The complaint has been investigated and
resolved to the customer's satisfactionResolved Thomasville — furniture quality and service
resolved to the customer's satisfaction
If you value your time and money, DO NOT order anything from Thomasville. GO TO POTTERY BARN. THEIR MERCHANDISE IS EXCELLENT, STANDS UP WELL FOR YEARS, IS MADE IN THE USA MOST OF THE TIME AND IS LESS PRICEY THAN THOMASVILLE. My husband and I ordered $12, 000 of furniture from Thomasville, and boy, at the time, we got treated very nicely, something that quickly changed when we encountered several problems with their merchandise. We ordered a bedroom set, couch and matching chair and a dinette collection as well as coffee and side tables. Once the couch and chair arrived, we started to notice the cushioned becoming depressed and the upholstery was staining from natural body oil from hands and arms. The same thing happened to the matching chair. It doesn't end there: the dinette table was scratching easily simply by sliding a placemat across it! The matching dinette chairs (6) did not have the same color upholstery! We had to wait another 6-8 weeks for them to rectify the couch and chair situation and when they did, the sofa came with nail heads that were never originally ordered (with the manager of the store blaming us for not paying proper attention to the new work order that we signed) and the chair seat cushion was the wrong color. I was informed that they could take off the nail heads and return the couch to me.Well, sick and tired of waiting and fighting with them for proper furniture, I asked for my money back for the couch and chair and that is when the horrible attitudes began at all levels: the store manager, the general manager and the owner whose exact words were, "what do you expect me to do about it? Is it too much to ask that I review your order and call you back?!" Bottom line: Thomasville is franchised, therefore, you are out of luck and are at the mercy of its employees since there is no mother company to complain to.
More Thomasville Complaints & Reviews
- Thomasville Furniture - raw deal, lies!
- Thomasville Furniture - problems with thomasville furniture!
- Thomasville Furniture - shoddy quality (if any)
- Thomasville Furniture - bad everything
- Thomasville Furniture - bad customer service
- Thomasville Furniture - prejudice
- Thomasville Furnishings - terrible service - poor quality
- Thomasville - identity theft
- Thomasville - misrepresentation
- Thomasville Furniture - don't buy anything from them