Tim Hortons

To whom it may concern,

I have been a daily customer at Tim Hortons (2687 Kipling ave. Etobicoke, ON) for over 5 years now, as it is directly across my work place. I bring 4 other customers to this location every day at 12pm and we spend at least $20/day on food and beverages. The customer service has been declining and been more and more upsetting on a regular basis now that I have no choice but to write a complaint.

First of all, the same man that takes my order over the drive through gives us the order at the window, so he can not concentrate on giving us the correct items or listen to what I have to say or need as he is too busy taking the next order over his headphones.

They are also always reluctant to take separate orders from the people in my car so I am not sure what they want us to do in that case, drive around 3x until all our orders are filled? Or do they want to refuse business?

They run out of peppermint tea and raspberry lemonade very frequently and then they are unpleasant and impatient with me when we are trying to figure out what to order instead.

When we try to reload any of our Tim's cards, they give us so much trouble as if they are confused about what we are asking them to do and they do not have the time to do so.

I am not writing to you to get anyone there in trouble or fired from their jobs, rather to help improve our experience there and possibly ensure they replenish their items more frequently. I do hope there is a change soon though or we will have to go elsewhere for our daily lunch runs.

Thank you for your time,

Karla Sajenko

Yesterday I was shunned for taking to many sugar packets. Once again Tim Horton's has came through and disappointed. First of all a bit of back story. I used to frequent 1500 O'Conner drive Tim Horton's. For approximately 2yrs the managers stole an extra 60cents from me and encouraged the other workers to do so. When I questioned why other Tim Horton's didn't have this additional fee they would as rudely as possible tell me "all Tim Horton's charge different prices" so I believe them. Time passed and became very suspicious of these women and did some "investigating" and it turned out that I was right. Customer service was horrible (that's another story), at the end of the day I think Tim Horton's owes me bags and bags of sugar. I don't understand why any employee would care about how much sugar I take. I can see why people complain about this place.

Date of incident: every time I go! Never have donuts, never have timbits, run out of lunch menu items before 1pm, often don't have peppermint tea. Send out ice cold bagels with half a cup of cream cheese, burnt potato wedges. The list is endless, the latest was saturday may, 12th, 2018 took my kids for a donut at 8pm, they had zero donuts and zero timbits! No potato wedges.

Good afternoon,
I ordered a medium green tea at a drive thru today in Barrie. The tea is naturally very hot however the lid was not fitted properly. The tea spilled out of the top of the cup burning the skin between my thumb and index finger. The burn is not acute however this is not the first time the lids that Tim Horton's uses have failed. Even if pushed down and fixed properly these lids still have a tendency to leak. They have leaked in my car, onto my hand, burned my skin and stained my clothes in the past.

May I suggest using a stronger lid that seals around the cup better. The lids that are used at Starbucks and McDonalds are very good.

Sincerely
Sylvia Wilson
3622 McCormick Gate
Innisfil, ON L9S1 X2

I wanted to complain that cashier name sajani for being so rude while we're ordering and asking regarding the promotion. Your staff was having poor customer service no wonder that's why customer don't patronised the tim hortons due of having this behaviour, kindly take disiplinary action to those people like this. Branch of abu dhabi 33 near splash.

Hi, I have complaint about one of lady working at Tim Horton 275 Water St. North Cambridge, ON. Today almost at 9.00 PM I go there and ordered 2 dozen donuts in two boxes, 12 each. There was a young guy who take order and after receiving payment from my credit card he started filling those boxes. when he asked what kind of donuts I want, I said put two of each kind in both the boxes. Every thing was good up till here. That guy start putting donuts two of each kind in both boxes. That lady came there at once and take one donuts out and said its premium one and you can, t buy this with this box. I said I want these and ready to pay the difference. She said no its a store policy and you can, t do that. Her behavior was so rude and insulting as I am begging some thing and not paying for that. why she came to that guy as he was dealing with me I don, t know. what was her goal, I don, t know. After that I said I need receipt for my payment. she said you should be nice and give me the wrong receipt which doesn't belong to me and I have that for my record. I request that some one who want to inquire the case should watch the video and then inquire the matter. If Tim Horton have some policy to sell special items to some special people they should not allow other people to go inside. why they insult people who want to buy some stuff. Its disappointing.

Hello...I recently purchased a tin of coffee on Wednesday, May 9th, 2018 at the Braeside, SW Calgary location which has been my favourite spot for over 9 years...as well as other Calgary locations!
The tin I opened only today... had contained 5 small dark spiders and webbing! I have not opened it since! You hopefully understand it has remained closed!
For the possibility that this might be a bigger recall issue than we thought! I am attaching both 'barcode' and 'batch number"!
When I brewed the first pot today for Mother's Day...I was both shocked and embarrassed, to say the least!
I will be returning the tin to the place of purchase, and leave it at that!

