Tim Hortons review: completing an order correct

I use to think the workers weren't taught enough about the products. Until I myself worked at Tim Hortons. Now when I visit this location and they charge me for an ice Cap supreme and give me a regular ice cap I know it's the workers being dumb and I've officially lost patience with it . And I'm not the only one. Please send someone to teach Minto Tim Hortons what an Ice Cap Supreme is and how to make one