Tim Hortons
reviews and complaints

This happened twice at 2 different TH's about 3 months apart. Location-Bayside Drive at Causeway intersection Entered correct pin three times. Got locked out from any further transactions anywhere. It happened again tonight at TH on McAllister Dr. I entered correct pin three times. Got locked out. Bank tells me it's a dirty pin pad. Had to reset my pin at the bank. I will have to do it again tomorrow. I would imagine it's liquids spilled on the pad preventing proper contact. It has never happened anywhere else. I hope nothing nefarious going on.

John Grant My phone# is [protected]

Email address - grant.[protected]@cfmservice.ca

My husband and I went through the drive thru on Smythe st, Fredericton around 5:15. We had asked for a minute at the speaker to look at the menu. When we were ready the guy taking our order kept rushing us after everything by saying “is that everything”. After the 3rd time my husband told the employee we would have a couple more things hoping he would stop rushing us. Unfortunately “is that everything ” happened again. My husbands coffee was made incorrectly and we were able to get that fixed at the window before leaving. We were not given a straw for the ice capp, when we asked for one we were given 3 for one iced capp. We ordered sandwiches and they were covered in mayo on the outside. Just wanted to bring this attention to management at this location. I did not get a close enough look at the employees name take, it started with Jer I believe.

Since this companies has put the drive thru on these timers the food quality has disappeared. Everyone complains that these stores doesn't matter where it is can not get your order right.Tim Hortons needs to re evaluate the issues at hand, if the locations are ONLY serving drinks you can possibly put them on timers, but to do this with food is not good. I am spending anywhere from $5.00 min an order and I can not even have a drink made right

I understand that this is a bottom kind of jobs there are, restaurants in food industry but for the taking advantage my kid for just throwing a schedule at him a few days before the working days and can't be able to change or can't have the flexibility to switch for a doctor appointment which was set 2 months prior.

So basically my kid has to live his life waiting for unpredictable schedule of anyday of the week and there's no way around it. These so call Tim's manager thinks that he's some that has big authority over the kids there. Unprofessional.

I am pretty sure someone might have brought it to your attention already, but the 2022-23 set of Tim Hortons Upper Deck hockey cards contain regular cards that do not have the most recent statistics for the 2021-22 season. I am attaching the image of the McDavid card that shows only statistics up to the 2020-21 season where he scored 33 goals and 72 assists in 56 games. This card should have contained the 2021-22 season totals of 44 goals and 79 assists in 80 games.

To me as a collector, this makes this set of regular cards worthless. Card collectors like to look at the history as a reflection of what year the card represents. In the case of this set, it is not representative.

My hope in the future is that Tim Hortons will insist that Upper Deck produce cards with the latest statistics.

from Peter Zess, 98 Bailey Avenue, Guelph, Ontario, Canada, N1H1H4.

JANUARY 11TH/2023 11:00AM
Our Child, Ariel called Tim Horton's todday, to ask to speak to a hiring manager.
He said it was him speaking, but he was hard to understand.
After saying "Pardon?", he raised his voice, but was loud, and fast.
Then he became angry, and in an irate manner started yelling.
Ariel had to hang up!
TIM HORTON'S
9902-153 AVENUE
153 AVENUE N.W.
EDMONTON
[protected]
TRENT LACEY (GUARDIAN)
[protected]

I frequently have been getting habanero chicken bowl for lunch the first couple of times they were as posted in the picture with a lot of lettuce, rice and vegetables

Today I went to your Kyle Drive location in Chatham Ontario received my chicken bowl and it had two pieces of lettuce in it and was only half full

Just curious, whether or not, there is a spec for the amount of product to put in the bowl as the bull did not look the same as you are advertising

I received a gift card in the mail for my birthday from my daughter on Dec 30/2022. I tried to use the gift card yesterday and was told it was not activated. I provided a copy of the receipt showing gift card was paid for and was told by front counter personnel they couldn't help me. How is this going to be resolved?

Donna Gueushi

[protected]@gmail.com

I can’t understand that I am paying 4.00$ for a bacon bagel sandwich and the amount of bacon is 3 slices (which are actually 1 full slice cut into 3 pieces) is totally rediculous ! I know Tim Hortons make’s enough money to put an acceptable amount of bacon on their sandwich’s ! This has happened at multiple locations and I have fired those locations that do not want to make the customer happy ! If this does not change I will fire Tim Hortons all together because I can’t afford to keep throwing out crappy bagels …

My four cheese bagel was served with a large piece of butter wrapper enclosed

I return to the store. I asked for a manager, and a very soft-spoken woman attempted to make me another bagel. The fact that I was served a bagel with a wrapper on it is inconceivable. Is there such a little care put into the preparation of other peoples purchases?! I asked for a refund and she gave me my money back in cash. But that’s not the point. Customer service should be first and foremost and I feel that more should have been done to bring my llevel of satisfaction back. Towards Tim Hortons.