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CB Automotive Financing and Insurance Toyota Complaints #862-881
Toyota

Toyota review: part failure ( 1 comment)

P
Author of the review
4:51 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

When I had my 2008 Toyota RAV in for a recall service item, they discovered my passenger side front window's motor was broken. The car had 30, 500 miles on it and given that the "warranty' had expired 3 months before due to the lesser of 36 months or 36, 000 warranty, Toyota kindly offered to pay for the part if I paid for the $250 in labor. Sorry, but not good enough...you don't expect that a motor for an electric window will fail on a 3 year old Toyota. I called Toyota's Corporate Customer service which is incorrectly named and they told me they would not override the decision of the Toyota Corporate District Manager and I would need to pay for the labor. Did I mention the car has another "recall" on it for an airbag issue that can't be fixed by Toyota until approx 3 months from now due to parts not being available. Funny, how Toyota thinks that as a customer it is no big deal for me to take time off work to get my car into their shop, be without a car for a day while it is being fixed for a recall item and that I should have no problem paying for labor to replace a part that should not have failed in the first place.

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J
J
JKDE
Philadelphia, US
1 complaint
246 comments
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Jun 08, 2011 8:23 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Parts eventually wear out and fail on all cars. Toyota kindly offered to pay for the part even though your car was out of warranty. They didn't have to do that.

As for the recall issue, they will fix it when parts are available.

That sounds like very good customer service.

No complaint here.

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