Hoping that this incident helps you track the source!

Thank you in advance,

Sincerely,

Daniel Norman Davenport

I went to Tim Hortons in Jamestown, NY on North Main St. around 9:50 am on 5/12/18. I went through the drive through, I ordered a medium French Vanilla ice cap and a regular bagel toasted with butter and cream cheese. I pulled up to the window gave the lady a twenty. I know that my items came to $5. and change. Now this is also my fault because i was on the phone, however, she did not give me back my change nor did she give me a receipt. Me being on the phone did not realize until later in the afternoon. I called the restaurant, and whoever answered the phone was very rude to me. Asking if I had a receipt, Now if i didn't receive my change how was i to have a receipt. She did not ask for my name of number, Just straight out told me she could not help me. I have been in customer service since I was 15 years old, I do know that you at least ask you customers name an phone know, and count the drawer to see if it is off. I was always taught the customer is always right, and to treat them with respect. If i was that persons manager she defiantly would have been talked to.

Hello,

Yesterday (May 12, 2018) I placed an order at Tim Horton's at Trimble and 10th in Vancouver at around 6:10pm. The order was as follows:

1) 3 timbits
2) Two medium iced coffee with single cream and one with 2 sugars and the other with no sugar.

At first the barista gave me two iced coffees with no cream and one with 2 sugars and the other with 1 sugar. She then gave me a cream pod to put into the one with 2 sugars and then remade the one that needed to be without sugar. Please check the photograph below. It has so much cream and when I held the two iced coffees together and asked does it look like they both have the same amount of cream she said, yes and then rolled her eyes and walked away.

We're all human and can make mistakes, my issue is not with the mistake. My complaint is how she kept being unprofessional and sarcastic when it was her who got the order wrong twice. It seemed like she was giving me something for free and I was being a nuisance.

Around 6pm on Saturday 12th 2018 I went through the drive thru at 525 welland Ave st. catharines to purchase a cream of leak soup combo. I continued on and ate it after. Half way through eating my soup I chomped down on a broken price of rock of some sort. It chipped a tooth and cut my gum. I immediately spit it out and inspected it and found out it was a rock. I called and complained to the store and asked to speak to someone and I got a supervisor who said she would speak to the manager and she was willing to give me a free soup? She took my name and not my number. I'm very angry that this has happened to me and great full I did not feed my children this who always eat what I eat. If the Manger of the store or nobody takes me seriously I will have to contact for legal advice as it was Un believable that the supervisor didon't know what to do. I have kept the rock and the rest of the soup and the bag. I was hoping someone from head office could contact me on this matter. My name is Cyndee Brazier and my number is [protected]

I've had to experience some the most rude, ignorant behaviour from an employee at the tim hortons location here in bay roberts located on lt. Stick drive just off the conception bay highway - it's actually attached to the shell gas station at 11:30 am
Saturday may 12th, 2018

At the drive thru I ordered my kids a strawberry smoothie and asked for yogurt and she asked if I wanted extra yogurt I sad no just a smoothie with yogurt... She then started to literally lecture me over the intercom about the difference in smoothies and how to order — I actually stopped her and said ok I just want a smoothie with yogurt and i'd like finish my order — she kept on lecturing me!

- when she finished her lecture — I said ok I would like 2 four cheese bagels one with cream cheese the other butter and before I could say anything else she cut me off and rudely said toasted?
I said yes - but I said to myself ok fine —
Then she proceeded to again lecture me that when ordering I have to specify toasted or not and she literally went on a rant about properly ordering and how orders go wrong especially when people don't specify! — so I got abrupt and said — look just stop and can I finish my order and I said it rudely -
If that wasnt enough — she says i'm cancelling your order for swearing at me!
Huh!
For one thing I did not swear at her!
Actually I was doing my best not to cause I knew it wouldn't help plus my children were in the truck with me!
I did not swear at her!

So fine drove up to the window and I asked the girl at the window if she was the girl who I was speaking with — she said no I just came from the back — ok another girl came up handed me the drinks I asked her for the girls name -/ and she says oh I just came from the back — I asked the guy who handed me my bagels and he said the same!

Seriously!
So no one was out in front - obviously trying to cover for that rude girl — so I said i'm not leaving this window without her name then one lady finally said her name was valerie I said ok and left!

But i'm sooooo over this location and I know i've had 2 other occasions of really bad service - once in store when an employee (an older lady with glasses) yelled and insulted my kids who were 11 and 12 at the time in front on me and my kids good kids!

I've heard others speak about this one location and it's surprising to me that one spot — this one spot here in our little town can be so awful!
And it's not getting better!

