My son and daughter age ten and nine were shopping with me at your store last night and one of my children left his PSP on the shelf. It was my nine year old daughter. She was looking at other toys when she left it on the shelf. She did not remember until we got home and since the store was closed I decided to go get it the next day. I looked at the toy section where she claimed she left it and other places around the area as well. I retraced my steps and could not find it. I asked where lost articles are and she said the returns desk. I went to the returns desk and it was not there. I asked for a replacement since this is where my daughter lost the PSP and they said that they could not replace it. I drove home and got a receipt to show them that I bought one at Toys Are US and still they would not replace it. Basically the because the employee did not do her job in the toy area and return the PSP to the front right away when my children lost something that they worked hard to get. Now if it were me who paid for it I would not mind but my children both saved up their allowances and it took them six months to save up. Had the employee done her job this incident would not have happened had she returned it to their lost and found right away. Despite this being the employee's mistake they did not offer a replacement. Keep in mind that the PSP was bought in Toys are Us, this exact location. We won't be returning. This is not the way to treat royal customers.
P.S my sister has had a baby register at your sister company Babies are Us and when I gold her about this she wants to cancel the registry, and I have bought all the baby clothes that I have bought as well as a few things from my children and returned them, so not only did you lose my business but you lost my sister's business and you had some items returned as well. From now on I will be shopping at Kmart. I thought a toy store would be more child friendly but apparently I was wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.