TracFone Wireless review: Service went down the sewer

I have been a Tracfone user for many years, but now that Verizon has purchased it, nothing works! I purchased an annual plan (as normal) along with a replacement phone on June 24 and am now being told that the minutes are tied exclusively to the new phone! NOWHERE on the website is that little nugget of info mentioned. Now my service is cut off until my new phone arrives. This did not happen the last time I purchased minutes and a new phone. Everything worked beautifully. Customer service is a joke. If you are lucky enough to get an actual human, the background noise of people talking is loud and very distracting, making it extremely difficult to understand the rep. If they didn't already have my money (which would take an act of God to get back), I would immediately switch to a different carrier. I will NOT be renewing with Tracfone/Verizon.