Primary Residence to be relocated; provided that he or she has been an active employee with the same employer for at least 5 continuous years. Notification of the transfer by the employer to the Insured must occur after the effective date of coverage;

(f) the Insured’s or Traveling Companion’s Primary Residence is made Uninhabitable, by Natural

Disaster (other than a hurricane), fire, vandalism, or burglary;

(g) a named hurricane making the Insured’s Primary Residence Uninhabitable, or making the Destination Inaccessible or Uninhabitable. Coverage for a hurricane applies only if insurance was purchased prior to the tropical storm first being upgraded to a hurricane. The Company will only pay the benefits for Losses occurring within 30 days after the named hurricane makes the Insured’s Destination Uninhabitable or Inaccessible;

(h) the Insured or Traveling Companion is delayed due to a traffic accident while en route to the Insured’s Destination. The traffic accident must be substantiated by a police report;

(i) a Terrorist Incident in a City listed on the Insured’s itinerary within 30 days of the Insured’s scheduled

arrival.

Please note that our decision is based on the most current information available to us and the terms and conditions of the plan. If you have any additional documentation you believe may impact our decision, please submit it to us by email at [protected]@aig.com or by mail to Aon Affinity, P.O. Box 8005, Stevens Point, WI 54481, and we will gladly review it.

This letter is not, and should not be construed as a waiver of any terms, conditions, exclusions or other provisions of the Policy. National Union Fire Insurance Company of Pittsburgh, PA expressly reserves all of its rights under the Policy, including the right to assert additional defenses to any claims for coverage, if subsequent information indicates that such action is warranted.

In closing, allow me to reiterate that we value you as a customer and encourage you to contact us should you have any questions or concerns regarding the contents of this letter. Thank you for your cooperation in this matter.

Respectfully,

Tricia Sweeden

Claims Adjuster

Aon Affinity | Travel Practice

P.O. Box 8005 |Stevens Point, WI 54481

Phone: [protected] | [protected]

I have been trying for 3 days to book an international flight using a credit I have on Travelocity. Day 3 and 2 different agents and no call back from the first agent after a disconnected call on their end. Each day that I have not been able to book the price has gone up. Today's flight cost $200 more than yesterday's. I never imagine it would be so difficult to simply book a flight using the flight credit Travelocity chose to give instead of a refund when requested. Customer service is severely lacking and I have no faith in getting this resolved. If I'm not able to book online and so far not able to book by phone what's left to do? I'm deeply disappointed and frustrated. To resolve this Travelocity should immediately expedite a refund or book my flight ASAP.

I needed to change one leg of my flight.

I called Travelocity customer service twice, both of which resulted in “the system is down.” Fine. I began chatting with an agent at 8:50pm who said my price change would be $26.41. They said their system is down and they’d have to call ticketing. Fine. I’ve been checking in with them since.

They went back and forth on the price, then disappeared for 5 hours and called me at 1:30 in the morning, waking me up. They said they’d call the airline then get back to me. Around 3am, they messaged me saying I wasn’t picking up and that my phone must be on so not disturb. I checked, and I had no missed calls from them and my ringer was set to full volume (and not do not disturb). Despite me giving them my phone number multiple times, they called the WRONG PERSON, I’m guessing it was the relative of mine who initially booked the ticket.

It has now been TWENTY THREE HOURS since I initiated this process and it’s still not resolved. What should have (and could have) been an easy fix has dragged on for countless hours and phone calls with much frustration and quoting me all sorts of different prices. I’m FED UP and never using Travelocity again.

I ended up calling American Airlines who resolved this issue in 10 minutes and waved the external booking fee as “Travelocity should be embarrassed at how they treat customers.”

Ridiculous process and it’s impossible to reach Travelocity by phone and nobody has given me a functional phone number or email to speak to anyone. It would be great if they started employing competent people.

I made a reservation through Travelocity for a rental car with Hertz (itinerary number [protected]) for November 24, 2022. When I got there the Hertz agent told me they were sold out of cars but to leave my name and number and they would get me one the next day. I was left high and dry.

What good is it to make a reservation if you’re left hanging on the other end?

