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Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
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1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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E
10:40 am EDT

Tim Hortons breakfast sandwich

I ordered a grilled breakfast sandwich with sausage, cheddar and egg. I drive all the way home (about an hour away, I was getting it on the road and didn't get around to eating it for a while) and realize it's not grilled and doesn't have sausage on it (I don't order the bacon because I think it tastes rubbery). My bagel is barely even toasted. I'm extremely disappointed because I can't even eat this and I paid for it.

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9:13 am EDT
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Tim Hortons coupons

I gave the girl my BOGO free breakfast sandwich coupon at the window, and then gave me my receipt which read $4. I asked why she didn't use the coupon and she claimed she can only use coupon if we mention we have one while ordering. Very rude and disrespectful. I think she is new because I haven't seen her there before. I come frequently and am very angry on how this teenage girl reacted to my question about why she didn't use a coupon. She (reluctantly) gave me my coupon back and said sorry should've told us you had it at the speaker. She needs to be fired or reprimanded.

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11:36 pm EDT
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Tim Hortons not paying proper attention to my working hours

Hello Sir/Mam

My name is Amanjot Kaur Guru and I hail from Montreal. I started working in Tim Hortons(De Leglise) from last month and When I submitted the resume, I have clearly mentioned that I know English only and as I am a student I can work only 20 hours a week. Then the manager itself said fine. You work in Sandwich station and in the first week there will br training of 9 hours 3 days a week and I go with it. When he used to call me, I was there at proper time infact 5 minutes before the time. As the days passed, starting 2 days was fine and during the third day supervisor told me to that the store is not busy and you do with the cleaning part and I agree for that and believe me it happened the days upto now. I agree to all his sayings and every week he just give me 8-9 hours saying that from the next week you will be getting proper hours. My next week scheduled is also changed and I havn't received any hours and today as I was not well I told supervisor that I cannot work kindly allow me to go. She said You don't know french you can't work anymore. Drop your uniform here. Today also I havn't said anything and I will talk to the manager tomorrow morning. And today I was very disappointed and was questioning myself that why they havn't told me this thing before. In spite of having my project and assignments I still worked with proper attention and I have worked for 16 hours and have also not got my proper payment.Kindly look to my matter.

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5:43 pm EDT

Tim Hortons service

While going though my local Tim hortons in batavia ny on main st on July 8, 2017, I experienced the rudest behavior of a manager there. While in the drive thru I ordered 4 large strawberry iced drinks and a 40 box of Tim bits mixed, while the customer service rep keep asking me to repeat what I already said. I drove up to the window and the woman came to the window with frozen drinks, when I explained that was not what I ordered she persisted to argue with me, I looked at her name tag and it said manager. Seeing how she was so rude I told her she could keep everything and went to another Tim hortons were they were very nice and did not have to repeat my order or have a manager with a addidude

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5:28 am EDT

Tim Hortons employee service and sandwich

Your employees gave me a sandwhich i bought with my last 6$ i ordered a chicken ceaser salad they gave me a chick3n sandwhich. My wife briught it back to the front they said theyd fix it half hour goes hy i go to the front ask for manager and she is extremely rude tells me no they wont replace it andd slides the dish back toward me as i go to pick it up it falls onto thegroumd and once again they refused to make anothe free of charge i havent been to a tim hortons since. My wife was very hungry just got off of work and this is how we were treated not to mention $6 down the drain i would like this fixed asap please if you appreciate my business as a customer at all. They had my wife so upset she was crying and in turn was angry with me assuming it was my fault all thanks to your employees i woul like a refundor couponsfor free items if possible. Sent via email . I have never been so disrespected in my life

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9:26 pm EDT

Tim Hortons donuts display

I went to our local branch in Waterloo at 55 Northfield Dr E, Waterloo, ON N2K 3T6. I went along with my nephew to buy a half dozen donuts. I paid the money using my credit card around 9:00 PM ( few minutes before or after, not sure exactly when). When We tried to pick our 6 donuts, to my surprise I found a fly inside the cabinet where donust are displayed and it was flying from a donut to another. It was, the least I could say, discusting that I asked to cancel my order and the lady gave me chash back.
Attached is a pic of the fly for your reference.

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6:54 am EDT

Tim Hortons coffee and muffin charge me too much

female customer service employee charge me way to much for coffee and muffin by about $2. I found her to be extremely incomptemt, extremely poor customer service and I am a visible minority, I want this reviewed and her fired. employee at Tim Horton's do not like visible minorities coming to their stores because the general public do not like us very much and action should be taken against this. I would like a public inquiry, financial compensation, an apology and justice from Tim Horton's and other fast food restaurants across Canada and USA on its customer service policy and how it treats visible minorities.

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Update by christobel
Jul 07, 2017 7:02 am EDT

I want a public inquiry, an apology, financial compensation and justice served as soon as possible.

