Travelgenioticket cancelled

A Mar 24, 2020

Dear agency Travelgenio,

Hello, I'm SEO YEON BYUN from South Korea.
I've booked flight in your agency on 21, March, 2020.
It is exciting and happy for me about your great service.
But as you know, the corona virus(COVID-19) spread so rapidly.
And unfortunately, my flight company ETIHAD cancelled my flight reservation.

I checked flight refund regulation in accordance with the corona virus(COVID-19) in ETIHAD website.
Refund regulation is that If flight company cancelled my ticket, I have right for refund.
I'm very careful to ask for a refund to your agency because I don't have any plan for flight at all.
I would very appreciate if you give me a refund,
I hope you'll consider it for once seriously and send me reply as soon as possible.

PS. Please tell me precisly when my refund would be executed!!!
I'll wait your reply.
Thank you and take care,

Best regards,

I made a reservation through Travelgenio
Book number: TLU42F
Familyname: BYUN
E_Mail address: [protected]

ticket cancelled

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