TracFone Wireless review: cancellation of account

I bought a smartphone through Tracfone in September 2020. Service seemed fine for a number of years. Just now in July 2026 it came to my attention that the autopay that had been set up since purchase was no longer hitting my credit card. The last payment that went through was in February 2026. When I contacted Tracfone today (July 29) I discovered that not only was my account terminated, but I also did not have a phone number connected to my account or phone. Since the phone number seems to have been removed from my account, Tracfone could not assist me as they could not locate my account without an active phone number. Therefore, I now need to go out and buy another phone or at least locate another provider for my cell service. They could not tell my why my account auto pay got turned off.