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2:43 am EDT

Tim Hortons the crunchy chicken wrap

Hello I odered a crunchy chicken wrap from tim horton's in north york ontario on sheppard and just west of bathurst where I always go and boy that wrap was so good but I was saying to myself this wrap either tastes a little hot or spicy but I ate it all. But when I got home 2 hours later I was feeling so sick like my stomach was so upset. So the next day I went to another tim horton's here in woodbridge, ontario where I live and I asked them what exactly is in the tim horton[s crunchy wrap and they said you get lettuse tomatoes mayonase or ranch dressing and or anything you want to put in it and I also added bacon and I asked them if the bacon they use if it is spicy and they said no it is regular bacon but the chicken in the wrap you can get it regular or spicy chicken. Then they admitted to me that maybe they gave me the spicy crunchy chicken wrap instead of the regular crunchy chicken wrap that is why for a day and a half I was in lots of pain in my stomach and I can't eat spicy or hot food because it affects me in big ways giving a very bad stomach ache. So what I want to know from you guys at tim horton's is that if I go there today which I will is that if I can order another crunchy chicken wrap that is the regular one not the spicy chicken wrap and get it for free for their mistake and suffering I went through. That is all I am asking for. Thank you tim horton's and congratulations on all the good food you're serving today compared to before you only sold donuts. Keep up the excellent work!

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2:38 pm EDT
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Tim Hortons cheese bagel toasted with butter and herb and garlic cream cheese

Today at approximately 13:30 my son and I ordered some lunch at the Dunlop and 400 store.
I finished my bagel and my son with ADHD saw a dead fly in his bagel and completely lost it with screaming and crying. It took me 1/2 an hour to calm him down. Not to mention he threw up in the vehicle. I do have a close up picture if for some reason you don't believe me.

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Update by TJ 74302
Jul 06, 2017 2:45 pm EDT

Still no reply.

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8:07 am EDT

Tim Hortons free coffee after purchasing 9!!

I recently participated in purchasing 9 coffees where you receive the 10th one free! I am a faithful customer at the Tim Horton's Chili Avenue location in Gates, NY and was told by another Tim Horton's representative at a different location that it would be honored after the June 30th date. Well 6 days later, I went to the Chili Location and they did not honor and said there was a deadline. I was so mad I handed the card with the free coffee notice and said just rip the card up! I go there just about every morning. Very dissapointed! Not sure what your response would be but I had to send this message. Thank you for any comments and help! Free coffee coupon? I can be contacted either by cell at [protected] or email at [protected]@frontiernet.net. Thanks again. Barb Snaith

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6:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tim Hortons customer service

Complaint for location:180 Rue de Saint Jovite, Mont-Tremblant, QC J8E 2Z9
July 2, 2017 7:20pm

We came to visit the above location as tourist from Ontario but we are very upset and shocked to find the rude and disrespecting behaviour from one of the employee of the Tim Hortons. They did'nt took the correct order and when asked to rectify it the man just showed us rude behaviour. He just throwed away the coffee cups in attitude and just denied to give single extra cup too. He did not give us roll up cup for our 3 coffee order. The person was seems to be around 45-50years old. This is quite disappointing as we expect their co-operation as a tourist. My phone Number is [protected].
I hope you can act upon it.
Thank you

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12:08 am EDT

Tim Hortons no breaks for employees

Something is going to have to be done about staff on duty. All employees should by right have a break after 2 hours but to have no lunch/dinner after working a 9-hour shift with NO breaks and NO lunch or dinner is not acceptable. That is totally disgusting. Employees are going to have to be treated better in order to keep them. By law, an employee needs a break during their shift. Management is not doing a very good job in ensuring this happens. It is no wonder why Timmies cannot maintain a happy staff. A happy employee promotes happy customers. An employee should NOT be on their feet for 9 hours straight. Something needs to change.

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7:19 pm EDT

Tim Hortons employee

Went to crosbys, tim hortons on wherle dr. Cheektowaga, ny. Placed an order for a coffee at 7:45pm 07-01-17 was given the incorrect coffee 2 times and the employee said "quit [censor]n with me"I said excuse me he then said get the"[censor] out of my drive through". I was in complete shock I go to tim hortons 5times a day and I never had someone speak to me in such a disrespectful way. All I asked for was a medium coffee. When I asked him who he was speakn to he said me. Im just shocked I wanted to call the police, i've never had this happen. My number is [protected] please feel free to call

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2:17 pm EDT

Tim Hortons acting manager extremely rude behaviour

I went to Tim Hortons and ordered my usual then before it was made I changed my order to an extra large cappuccino. I was then berated with unreasonable comments. I have a Brain Injury and sometimes I'm a bit slower, I have an invisible injury but after that everyone knows. I do not have a car so I am forced to go to that Tim Horton's. I really hope that something is done and that this won't be for nothing.

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Update by Grant Jibb
Jul 01, 2017 1:30 pm EDT

I went in as usual to get my free coffee and I asked for a large latte. I quickly changed my mind and asked for a Extra Large Cappuccino and I received a boat load of attitude and a medium coffee. Just wanted to make you aware of this, thank you,

Grant Jibb
gljibb@gmail.com

196 Cedar Location
Sudbury, Ontario, Canada
[protected]

Update by Grant Jibb
Jul 01, 2017 2:03 pm EDT

I brought my roll up win for a free coffee and asked for a Large then changed to an Xtra large within seconds . I then received a lot of attitude then received a medium coffee, then instead of an Extra Large of cappuccino like I ordered. Me and others have stopped going to that Tim's on196 Cedar.. It is very inconvenient for me since I do not have a car and live 3 or 4 blocks away, I work with a lot of people with various disabilities and they refuse to go there now. It is also the dirtiest Tim Horton's I have ever seen.

