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TracFone Wireless

TracFone Wireless review: Tracfone customer service changed all my account information (talk, text, data, plans)

R
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8:27 pm EST
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While trying to transfer number to new phone, all account information for two phones on my account was changed by TracFone customer service reps. Several .png files are attached as support for changes that were made, and need to be corrected. The file named "Documentation" explains all actions by date and what Plans, Usage and Data should be.

Desired outcome: Please correct account information for two phones as requested.

Confidential Information Hidden: This section contains confidential information visible to verified TracFone Wireless representatives only. If you are affiliated with TracFone Wireless, please claim your business to access these details.

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