TracFone Wireless review: Tracfone is unethical

My Tracfone cellular phone was on automatic refill since 2021 and accordingly my rollover minutes kept accumulating. They suddenly discontinued my service last year and deleted my minutes. When I reported it to BBB Tracfone contacted me several times, each time with a different story. Finallly they agreed to reactivate the phone but refused to restore the rollover minutes claiming my automatic refill payment did not go through in November. But they never notified me by email, text or phone call that the payment did not go through which is legally required before they disconnect service. Now they say that I had only ten days after disconnection of service to respond even though I had no way of knowing there was a problem. I came to realize that Tracfone is not an ethical company.