TJ Maxx — random policies
I love TJ Maxx. I would like to say I will not shop there again but I know I will with all the great deals. I wil not shop at the Plattsburg store again. The store manager at that store has decided that following corporate policy is not for her. Last christmas I purchased a tin of candy and left the tags on and it was still sealed. I had the reciept and it was 8 days later when I returned. I was denied the return with the statement that they did not return food products. I asked to see where posted. It was not. Then it was "well that is seasonal " I asked where it was posted that seasonal not returnable. It was not. I called customer service from store and they stated" that yes food was returnable when sealed and they do take back seasonal merchandise." this was for a 7.99 item I could not believe it. The solution was for me to mail back the item to corporate recieve a full refund for product and shipping and a certificut. I was told that they could not make the manager take back refund but they would. does not seem like customer service is thriving to me.
Gets better next. I recieved a birthday present from my husband of a pair of reef flip flops 11 dollars. Great deal but I did not like color and I just got a different pair week before that he did not know about. The tag was detached and stapled to reciept. Went to return and got the "we don't take back seasonal merchandise" Again I asked where is this stated? My reciept clearly stated withing 30 days full refund and the merchandise was still on shelf. It had been 12 days. The cashier stated that her manager said she could not take back that she had to listen to her and that it did not matter what the reciept said. I asked to speak to manager and another assistant manager said she could take back this time but scolded me and said that it was a one time only thing. Just wanted to share this lousy service.
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