CB Automotive Financing and Insurance Toyota Complaint with regards to service provided by Toyota Malaysia to their consumer

Toyota review: Complaint with regards to service provided by Toyota Malaysia to their consumer

Subhashini Rama Linggam of Seri Kembangan, MY

Nov 01, 2023 2:27 am EDT

Verified customer

Featured review

To whom it may concern,

Refer to the above, I high appreciate that Toyota become the well known brand in Malaysia and I am one of your many customer to Toyota with Vehicle Reg. No. VFQ3810 ( Toyota Vios). Meanwhile, I have been experience the comfortable design & but totally upset with the service provided by Toyota. I totally feel it not worth the money for the quality of product received.

I have been driving my vehicle for 2 years and 11 months ( Purchased date 23rd Dec 2020 ) and facing some issues ever since i purchased the car i.e.

1. Watermark all over the car including the windscreen and mirror

2. Door rubber comes off everytime we open and close the back doors (both side)

Meanwhile, I have highlighted the issues to service advisor during the periodic service at PCM Subang Toyota Centre Centre . Upon the collection the service advisor will update me that they have escalated to the relevant department and i will receive calls for repair and to date no call back received.

During the weekend I had an issue with my car i.e. couldn't start my car and I had to tow the car to the PCM subang service centre on Monday 30th October 2023. Upon inspection the sales advisor contacted me to tell me that they are charging and will put that on back instead of replacing despite it being under warranty and told to bring it back if issues persist. Thereafter i insisted on a replacement battery then it was said to be replaced same goes to my door rubber.

In terms of my watermark the service advisor despites knowing the glaring fact that there is a paint issue with the car, insisted I pay for the polishing and couldn't ensure that it will last. My question here is Toyata waiting for my warranting period to end to brush this case off.

Unfortunately, the service advisors can call and inform me to collect my car as they cannot resolve this issue and insist that i collect my car. They also refused to give me a replacement car despite me requesting since Monday,

Therefore, I am pressing on and looking high attention from Toyota Top management to further the investigation on how dedicated the Toyota Officers are when handling customer complaints and to ensure delivering the quality service to customers when going through the Major Check which I have paid on every periodic car service and where is the expertise of Toyota ?

Toyota willing to grant the expiration of warranty to customers by providing the worst service and end up requiring the customer to bear the higher charges now that I am under warranty I demand for a remedy ?

Looking forward to the reply from TOYOTA regarding the above after your judgement and actions and to begin with i need a replacement car while you do your investigation.

Note: This matter was escalated to Toyota Malaysia HQ and no favourable response .

I am writing to Japan as the Malaysian HQ is brushing this off.

Desired outcome: To repair my Car paint which is full of watermark i.e. repaint the whole car with good quality paint with 0 cost to me and also to repair the watermark on my windscreen

Toyota - low fuel consumption rate 56

Resolved

Toyota - engine knocking sound 17

Toyota - no response regarding toyota car international promotion program 60

Toyota - poor service from toyota malaysia 31

Toyota - scam lottery! 34

Toyota - rav4 negligent misrepresentation - wa state - toyota bellevue

Toyota - scam

Toyota - clicks and jerks 42

Toyota - toyota extra care vehicle service agreement application number ar621f

Toyota - I have officially been degraded. 2

View all Toyota reviews and complaints

Previous review Next review

0 comments

Add a comment

Toyota Contacts

Toyota phone numbers

Click up if you have successfully reached Toyota by calling phone number 0 0 users reported that they have successfully reached Toyota by calling phone number Click down if you have unsuccessfully reached Toyota by calling phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling phone number

800 869 682
800 869 682

Click up if you have successfully reached Toyota by calling 800 869 682 phone number 48 48 users reported that they have successfully reached Toyota by calling 800 869 682 phone number Click down if you have unsuccessfully reached Toyota by calling 800 869 682 phone number 35 35 users reported that they have UNsuccessfully reached Toyota by calling 800 869 682 phone number

8%
Confidence score

International

8800 200 5775
8800 200 5775

Click up if you have successfully reached Toyota by calling 8800 200 5775 phone number 2 2 users reported that they have successfully reached Toyota by calling 8800 200 5775 phone number Click down if you have unsuccessfully reached Toyota by calling 8800 200 5775 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling 8800 200 5775 phone number

