Tim Hortons – Page 64

I would like the Manager of the above named Tim's made aware of what I discovered in my cup of coffee purchased at his establishment today about 1:30 pm. That being a nice shiny new 2019 Canadian dime.

Perhaps his staff is using a serving cup to collect their tips and they missed a dime...which is probably easy to do. But no matter how it got in my cup its not very sanitary.

Gerald Haines
Nackawic, NB
[protected]

My boyfriend and daughter and I went to this Tims location for lunch, they were not prepared, as usual for a lunch rush, we ordered a med pumpkin spice latte and a choc chip muffin for my daughter and got that right away, my boyfriend and I both ordered a chic bacon ranch wrap, wedgies and 2 xl dark roast coffees, both 3 cream and 3 sweetner...it took more then 5 min to get our coffees and the girl gave us original, so I told her to make the right coffees, about 5 min after we got our coffees we got our wraps...no wedgies, we were told it would take 3 min...5 min later my boyfriend went to the counter and was told 11 more min, soon after that I went up and was told 10 more min! After waiting for 1/2 hr for wedgies we got our money back for them and left. There were 9 people working that we saw and 3 of them were just standing around. This has severely lowered out likelyhood of ever going to any Tims again! Hire people that know what the hell they are doing!

Hi, I am a frequent customer here at Tim Hortons at Fennell and Upper Gage, and at Fennell and Upper Ottawa, both in Hamilton, Ontario. I have noticed a real decline in the cleanliness of the restaurants in both locations. I never see any staff emptying garbage or clearing and wiping tables. It's gotten to the point that I don't even like to rest my arms on the tables, because they're so grubby. I know that busy times of day make it harder to keep the restaurant clean, but no one wants to eat at sticky, crumb-covered tables. Please encourage store owners to schedule more staff for cleaning at all times of day. It's just gross.

I really hate the new lids that you are now using, way too many spills. I travel back and forth to work and and i have had coffee spill all over me and my car. I will stop going to Tim Horton s. Also i travel from Prescott and brockville and get XLarge 1 sugar and 3 milk and 2 Espresso's and everytime its differant totall from 3.77- 4.85 which is it

I go into this location quite a bit, as i enjoy a coffee and somewhere to do my book work before i head home in the afternoons. I normally would not do something like this, but every time i go in there, there is a lady that working there named Doris, (finally found her name out as she doesn't have a name tag on)I wanted to bring to your attention how very nasty this lady is to her co workers. She walks by ignoring me sometimes, she seems pushy and not friendly, and if she thinks customers can't hear how she speaks behind the counter she is mistaken, I heard her call someone stupid the other day and ive simply had enough of hearing her voice beg rat people, and a lot of them are children back there. How is someone like this still employed?

Good Morning,
Today I stopped at the Tim Hortons inside the gas station and ordered a large coffee 2 milk 1 sugar, 2 cheese bagels double-toasted - one with cream cheese, one as a bacon breakfast sandwich and a chocolate chip muffin.
There were many things incorrect with my order which took 11 minutes to receive.
1) My coffee was prepared with 2 sugars / 1 milk and as a diabetic I had to throw out once I realized it on the train
2) My bagels were not toasted.
3) My breakfast sandwich was placed on a biscuit to which I then had to have fixed to the cheese bagel
4) The cheese bagel in turn was not toasted at all, no butter, just slapped together.
5) Was I in turn charged for 2 cheese bagels and a breakfast sandwich?
There were no apologies from the person making my sandwich, she seemed annoyed that I asked for my order to be corrected.
While there other people also were complaining about their orders. I get that it can be chaotic early in the morning when people want their coffee, I am a patient person but this just set my day off badly and I think you should know that I will not be returning to this location.

The lids are bad to drink out of you burn your self. Who ever designed the lid does not drink hot coffee.
The opening is to far in and does not allow your lip to seal on the new lid. The coffee spills and runs down your lower lip and chin. The old lips are far better then this so called improvement.
Today September 19 2019, I had two coffees a large and a medium and had the same experience.

Every day this week I have spilled coffee on myself from the new lids, there are three issues that I would like to put forward.
First of all when the lid is attached and has not been opened it leaks profusely through both the small hole above the Mapleleaf and the mouthpiece before it is opened forming a big puddle on the top Of the cup inside the maple leaf. Try to take a sip from a coffee that has a puddle sitting on top of it and around the outside of the lid because of the overflow. The spillage also happens dripping down the side of the cup.
Secondly the one that really pisses me off is the fact that when I go to open the lid there is a small amount of coffee up inside the lift up piece that has sprayed me numerous times because it is tiny and slips from your finger springing back and spraying out its contents onto my shirt.

The old flat lids were so much better yes occasionally there was coffee coming out through the opening and I'm sure eventually you will come up with a proper style lid that will eliminate that. But if I may make a suggestion in the meantime, have your employees place the lids so that The opening is where the seam of the cup is that way the lid seal properly because it's not being lifted.

Thank you
Brian from Calgary.

These new lids just don't cut it
I have had over the last few days (getting 2 to 4) coffees per day
Lids that are not on correctly and popping off when I take them from the drive-thru window
lids that fall into the lid as opposed the folding back
you cannot do the 3 handed Canadian shuffle with this lid
and the taste is slightly different too

lets be honest, this was a marketing thing to STAY current with Micky D's

Driving to work 4am this morning. Ordered a large coffee 1 cream. Driving on the 401 Highway drinking my coffee. As I'm putting it back into the cup holder the whole "new" horrible lid came off and I wore my hot coffee. I work with a bunch of police officers and we all drink Tim's coffee and we all dislike the new lids. They don't seem to stay on the cup tightly and the hole is too small. My major complaint though is that I half my coffee landed on my lap this morning!