But i'm done with this location and the from my handful of visits to this location i've had 3 awful experiences which includes today - but like I said i'm done but I do expect tim hortons to do something about this location it's disgusting

I always order my steeped tea with 1 and a half milk. Alot of the times they give me coffee. Tonight I wanted to try out the new location on 97th ST and 137th Ave in Edmonton. I asked the cashier to put more milk in cause it didn't look right when she brought it back it still didn't look right. I smelled it at that point and noticed it was coffee. I said this is wrong I ordered steeped tea. She brought it back. Still wasn't right. Seemed like not enough milk but at this point I was annoyed. The cashier wasn't very pleasant. So I just took it as it was tea after All.

I ordered soup and was surprised there was no bread in the bag but it was FILLED with crackers. When I asked why no bread, she said they hadn't baked it yet! It was lunch time, 11:30 a.m. on a weekday. And she didn't mention it to me when I ordered or received my soup. So you just don't give the customer their whole order? That's not okay. I paid for it.

Also, I ordered an iced tea with extra ice, but there was hardly any ice and it was warm! So I asked for an extra glass of ice.

AND the last time I went to Tim Horton's the same drive thru worker said she hates the customers AS I WAS EXITING the drive thru with my food! All I asked her was what kind of soups they had and the price of a large iced tea. I guess that makes me a bad customer?

She should be fired.

1060 finch avenue west north york Ontario m3j 2e2 at this location I buy my tea and my breakfast everyday between 6 am to 6:15 am. Since last week the lady that takes order from the microphone she forgot to add sugar few times last week and I asked her is there sugar inside she said no I said I ordered with half milk 2 sugar and she said that to me next time order properly sir ... and made a new one and I took my order and today may 10 2018 around same time between 6:00 am to 6:20 check the camera if you guys have acces I have black truck ford they did my order wrong and I told her to add sugar she gave me attitude and said samething next time order properly sir... and I said I ordered it right at first you guys forgot to add it and I said you know what I been coming here everyday almost everyday you guys don't even say good morning you guys don't even smile plus giving me a attitude with your mistake I got mad and left this is not the way to run a employee at work Tim Horton

My grandma and I always love going to Tim Horton on a hot summer day or after school to get a frozen hot chocolate. We always loved the chocolate whipped cream. When you got rid of it we didn't really think the drink was as good as it was with chocolate whipped cream and didn't get the drink as much. We would like you to bring back the chocolate whipped cream even if it'll be a slight upcharge to put it on a drink, we are okay with that.

The residents who are West facing in One Bedford (Corner of Bloor and Bedford Rd, Toronto) are continually woken at early hours to a Tim Horton's delivery truck running on high idle / or with the coolant system running. The truck often arrives before 6 am and does not leave until 9 am. The noise is unacceptable. We addressed this months ago and the truck was silent for several months. For some reason the noise and duration of delivery are once again a problem. Please address. Thank you.

Upon receiving my order, the staff at the window was unfriendly upon informing them we do not speak french. After I got my latte, I arrive at work to taste water in it; absolutely disgusting. I call them, and request to speak to the manager to voice my concern and make them aware of what's happened as I am a regular customer there. She answers the phone, once I advise her what has happened she starts to argue with me, and becomes very rude telling me a latte has milk not water and there is no way. I offered to take it back, and she taste it then, and she continued to argue with me. Very unprofessional, and is not in the place to be a manager if that is how she handles with customers. I said are you a manager? I am just letting you know, and telling you as a customer. She yelled back at me she was, and she made the coffee. Never in my life, have I received such service, nor have I heard of anyone else I know receiving such.

So i went to tim hortons on glenlyon prkwy and marine drive in burnaby bc and i saw no line up and i said to myself yes! no lineup.
As when i went to order my coffee the represitive told me to wait 10-15 mins as the coffee was still brewing..i was like wow why cant u guys make like 30 mins before! Isnt this 24hrs...
U guys need more experienced workers at this locations

Yesterday evening went to have a coffee with Tim hortons al Naeem mall Ras Al Khaimah branch. I ordered the cafe late and received cappacino and try to asked the counter staff and he is explaining such a rudely way this is cafe late only not cappacino if you want have otherwise don't waste our time.I am totally disappointed the way he replied and this brand is one of my favorite place and this kind attitude person in the store the image of store and brand will get spoil.

I came to my office early this morning to find that my breakfast combo is missing the hash brown inside. I was patiently waiting at the store for my order and I was in no rush even if it took time for order to made properly, I was completely okay with. I understand that Tim Horton's attempts to promote high quality service at a fast-pace to maintain its customer base, however why are the employees rushing. Please advise that I do not require a refund or anything, but I want to ensure this is being addressed appropriately so a similar incident does not occur in the future.