The Swiss Colony

After sending out Swiss Colony gifts last year I decided to send one to myself this year to take a look. Along with that I had to call in to place the order since the online ordering system would not work. A very aggravating experience but I got through it. This morning the order arrived 5 days ahead of the time specified although not a big deal in this case.
The bigger problem was showing my wife what I sent to our relatives. She could not stop laughing at the junk in the package. While I'm not sure how it will taste, I do know that most items are a one bite affair. Looking at the box one has to wonder who would ever put such small packages together.

The Swiss Colony has been maddening and frustrating to deal with for several years now! Orders - shipped by fedex - often never arrive or they go to someone else's address and attempts to have Swiss Colony fix the problems go unanswered and so you have to dispute the charges with your credit card. And they do not make up for your bad experiences in any way like with a courtesy shipment, coupon, or discount. They have been steadily getting worse the last few years and so I will no longer do business with them and I urge others to save yourself the aggravation and unhappiness and do the same!

Oh my god I got hooked on the chocolate truffles they were so delish only one problem I ordered twice just recently and we never got the free chocolate they offered

Very happy with everything i ordered. Beef log is always fresh. Chocolate delicious. Everything came on time or early. Seafood dips are very good. My mom ordered for years and now that my mom is no longer with us, i order. And i am hoping that my niece and nephews will continue ordering when they are older with families.

I placed an order on 10/21/2021, and i got all my items on 10/24/2021, that fast service and very dependable and liable company. I am very happy with them as i am every year. Been a customer for years, great company, and great prices and the customer service people are always kind and friendly on the phone, i highly recommend them to everyone.

I have been ordering Christmas gifts (Jumbo Cheese and Sausage combs) for about a decade from Swiss Colony. These are upper quality items, and you do get what you pay for in life, but also the non-food merchandise they offer is over priced. Customer service is good, they have a variety of food and gifts, have tried a variety of items over the years, always good to very good taste and quality. They will ship merchandise to anywhere in USA. They offer credit, but just remember it is a high interest rate.

My mom has been purchasing me a fruit cake from Swiss colony since I was 16 it is my birthday and Christmas present every year since then I'm now 62 and I cannot see myself not getting this cake every year I have never had a problem with Swiss colony the shipping is prompt and whenever I need to call them they are very helpful and accommodating this year my cake was delivered to the wrong house and I got on the phone with them instantly and they instantly refunded me and sent me another cake so you people who have a problem with Swiss colony you need to check yourself because if you call these people with a positive attitude you will get positive results thank you

I bought the 2pounds of the three cheeses.i use to buy the 3 pounds but.i have not seen that in the book this year.i was in and out the hospital last year so I don't remember if I got it then too.but,when I got the 3 pound each I think it tasted better. I usually get it every year and cut half of it on Christmas eve and the other half for new years eve.my grown-up kids thought it tasted different also.is it possible that it cures differently in the different sizes?I was alittle disappointed this year not sure I'll order it next year .and I was home when it was delivered and put it right into the fridge.thought is ask if there could be a different in the sizes.

Thank you .

Debbie Evans

I have been a loyal customer with Swiss Colony for 15 years and moved from New York in 2022 to Florida. I put my order in on December 5, 2023 in the morning to have a few deliveries go to different addresses like I do every year and now they can’t guarantee it before Christmas which makes me very very upset because nobody notified me by email that I need to put 10% down. I called today to put the order back in and gave $200 down and asked the woman that took the payment to switch me to customer service and the woman in customer service was so rude and wouldn’t let me talk. I believe this will be the last time I will be ordering with Swiss Colony because now my kids will not be getting their Christmas gift on time.

I placed an order on 10/31/2023 and then sent it out as wanted before Christmas.

I got a call from my parents stating someone 600 miles away had their box she opened it and called them. Called Swiss Colony and I got the runaround transferred three times and rude customer service said there it, nothing I can do the items are all sold out, and refund my money, Do you think they did that hell no. STAY AWAY FROM THIS COMPANY AND OTHERS THEY HAVE THEIR HANDS IN!

I ordered a gift for a relative and gave the address it was to be delivered to. They sent the gift back to my address. I tried numerous numerous times to contact them by phone to ask why it was shipped to wrong address. There was no getting hold of customer service. Now I have to sent the package to the address it was supposed to be delivered to and pay additional shipping after I already paid

I ordered 27 Favorites as a gift on the website. After placing the order and giving my debit card information up popped a Thank you for your order ######.

