I ordered, as I always do, a Large Decaf tea with milk today. Because I was in the drive through, I didn't check the tag to make sure that the tea was infact decaf.
When I got to my office, I checked the tag and sure enough, it was regular tea.
Perhaps your staff need to understand that there are some customers, such as myself, that cannot have caffeine due to a medical condition.
Had I have not checked, and drank the tea, I would be in the hospital right now!
Resolution, refund.
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