TracFone Wireless review: Customer service

I have been a customer over 10 years and never had a problem until last week. I ordered a 365-day subscription, I couldn't order it on my account page it gave me a 800 number. After the transaction I wasn't able to get to my account, I spoke to customer service for 3 days and chatted for 2 days, I was told to put in another email which I didn't have, so I created one. Also I am having trouble with my phone. Too much to explain. By the way when I got my account page straightened I lost all of my reward points. All of this happened after the agent took care of my subscription. I should have purchased it at Walmart.