Tim Hortons

I used to get 10 points for every coffee and redeem it at 70 points for a free coffee. ( 1 free after every 7)

Now as of Feb 21st 2023 I get 24 points on an extra large coffee and need 400 points now and have to buy 16 coffees. ( 1 free after every 16)

So the rewards program now sucks and it takes twice as much money to get the reward I used to get after 7 coffee's, its now 16 coffees.

So they have now convinced me to go to MacDonald's now as they have a great program, and their coffee is good too. I liked Tim's, and buy everyday, but now they have taken away 1/2 of our rewards now and also increased the price of coffee a few months ago.

I wish they had told us they were changing the program and I would have redeemed my rewards before they changed it.

-Vey sad customer

I was working for Tim Hortons and I was doing a very good job at what I was doing on Tuesday Feb 21 they let me go for no reason at alI know that I was taking people shift and they were even adding shift on my days off. Also they have changed management in the store 4677 and the new manager and assistant manger didn’t like me at all I want to fight this

I have been a Tim Horton royal customer for many years. Today, I used the mobile order through the Tim Horton Apps to redeem my points (Feb 20, 2023 @4:05pm). And I got the confirmation order pick up number and also the receipt below. When I got there to get my food, the staff told me they didnt get the order yet. (It was 4:12pm), I asked her to double check again and she was very unpatient and kept saying "there is no oder". I showed to her my order number and pick up adress through my adress. She just totally ignored me and turned around. I asked her "what should I do? I just go home without food?, It was not my fault and you supposed to give me the food which I have already paid for it!". She just stared at me and she acted like she had no feelings for the other people. She just let me go home without anything. Her attitude made me very uncomfortable. I am also very disappointed with the Tim horton management team, how did they train the customer servants who have unprofessional behavior to serve the people. Please see the attachment vedio and

I would like you as "TIM HORTON TEAM"can give an importance to this case. Thank you very much. I am appreciated for your time and I am looking forward to your reply. Thank you.

Just wondering why one large coffee cost $2.17 in Canada but when you buy 2 large coffee it costs $4.68? When you do the math on this, this does not add up... So basically what you are telling customers is to buy one coffee at a time to hold up the line? is that good business? In all honesty, from now on I will just purchase one coffee at a time because I refuse to pay higher taxes or whatever the cause is for this increase... You can rest assure I will be letting other customers know this...

I have concerns about how management is treating a person with Disabilities. He was told don't use your disability as a excuse.The owners have expectations that are beyond his capabilities.(He has limitations)

Also 1 person to off load the truck twice a week. Owners and management do not assist with anything to help the workers (they used too).

Angela left because she was expected to do the truck by herself.

Morgen left because their disrespect.

I left because of the disrespect to their employees.

Shaireen Miller [protected]

On December 26,2022 I went to Tim Hortons located at 2874 Eglinton Ave. E. Toronto Ontario. I had placed my order received it and sat at a table with 3 other friends

This elderly lady Started verbally abusing my guests as well as myself. After about 5 mins I had requested staff remove this lady. All staff did was watch. This went on for about 45 mins. I lost count how many times I had asked the staff to call police. They never did. I called Head office on the 27th and keep getting told someone will call me back (today is Feb 14 and I have only received 1 call from store manager informing me if I continue complaining I will have police called on me.

I go to the tim hortons store every day at the shearwater shop in eastern passage, nova scotia. Every time I go through the drive thru, I am told that the rewards scanner is not working. This has happened every day for over 2 weeks now. I used to get a free beverage after 7 stops there and now I am getting nothing. I think somebody at head office should contact them and tell them to get their scanner working and I think I should have some kind of reimbursement for the points I have been losing.

This happened twice at 2 different TH's about 3 months apart. Location-Bayside Drive at Causeway intersection Entered correct pin three times. Got locked out from any further transactions anywhere. It happened again tonight at TH on McAllister Dr. I entered correct pin three times. Got locked out. Bank tells me it's a dirty pin pad. Had to reset my pin at the bank. I will have to do it again tomorrow. I would imagine it's liquids spilled on the pad preventing proper contact. It has never happened anywhere else. I hope nothing nefarious going on.

John Grant My phone# is [protected]

Email address - grant.[protected]@cfmservice.ca

My husband and I went through the drive thru on Smythe st, Fredericton around 5:15. We had asked for a minute at the speaker to look at the menu. When we were ready the guy taking our order kept rushing us after everything by saying “is that everything”. After the 3rd time my husband told the employee we would have a couple more things hoping he would stop rushing us. Unfortunately “is that everything ” happened again. My husbands coffee was made incorrectly and we were able to get that fixed at the window before leaving. We were not given a straw for the ice capp, when we asked for one we were given 3 for one iced capp. We ordered sandwiches and they were covered in mayo on the outside. Just wanted to bring this attention to management at this location. I did not get a close enough look at the employees name take, it started with Jer I believe.

Since this companies has put the drive thru on these timers the food quality has disappeared. Everyone complains that these stores doesn't matter where it is can not get your order right.Tim Hortons needs to re evaluate the issues at hand, if the locations are ONLY serving drinks you can possibly put them on timers, but to do this with food is not good. I am spending anywhere from $5.00 min an order and I can not even have a drink made right

I understand that this is a bottom kind of jobs there are, restaurants in food industry but for the taking advantage my kid for just throwing a schedule at him a few days before the working days and can't be able to change or can't have the flexibility to switch for a doctor appointment which was set 2 months prior.

So basically my kid has to live his life waiting for unpredictable schedule of anyday of the week and there's no way around it. These so call Tim's manager thinks that he's some that has big authority over the kids there. Unprofessional.