It said Order Summary, print receipt. The total on the receipt was $37.61. When I checked online at my card company I discovered that I had actually been charged $50.97. I called customer service to find out why and was told that the additional charge amount was for shipping. If that was the case why wasn't the shipping showing on my order summary? I order quite frequently over the internet and have done for many years. Never have I placed an order without the shipping fee showing. Since there was no shipping fee on my Swiss Colony order I assumed that shipping was free. I consider this to be a very underhanded way to do business and will warn people not to buy from them.

Order 57242977, when I placed the order I was supposed to get the free item AX1346. The order came this morning and the free item was missing. I call 800-913-0743 to see how I could get the free item, I was told I would have to place an order to get it. Why should I have to place an order and pay a shipping charge. I don't understand why the free item that was missing can't be shipped. I also called 800-913-0743 and got no where. I guess I won't order again. I just wasted 45 minutes of my time. Key #46/558 EZ #9415 1804 [protected]@verizon.net

I have had an experience with SwissColony that left me feeling frustrated and disappointed. It all started many years ago when I placed an order for Christmas goodies for my family and friends. I can't quite remember what the issue was back then, but it wasn't until I placed another order this year that it all came flooding back to me.

On December 6th, 2021, I placed an order with SwissColony for $240 and charged it to my Visa card. I was excited to receive my order in time for Christmas, but 12 days later, on the 18th, I received a letter via snail mail from SwissColony claiming that the charge to my card was declined. I was given no reason for the decline, and when I called my credit card company, they had no record of the attempted charge. My Visa was in good standing, so I was left feeling confused and frustrated.

It wasn't until I read the letter from SwissColony that it all came back to me. This was the same situation that I had experienced years ago with my previous order. The letter stated that they would continue with the order if I mailed a cashier's check for the full amount. Of course, this would have delayed the order, and it wouldn't have arrived in time for Christmas unless I paid for overnight delivery, which would have almost doubled the cost of the original order. I decided not to respond to the letter and instead ordered goodies from Amazon on the 20th, with free delivery guaranteed before Christmas.

Overall, my experience with SwissColony left me feeling disappointed and frustrated. I had hoped to receive my order in time for Christmas, but instead, I was left with a declined charge and no explanation. While I understand that mistakes happen, I was disappointed that SwissColony didn't offer any solutions or alternatives to help me receive my order in time. As a result, I will not be ordering from SwissColony again in the future.

So, I gotta say, I had a pretty rough experience with Swiss Colony. Last year, I was all excited to place an order for some holiday gifts, but then I found out just a week before Christmas that my order had been cancelled. And why, you ask? Well, apparently there was a fraud alert on my account - which I had actually placed myself - and instead of verifying my identity, they just went ahead and cancelled my order. Not cool, Swiss Colony, not cool.

So, I called them up to try and sort things out, and let me tell you, it was a whole ordeal. I had to place each order to 31 different people individually, which took over an hour on the phone. And when I offered to pay with a credit card, they straight up refused to take my payment. Like, what kind of customer service is that?

Fast forward to this year, and I'm still having issues with them. Apparently, no one is able to remove the fraud alert or check to verify my identity so that I can use their credit service. And on top of that, last year some people got their gifts for Christmas on Thanksgiving (like, what?) and others didn't get their gifts until a week or so after Christmas. Some people even got two of the same thing! It was a mess.

Honestly, I don't think I'll be using Swiss Colony again after this. I mean, I paid for everything this year, but I can't seem to get through to anyone in order to verify my identity and remove the fraud alert. It's just not worth the hassle.

I recently made an order from SwissColony for my granddaughter's Christmas present. I received a catalog in the mail that said I was pre-approved for credit, so I decided to place an order for a $40 item. The person who took my order didn't ask me any questions about payment, so I assumed my credit was good to go. They told me my purchase would be delivered on December 9th, 2021.

After a few days went by, I still hadn't received any email about my credit approval or how much I needed to pay each month. I decided to call SwissColony back to check on the status of my order. The person I spoke to said I would receive an email in a day or so, but I never got one. I didn't want my gift to be sold out, so I called back a third time.

The gentleman I spoke to was nice, but he couldn't answer my credit question. He transferred me to customer service, but they couldn't help me either. Finally, I was transferred to a woman in credit, but she hung up on me! I was so frustrated and disappointed with the service I received from SwissColony.