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11:18 am EDT
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Tim Hortons poor service, even worse out of what was ordered n screwed up the order twice at tim hortons in essex ontario

Verry poorly staffed. Worst tim hortons experience ever. Ordered. Charged for what i ordered, then they said they wer only goin to charge me for the coffee. After i had paid for everything already. Then when i said they charged me for more then the coffee the clerk asked to see how much i got back so she could figure out her mistake. Seriously. So confusing. Verry poorly run. 😝😠☹

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12:04 pm EDT

Tim Hortons ice coffee and veggie sandwich

I always buy this two thins from Tim Hortons in Charlottetown
625 N River Rd
Charlottetown PE C1E 1J8
Canada
Out of 10 times 6 times they make my order wrong on driveway and I do not have time to come back again as generally visit during my breaks. I always say no ice and 3 extra sugar beverage bas they enter in system but when I get th order it is always in correct. I am really frustrated and would never goto this store ever again. They are always in rush to complete the order and does not care about what they serve. I really want my money back for whatever I have purchased incorrectly. I am really going to file a complain regarding this store. Hope you would understand my situation and do the needful.
Regards,
Kuldeep
[protected]@gmail.com

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9:12 am EDT

Tim Hortons roll up the rim

Hello. My name is Krista and I had recently won a 200 dollar tims card from the roll up the rim. This past year I found out I was pregnant became homeless and now didn't have a place to mail from or finds really at all. I haven't taken in my pin to Tim Hortons Canada . I would love honestly if you could redeem it for me and I could possibly have the prize I won.

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3:26 pm EDT

Tim Hortons did not get what I wanted

27 June 2017 at around 630 pm I went to my local Timmies to buy dinner and a drink I was supper hot from working in the sun for 3 hrs and i started my order i asked for a large Ice lemonade and then asked for a large Ice water to with it and I was about to order my food but then I was yelled at from across the store WE DON"T GIVE ICE WATER! I was shocked and I looked at the girl taking my order and she was shocked. I then said if I can't have my ice water then i will cancel my order and go somewhere else. So I did I went to a local McDonald's and got exactly what i asked for. I did try and speak to the manager and owner in the end i was lied to and given the wrong number to the owner and then I was told that for them to give water it would be a health code violation. So please don't drink there stuff made with water it must be bad.

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3:06 pm EDT

Tim Hortons timmy's not thinking on it's feet.

Hi
I am a Proud born and bread Canadian!
I am also very Proud to represent Timmy's and to announce that we are the greatest.
But you guys have missed a big opportunity.
As this is Canada's 150th Birthday this would have been a good time to shine BIG.
Instead of rolling up the rim and seeing Happy Birthday Canada 150th, it would of been such a nice gesture to have at least won a donut or coffee and not go away with nothing.
Thank you for your attention.

Cheryl J Bowes
111-45 Holland Avenue
Ottawa, Ontario K1Y 4S3
[protected]@gmail.com
[protected]

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9:49 am EDT
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Tim Hortons product, service, general experience

Good morning. I honestly wasnt going to send a message like this but it has gotten so out of hand I feel I need to now. I live in Wyoming Mi and I was going to the TH on the corner of 28th and Burlingame from day 1, since it opened replacing Boston Market. The place was fabulous! i held all my church meetings there inside 2-3 times a week, and I picked up multiple coffees 4-5 days a week in the morning thru the drive thru for myself and co workers. In fact i was there so much they almost always knew my order whether i came in or drive thru...But i would say since the beginning of 2017 or so, it has severely declined. they consistently get drive thru orders wrong, run out of proper lids and carriers, and get offended when you ask how your going to drive with 4 coffees and no carriers. I have stopped going there anymore about 2-3 months ago because I got sick one day after drinking some of the coffee i recieved, and continued to be nauseous all day.. when I opened it I saw what I assume was curdled cream or some junk from not cleaning properly (I attached 3 pics of my coffee). In addition, another reason i have stopped going, i regularly took my daughter there for ice cream that we pick up thru the drive thru...I was handed what i ordered...over filled and some improper small tops jammed on the ice creams, and the outside of the containers covered in dripped product, it was all over the side of my car and on the seats. When i asked the guy at the window to clean them up for me he handed me a 6 INCH stack of napkins and told me that was the best he could do ( I have attached pics of the ice cream and napkins also. I will not be returning to that tim hortons, and possibly the other tim hortons, because the new one on 44th and clyde park that I go to on my way to work consistently get my order wrong at least once out of the 3-4 times Im there each week, and its hit or miss on customer service, with a rare good attitude or thank you. I will be posting this message and the pics to the Tim Hortons facebook page also. I hope to hear your thoughts on this soon...thank you.

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Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

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