I was charged 1101.24 from my credit card on Oct 27. 2022. When I showed up to the hotel i was turned away for no reservation. I was forced to find another hotel in Belize for my vacation. I want my money refunded immediately. This is theft and totally illegal to charged for services and not rendering such. Booking number was [protected] and my name is Ceasar Trahan and my email is [protected]@gmail.com

Travelocity. I bought an airline ticket through Travelocity. Had to cancel my trip due to Covid. They issued a credit for the flight and now I'm trying to set up that flight. The airline can pull up the credit with my confirmation #, however, Travelocity can't seem to find any record of my itinerary. The airline won't help me saying I have to go through the travel agent which is Travelocity. I have given them my itinerary #, my confirmation # and my ticket # as well as the phone # and last 4 of credit card used to purchase ticket. I think they deliberately deleted my credit out of their system and have a big suspicion I am not the only person this is happening to. When Covid hit, I'm sure thousands of people had to cancel their travel plans and probably went through a third party when making their reservations, only to have their credits deleted by TraveIocity/Expedia. I find this so suspicious and feel so ripped off. I think someone should look deeper into this.

i had booked a vacation package. due to work conflicts i had to cancel, the package stated free cancellation up to a certain date. i cancelled in advance, the hotel was cancelled but i was told to cancel the flight myself, was given a telephone number, i tried repeatedly to call and cancel but could not get through to the airline. i called travelocity help was told again to call the airline myself. i had booked as a package, they booked flight and hotel they should be able to cancel the booking together. i have not been able to get a refund for the flight. i feel this system is misleading. i booked with you in good faith and am very disappointed.

1. Sat. Oct. 29, 2022 Itinerary #[protected] booked by [protected]@gmail.com VUELING Marseille to Barcelona VY1509 and LEVEL Barcelona to New York VY9797 We paid for two carry on bags and two stowed suitcases. When we checked in at the Marseille terminal, they only had record of our payment for two carry on bags and one stowed suitcase. We had to wait standing for over an hour at the check-in counter until an onground supervisor approved putting our second suitcase on board. This was very stressful as we then worried about getting through the security procedure on time.

2. Sun. Oct. 30, 2022 Itinerary [protected] (Jeffrey Rogers) and Itinerary [protected] (Marion Rogers) booked by [protected]@gmail.com JetBlue B62097 JFK to Puerto Vallarta When the plane had taken off and in the air for some time, I asked a steward when we would receive the meals we had paid for. He informed me that this flight had no meals, and did not know why Travelocity had charged us for meals (seafood selected). Had we known there were no meals onboard, we could have purchased food prior to boarding. This was a transAtlantic flight, and being without meals for that long without foreknowledge is not acceptable.

We do not want credits for future travel. We expect compensation for meals and for the stress on both counts. I am copying this message, and if satisfaction is not received, it will go to social media.

I clearly have evidence that we have travel credit with you and united for a canceled trip in March of 2020.

[protected]

VOMOON

MM9643

Case#

[protected]

[protected]

[protected]

Your credit is with united valid till 31dec2023 of this much amount 1284.29 USD for each passenger.

10:35 AM

Are we still connected?

10:36 AM

hi. so I need to contact united for this?

10:36 AM

Neha

No you need to contact Expedia to redeem this credit

10:37 AM

But why expedia? You are travelocity?

10:37 AM

I bought these tickets through Travelocity

10:37 AM

Neha

Yes, no issues you an contact Travelocity.

10:39 AM

Travelocity and Expedia are working together.

10:39 AM

ok

10:39 AM

Neha

Do you need any further assistance on upcoming itinerary or any other query?

10:39 AM

so do I do this over the phone?

10:40 AM

Can you email me this information? I would like to get this in writing.

10:40 AM

[protected]@comcast.net

10:40 AM

Neha

ce3486ad-d8de-4f62-8a12-dcbf04870c2d

10:41 AM

This is your chat id you can keep this for future reference.

10:42 AM

Do you need any further assistance on upcoming itinerary or any other query?

10:43 AM

In July 2022 I made an on line reservation with Travelocity for a cruise in October. There was a $250 reservation that was paid by credit card. The website indicated the balance of $2800 would be billed at the end of the month. Travelocity send me an email indicating the cruise was booked, and if fact it says "No need to call and confirm". There is a payment tab that I clicked on that said "Paid in full". In August when I went to check in with Carnival, they stated the cruise had been cancelled for nonpayment. I NEVER RECEIVED A BILL, no email, no phone call, no indication that anything was wrong at all. Just cancelled, and they want to keep the $250. Travelocity does not have one person that can speak understandable English, just Hindi. Called Travelocity 10 times, no resolution, called Carnival 3 times, no help. Looking to a lawsuit as my only option, avoid Travelocity, HORRlBLE COMPANY.

