The complaint has been investigated and
resolved to the customer's satisfactionResolved Tim Hortons — complaint
resolved to the customer's satisfaction
I use to really like Tim Hortons but i have to say that in the past few years they have gone down hill. It doesn't matter which location i have gone to they seem to always make miststakes with the drinks or food! on this particular day my parents stopped in one to pick up some lunch for all of us. When they got to my house they gave my son the broccoli soup that he loves so much. As he was eating it he spit out something...(he's 6 yrs old) and when i asked him what happened he said he had something in his mouth. It was a piece of sharp PLASTIC! i couldn't believe it! he could've swallowed it! I'm so greatful that he didn't. I am not going to be eating anything from them again.
I'm going to go and complain to the manager and the head office.
As for the coffee...they messed it up as well...ALWAYS! I don't understand how they can mess up making coffee every other time that we go. I think i'm going to start going to Starbucks!