TJX / T.J. Maxx — customer service
To whom it may concern:
On 5/29/19 I had a very disturbing incident at the Tj Maxx in Olney Maryland. My daughter and I were there shopping, and while there I must have had an allergic reaction to something. My throat began to close up and I could not catch my breath. It could have been dust or someones perfume, but it doesn't not matter what cause it, what matters is how the woman working the dressing rooms began to treat me.
At first the woman was telling my daughter that she did not know what to do, and that she should start patting my back. When that did not work the woman told my daughter and I to go into a dressing room to help calm myself down and catch my breath. After a few minutes of sitting in the dressing room I finally got myself together and could actually breath again. As we were walking out of the dressing room to thank the woman for letting us sit in there, the woman calls the manger over accusing me and my daughter of stealing merchandise's while we were in the room. The woman working the dressing room area made a scene, accusing us of stealing even though she told my daughter and I to go back there in the first place.
The manager was very understanding in the situation, and asked if I needed water or anything/ if I was ok after I was having trouble breathing.
I am extremely disappointed in the way I was treated at this location. I am a 53 year old woman, shopping with my 20 year old daughter who just got home from college for the summer. I am extremely offended that the lady treated me this way, causing a scene in front of the store and manager accusing me and my daughter of stealing.
It is very sad because Tj maxx used to be one of my favorite places to shop with my two daughters, but after this experience I highly doubt that we will be going back. The customer service was extremely upsetting.
That woman completely ruined my day, and should know how to treat a customer better than she did.
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