[Resolved] Travelgenio — travelgenio do not respond to refund and credits for flights

Very bad experience with Travelgenio... I had to cancel my trip and Travelgenio tried to tell me I couldn't get my money back or a credit, I rang Virgin airlines direct who the flight was with and they advised me that I could get a credit or refund on my flight. Travelgenio said that they would give me a credit. I have been trying to use my credit within the so called expiry date to use my credit. I am calling and writing few times a week however they do not respond to the written messages and when I call they give always hang up on me. It's never possible to talk to supervisor or complain as it arrives to the same people who do not reply. I have even followed their complaints process with no response.
Please be careful with this shameful company - TRAVELGENIO... I would strongly suggest you book your fligths with another company. And Travelgenio should be closed down and reported for Fraud.

• Resolution Statement

  Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.