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Tissot review: defective watch 45

J
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

My name is Jakob Barak I am a pilot and an electrical engineer from israel. I purchase a Tissot T Touch watch tow years ago, Mainly on because that my father was an pilot in the second world war and his Tissot watch not only passed the war is also work till today (from 1930). Obviously today Tissot are fare away from that.

My first Tissot T Touch watch become out of order three months after I bought it, then thy fix it and it stop to function again after three months, and was spoiled again and again 4 times.

For my completion thought that the exchange of the clock is implicit, but not in Tissot. For them it is reputed as favor, and after fight and many letters it was exchanged the watch to a new one, and I wish that it was end of the story. But in the new watch the amazing story repeated himself, And as of today the new watch was spoiled already three times. There is to point out that on Angelina Jolie in the movie of the watch look wonderful, But in my opinion it is not enough, and it also should work sometimes. The second time already I did check in the internet forums and turn Out that it is not only my problem, and I have 5000 mail of people all over the word that have the same problem with Tissot watches. Ironic the representation in Israel gave service over the her buoy, but to know Tissot reparation on the sorrow and the time is identical watch or more inexpensive. (it in an attempt that impossible to buy omega).

The watch is built with functions to the pilots but with reliability of market in Thailand.

Jekob barak.

45 comments
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TJG
x, US
Apr 03, 2009 9:40 am EDT

DO NOT BUY A TISSOT! I purchased the watch on a Royal Caribbean cruise ship out of Venice in July of 2007. I LOVED the watch, and am a big outdoorsman that used the compass and altimeter, barometer—everything a lot hunting bighorn sheep in the Rocky Mountains. I literally thought I could be a commercial for TISSOT TOUCH. Last summer the watch quit working, and then started again, it worked on and off for a few months intermittently stopping—I assumed it was the battery and when it finally stopped for good I took it to my jeweler to have the battery replaced. He could not open it, which I discovered was a good thing because the warranty would have been void. I then contacted TISSOT through the website, and within a few days Veronica responded Friday, November 7, 2008, 9:14 AM. Since then I have been in touch with Time Tech, a referred watchsmith on your list, I sent them the watch (WITH a battery, since I expected that was the issue) only to discover after several weeks of persistence, that they do not work on the TOUCH and sent it away. It then took me quite some time to receive any further information as to where the watch went, who has it, what they are doing with it, when I will get it back. Of course, all this time, I was still thinking I had an $800 watch. I finally receive, after persistence once again, information that they sent it back to “the factory” and I cannot call them because Time Tech sent it to them and is the customer, not me, so they will not talk to me. OK, fair enough, after all I am getting my watch fixed for free, it is a warranty issue obviously—what happens next? I receive an estimate for $400, $245 minimum from TIME TECH. Where is the estimate from “the factory” or is the watch being repaired under warranty and Time Tech is charging me $245.00 to coordinate it? Also, why could I not send it to the factory in the first place? At this point I am thinking of tossing the watch and regretting the whole purchase—I can’t even sell it, it doesn’t work, and functional used one can be purchased for $290.00 on ebay—that is what I am being charged just to get mine back. I have been told that I need to get the battery replaced about 1/year (?) That seems like a pretty big hassle for an $800 watch. Did I make a mistake in buying TISSOT? As cool as the watch is and as much as I loved it for one year, that is a pretty expensive short term investment.

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adelidais
, PS
Feb 15, 2009 10:09 am EST

i have also a problem with tissot T-toutch.
after one year i lost the T button and when i went to the service center in jordan to repair the said it will cost me 100$ and i have to wait 3 months for the order to arrive...
i had a 10$ watche, it work 3 years with me i never lost any button of it or never have any malfunction.
DONT BUY TISSOT t-TOUTH

Adel - Palestine

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Grant Bolton
,
Jun 11, 2008 12:08 am EDT

My wife purchased me a Tissot Touch Titanium in Karinyup shopping centre in W Australia in late March 2008, after 4 weeks it started to do some strange things, eg beeping intermittently, switching from Altimeter to alarm etc. Then today about 80 days old it gave up the ghost. It is locked on altimeter mode but jumps to alarm occassionally. I have no time facility. I have since read all the negative things about the TOUCH watch - Tissot should take it off the market until they sort it out. I will request that the supplier exchanges it for a conventional Tissot.

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mavis hammond
,
Sep 16, 2007 9:59 pm EDT

i brought my husband a tissot watch from morley west ausralia ,any way i got it home the strap was too small ,i went back to the shop i had to bye a cheap strap, they did not have any different sizes ,so i put an order in for a tissot strap .
they said it would take up the 6 months to get one ,
well thats really good isnt it cant get a strap

mrs hammond

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Drew
,
Jul 25, 2007 3:02 pm EDT

I would like to first start off and say that I'm quite upset at the way customer service has handled my situation. I purchased one of this companies blenders over 120 days ago. I was promised that I would receive my blender within 60-90 days. I have called multiple times and now they have blocked my e-mails and calls from coming in. I get the same answer over and over, your blender is in customs. I mean come on you have my money give my blender. If there ever really was a blender, cause now they don't even sell the damn thing anymore.