Thomasville/leather sectionaldelivery and customer service

G
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Verified customer

We have had a terrible experience with Thomasville concerning the deliver of our sectional. One would expect a much better level of customer service from an organization that associates themselves and their products with the highest level of quality. Marian Gerus, the manager of the Mississauga store, was of no help in resolving our issue. In fact, she assured us that she would investigate our concerns and return our call. We never heard back from her. This Thomasville location (and perhaps others) is affiliated with Mobilia. Mobilia is responsible for Thomasville's product deliveries. The Mobilia customer service dispatch staff (Beth and Allan Vaz) were rude and apathetic; not at all interested in working with us to resolve this issue. The manager of Mobilia (for whom we left a message), never bothered to return our call. My advice - buy your furniture somewhere else! Thomasville and Mobilia don't seem to have the basics of customer service down at all.

Responses

  • Ti
    tired of Chinese junk Jun 03, 2013

    I hear you. Bought a whole house worth of furniture and the quality is more like the brick with terrible customer service. Paid for US made price for cheap CHINA quality. The company does not stand behind the quality and says the finish has gone bad due to wear and tear (after 4 months imagine). They call everyday to get their money but don't return customer service issues for weeks on end.

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