Russia

+1 (800) 425-0001
+1 (800) 425-0001

Click up if you have successfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (800) 425-0001 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number

India

800 2366 8677
800 2366 8677

Click up if you have successfully reached Toyota by calling 800 2366 8677 phone number 3 3 users reported that they have successfully reached Toyota by calling 800 2366 8677 phone number Click down if you have unsuccessfully reached Toyota by calling 800 2366 8677 phone number 4 4 users reported that they have UNsuccessfully reached Toyota by calling 800 2366 8677 phone number

UAE

+81 800 700 7700
+81 800 700 7700

Click up if you have successfully reached Toyota by calling +81 800 700 7700 phone number 11 11 users reported that they have successfully reached Toyota by calling +81 800 700 7700 phone number Click down if you have unsuccessfully reached Toyota by calling +81 800 700 7700 phone number 5 5 users reported that they have UNsuccessfully reached Toyota by calling +81 800 700 7700 phone number

38%
Confidence score

Japan

+1 (800) 331-4331
+1 (800) 331-4331

Click up if you have successfully reached Toyota by calling +1 (800) 331-4331 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (800) 331-4331 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number

United States

+1 (888) 869-6828
+1 (888) 869-6828

Click up if you have successfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (888) 869-6828 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number

Canada

+44 344 701 6202
+44 344 701 6202

Click up if you have successfully reached Toyota by calling +44 344 701 6202 phone number 6 6 users reported that they have successfully reached Toyota by calling +44 344 701 6202 phone number Click down if you have unsuccessfully reached Toyota by calling +44 344 701 6202 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +44 344 701 6202 phone number

50%
Confidence score

United Kingdom

+353 14 190 200
+353 14 190 200

Click up if you have successfully reached Toyota by calling +353 14 190 200 phone number 3 3 users reported that they have successfully reached Toyota by calling +353 14 190 200 phone number Click down if you have unsuccessfully reached Toyota by calling +353 14 190 200 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +353 14 190 200 phone number

100%
Confidence score

Ireland

+43 161 0040
+43 161 0040

Click up if you have successfully reached Toyota by calling +43 161 0040 phone number 3 3 users reported that they have successfully reached Toyota by calling +43 161 0040 phone number Click down if you have unsuccessfully reached Toyota by calling +43 161 0040 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +43 161 0040 phone number

100%
Confidence score

Austria

+32 80 099 955
+32 80 099 955

Click up if you have successfully reached Toyota by calling +32 80 099 955 phone number 2 2 users reported that they have successfully reached Toyota by calling +32 80 099 955 phone number Click down if you have unsuccessfully reached Toyota by calling +32 80 099 955 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +32 80 099 955 phone number

100%
Confidence score

Belgium

+45 44 850 400
+45 44 850 400

Click up if you have successfully reached Toyota by calling +45 44 850 400 phone number 2 2 users reported that they have successfully reached Toyota by calling +45 44 850 400 phone number Click down if you have unsuccessfully reached Toyota by calling +45 44 850 400 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +45 44 850 400 phone number

100%
Confidence score

Denmark

+49 223 4102 2690
+49 223 4102 2690

Click up if you have successfully reached Toyota by calling +49 223 4102 2690 phone number 3 3 users reported that they have successfully reached Toyota by calling +49 223 4102 2690 phone number Click down if you have unsuccessfully reached Toyota by calling +49 223 4102 2690 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +49 223 4102 2690 phone number

100%
Confidence score

Germany

+31 205 929 836
+31 205 929 836

Click up if you have successfully reached Toyota by calling +31 205 929 836 phone number 4 4 users reported that they have successfully reached Toyota by calling +31 205 929 836 phone number Click down if you have unsuccessfully reached Toyota by calling +31 205 929 836 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +31 205 929 836 phone number

60%
Confidence score

Netherlands

+351 808 248 248
+351 808 248 248

Click up if you have successfully reached Toyota by calling +351 808 248 248 phone number 2 2 users reported that they have successfully reached Toyota by calling +351 808 248 248 phone number Click down if you have unsuccessfully reached Toyota by calling +351 808 248 248 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +351 808 248 248 phone number

100%
Confidence score

Portugal

+34 900 822 002
+34 900 822 002

Click up if you have successfully reached Toyota by calling +34 900 822 002 phone number 7 7 users reported that they have successfully reached Toyota by calling +34 900 822 002 phone number Click down if you have unsuccessfully reached Toyota by calling +34 900 822 002 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +34 900 822 002 phone number

