CB Fast Food Chains Tim Hortons Complaints #922-941

Tim Hortons review: service

Agnes Brown of Windsor, CA

Jan 04, 2020 6:14 pm UTC

Verified customer

I went to this location with my own travel mug, which I told them about when I ordered through the drive through. When I got to the window, instead of filling my cup as requested, they poured it out of a disposable cup in to my mug. I refused & went to 711 where I never have an issue with this.

I have my own mug to help the environment, so pouring out in to a disposable cup & then in to my travel mug defeats the purpose.

I have gone to other Tim Horton locations & not had this issue. Please tell me what your policy is regarding this. Also, how you are going to make this up to me.

Thank you!

Anne Schram

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Tim Hortons Contacts

Tim Hortons phone numbers

+1 (888) 601-1616

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USA & Canada

+1 (905) 845-6511

Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 9 9 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 4 4 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number

38%
Confidence score

Head Office

+1 (207) 426-2066

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Tim Hortons emails

info@timhortons.com

100%
Confidence score: 100%

Support

robichaud_michelle@timhortons.com

94%
Confidence score: 94%

communication

morelli_david@timhortons.com

93%
Confidence score: 93%

communication

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Tim Hortons address

874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada

Tim Hortons social media
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Jul 23, 2026
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