In July 2022 I made an on line booking with Travelocity.com for a cruise. I received confirmation emails and was able to log into the reservation on line with Carnival. There was a $250 deposit, and then the remainder was to be billed to my credit card (which I had just used for the $250 deposit). One month later I went to the Carnival site to log in, the reservation had been cancelled for nonpayment, and they kept the $250. I have emails on file showing the reservation, I have called Carnival, who blew me off, and Travelocity says they are issuing a refund, but it never happens, has been 3 months now.

I have taken a Travelocity trip several times in the past. I entered all the requirements and never had an issue. Today I have spent all day trying to enter all my information for my next trip. I enter Complete Booking and it begins and then stops and says Sorry and try again. Nothing comes up that indicates that I don't have all my information.

I have called several numbers and they all come to itinerary-which I don't have. I want to finish out what is stopping my Booking. Please call me at:

[protected]. I can not call you, but you can call me.

I want to take a trip to Germany-please help me now! My plans for our trip is in November. PLEASE help me, we really want to go.

john Broomfield [protected]

[protected]@rochester.rr.com

I booked and paid Travelocity for two tickers to France but due to Covid Delta cancelled the fights.

I contacted Travelocity by Facebook messaging and was told I would have credit for $1226 to reissue new ticket to be used before December 31, 2022.

Every time I message Travelocity, they have different person asking the same IT# and email. Looks like they do not have record of anything and have to wait for a long time.

When I gave Travelocity the flight nos. to redeem my credit and try to make my booking for a round trip LAX to DFW for two economy class tickets, they said there would be an addition of $1252 on top of my credit amount of $1226. So the total would be $2478 for two LAX/DFW tickets. I said that would not be right as I checked Delta website and checked Travelocity website at the time of booking it was only $1245 for two tickets. I asked Travelocity to double check and was told that $1252 in addition to the credit was correct per their ticketing department.

When I asked them why Delta and their website show one half of the price, they total me that their quote is correct and price changes. I messaged them for further explanation several more times but have never received an answer. I am an old customer of Travelocity but I think they are now just playing games with customers who are asking for refund or credit for cancelled flights.

I am seeking a refund for a hotel that I booked in August. The booking # is

[protected], dates 9/30& 10/1. The dollar amount is $406.92.

Reason for cancellation- I have been under treatment for lung cancer, including radiation & chemo, on top of which I have COPD. On 8/24 EMTs took me to the hospital because I couldn't breathe; turns out I had pneumonia.

I have a letter from my Oncologist/MD advising me not to travel which I can

scan, or copy and mail to substantiate my situation.

Can you help me please.

We have booked through your portal asking for a refund for the flight that was cancelled which we werent advise. Please know that we're still waiting for an update. We have been told that this needs to be coordinated with Go First Airlines however we have booked through a third party company. Shouldn't we get at least an assistance from your end?

This is really inconvenient that we have been passed on from one person to another. We had to rebook another flight that is out of our budget. Please! Let us know. Thank you

Travelocity has emailed me reminding me to use an expiring flight credit worth $936.78.

This evening, I attempted to use the credit to book a round-trip trip for two from Minneapolis to Denver. After several tries, I submitted the reservation request, including giving my credit card information to cover the extra cost of $297.62.

In my browser, I saw a message reading "Thank you! Your trip is booked.l Travelocity itinerary number [protected]. You'll receive a confirmation email shortly at [protected]@gmail.com."

When I did not receive the confirmation email after several minutes, I became worried and called the customer service line at [protected]. Then began a call lasting more than 1.5 hours with a customer service representative named (sp?) Harily.

I was put on hold numerous times. At one point, I was told that the transaction did not go through and I should resubmit it. When I returned to the website to do so, my $900+ credit no longer showed. I then asked Harily to complete the reservation for me. She started to do so, and then reported that the return flight I had booked was no longer available.

At this point, I became very unhappy. I had apparently booked the flight much earlier, perhaps booking the last two seats. Thanks to the problems with the software and the inept customer service, I was now at risk of losing the reservation I specifically wanted. Worse, I had no confidence my credit would be restored to me.

After 1 hour and 45 minutes, I was told that my tickets had "expired" and that is why I was unable to book flights using the credit. This makes little sense, as the repeated emails from Travelocity have said I have until 12/31/23 to use the credit. The story was then that I need to contact the airline (Delta) to request new tickets using the credit.

This service from the company was incredibly poor:

1) If the tickets have "expired" the email should say so and direct me to the airline, rather than telling me to contact Travelocity.

2) If Travelocity can't "find the tickets" as I was told after about an hour, they should have immediately promised me a call back from a supervisor, rather than make me wait on the phone for much of my evening.