Menu
Write a review
File a complaint
Tim Hortons

Tim Hortons review: horrible service and horrible drinks.

W
Author of the review
12:26 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I stopped at the Tim Hortons near the Kelowna airport on my way home. I went into the store and I literally stood there for 10 minutes while the 2 girls behind the counter were busy with a car in the drive through. They did not say Hi, did not say we will be with you in a minute, nothing. They just acted like I wasnt there so I stood there patiently, but 10 min no lie, is seriously a little ridiculous. So finally they are done with the car in the drive through, they come over and I order a chocolate creamy chill, and a ice coffee. The chocolate creamy chill was a sloppy mess, I dont even think it was chocolate, I think it was an ice capp. It had a small, weird like ball of whip cream on top and that was it. No chocolate drizzle like it usually has, and it didnt taste like a chocolate chill. The ice coffee was hot. They put a tiny bit of ice but it melted in under a minute and it was warm. I stood there for 10 min for something that was not what I ordered and that ended up in the garbage.

0 comments
Add a comment

More Tim Hortons reviews & complaints

Tim Hortons - Treatment of employees 61
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tim Hortons - Roll up the rim 53
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tim Hortons - Unfair labour practices 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tim Hortons - Rims already rolled up 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Tim Hortons reviews and complaints
  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 9 9 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 4 4 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    38%
    Confidence score
    Head Office
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 11, 2026
  7. View all Tim Hortons contacts