100%
Confidence score

Spain

+90 212 354 0354
+90 212 354 0354

Click up if you have successfully reached Toyota by calling +90 212 354 0354 phone number 3 3 users reported that they have successfully reached Toyota by calling +90 212 354 0354 phone number Click down if you have unsuccessfully reached Toyota by calling +90 212 354 0354 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +90 212 354 0354 phone number

20%
Confidence score

Turkey

+86 400 810 1210
+86 400 810 1210

Click up if you have successfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have successfully reached Toyota by calling +86 400 810 1210 phone number Click down if you have unsuccessfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +86 400 810 1210 phone number

China

+63 28 192 912
+63 28 192 912

Click up if you have successfully reached Toyota by calling +63 28 192 912 phone number 10 10 users reported that they have successfully reached Toyota by calling +63 28 192 912 phone number Click down if you have unsuccessfully reached Toyota by calling +63 28 192 912 phone number 9 9 users reported that they have UNsuccessfully reached Toyota by calling +63 28 192 912 phone number

5%
Confidence score

Philippines

+966 920 024 454
+966 920 024 454

Click up if you have successfully reached Toyota by calling +966 920 024 454 phone number 2 2 users reported that they have successfully reached Toyota by calling +966 920 024 454 phone number Click down if you have unsuccessfully reached Toyota by calling +966 920 024 454 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling +966 920 024 454 phone number

Saudi Arabia

+65 66 311 188
+65 66 311 188

Click up if you have successfully reached Toyota by calling +65 66 311 188 phone number 3 3 users reported that they have successfully reached Toyota by calling +65 66 311 188 phone number Click down if you have unsuccessfully reached Toyota by calling +65 66 311 188 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +65 66 311 188 phone number

50%
Confidence score

Singapore

+27 800 139 111
+27 800 139 111

Click up if you have successfully reached Toyota by calling +27 800 139 111 phone number 7 7 users reported that they have successfully reached Toyota by calling +27 800 139 111 phone number Click down if you have unsuccessfully reached Toyota by calling +27 800 139 111 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +27 800 139 111 phone number

75%
Confidence score

South Africa

+82 805 258 255
+82 805 258 255

Click up if you have successfully reached Toyota by calling +82 805 258 255 phone number 2 2 users reported that they have successfully reached Toyota by calling +82 805 258 255 phone number Click down if you have unsuccessfully reached Toyota by calling +82 805 258 255 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +82 805 258 255 phone number

100%
Confidence score

South Korea

+886 800 221 345
+886 800 221 345

Click up if you have successfully reached Toyota by calling +886 800 221 345 phone number 4 4 users reported that they have successfully reached Toyota by calling +886 800 221 345 phone number Click down if you have unsuccessfully reached Toyota by calling +886 800 221 345 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +886 800 221 345 phone number

100%
Confidence score

Taiwan

+84 916 001 524
+84 916 001 524

Click up if you have successfully reached Toyota by calling +84 916 001 524 phone number 3 3 users reported that they have successfully reached Toyota by calling +84 916 001 524 phone number Click down if you have unsuccessfully reached Toyota by calling +84 916 001 524 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +84 916 001 524 phone number

100%
Confidence score

Vietnam

+54 800 888 8696
+54 800 888 8696

Click up if you have successfully reached Toyota by calling +54 800 888 8696 phone number 3 3 users reported that they have successfully reached Toyota by calling +54 800 888 8696 phone number Click down if you have unsuccessfully reached Toyota by calling +54 800 888 8696 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +54 800 888 8696 phone number

50%
Confidence score

Argentina

+55 114 331 5199
+55 114 331 5199

Click up if you have successfully reached Toyota by calling +55 114 331 5199 phone number 4 4 users reported that they have successfully reached Toyota by calling +55 114 331 5199 phone number Click down if you have unsuccessfully reached Toyota by calling +55 114 331 5199 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +55 114 331 5199 phone number

100%
Confidence score

Brazil

More phone numbers

Toyota emails

customerservice@toyota.com

100%
Confidence score: 100%

Support

Toyota address

1 Toyota-Cho, Toyota City, 471-8571, Japan

Toyota social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 26, 2024