I would not recommend ordering from this company. They don't seem to have their act together when it comes to customer service and credit approval. I urge you to run away from this company and find a better option for your holiday shopping needs. And please, SwissColony, remove my name from all future catalogs!

I recently made a purchase from Swiss Colony and unfortunately, my experience was not a positive one. I ordered three items and was eager to receive them as soon as possible. However, when I tried to make my payment, there seemed to be some confusion. I spoke with one of their credit representatives for an hour, trying to figure out how to make my payment. Eventually, they were able to charge me right away, which I was happy about.

However, my happiness was short-lived. Yesterday, I received a call from Swiss Colony saying that my payment had been declined when they tried to ship out my items. I was confused and frustrated, as I had been told by both their representative and my bank that they had already received my payment in full.

I called Swiss Colony twice to try and sort out the issue, but it was a waste of time. I spoke with two different people who both told me that it was just an authorization hold on my card. I was not satisfied with this explanation and asked to be charged outright for the items. They assured me that they had taken my payment in full, but I couldn't help feeling like I had been lied to.

Overall, I am not happy with my experience with Swiss Colony. I feel like their employees were not honest with me and I was left feeling robbed. I would not recommend anyone to buy from them if they can't get their business straight. It's a shame, as I was really looking forward to receiving my items, but now I am left feeling disappointed and frustrated.

So, last year I decided to give Swiss Colony a try. Unfortunately, my order arrived after Christmas which put me in a bit of a pickle. However, I decided to give them another chance this year. But, once again, they managed to get me all riled up. You see, I live in a state where food that is consumed at home is exempt from sales tax. But, Swiss Colony tried to charge me sales tax on my order. And, to make matters worse, they also tried to charge me an extra $1.99 for a special shipping charge that wasn't even on the order form I sent them. I told them that what they were doing was illegal and that they needed to fix it. They agreed to take off the $1.99 charge, but refused to take off the sales tax. I was not happy about this, and I let them know it. I cancelled my order and told them that what they were doing was illegal in my state.

Now, let me tell you, they sure don't mind taking your money in a second, but when it comes to refunding it, they take their sweet time. It's been 6 weeks since they said they would send me a refund, and I still haven't received it. I'm not impressed, to say the least. I will never order from them again.

If you live in a state where food is exempt from sales tax, make sure you check your invoice to see if they illegally charged you tax. And, if they did, make sure you notify the BBB and your state attorney general. It's important to hold companies accountable for their actions.

I gotta say, I'm pretty disappointed with SwissColony. My wife ordered some stuff from them, no big deal. But then, outta nowhere, they sent a whole 'nother order that we didn't even know about! When we got it, we called 'em up to return it, but they said we couldn't return food orders. What kinda BS is that? We told 'em we didn't want it and they said we could just keep it and not worry about it. But then they went and opened up an account for us and charged us for the second order! We never said they could do that! We talked to a bunch of different people at SwissColony for like three weeks, but they wouldn't budge. We finally just gave up and paid for the stupid second order, even though we didn't want it in the first place. It's messed up, man. SwissColony used to be a good company, but now they're just a bunch of crooks. I'm telling you, don't waste your time or money with these guys. Their stuff might taste good, but their business practices are straight up garbage. We're never ordering from SwissColony again, that's for sure.

I bought a few things from SwissColony.com, but when my package arrived, I was disappointed to find that one of the items was missing. I was really looking forward to using it for my party, but it was no longer available. The customer service representative suggested that I get a replacement item, which they said would be the same price as the one I didn't receive. However, when I checked my credit card statement, I saw that they had charged me double the amount of the item I had originally ordered.

I was really upset about this, as not only did they fail to send me the item I had planned to use for my party, but they also charged me more for a replacement item that wasn't even as good as the one I had ordered. I decided to cancel my order, but they told me that they couldn't do that because the replacement item was already prepared for shipping. They said that I would have to return it if I wanted a refund.

I explained that I would be out of town and wouldn't be able to receive the item, but they still refused to refund me until I sent back the replacement item. This meant that the item would be sitting at my house for two weeks while I was away, and I was worried that it might not be there when I got back. I felt like they weren't willing to compensate me for my disappointment, and I was really frustrated that my party plans had been ruined.

Overall, I had a really bad experience with SwissColony.com, and I won't be ordering from them again. It's really disappointing when a company doesn't take responsibility for their mistakes and doesn't try to make things right for their customers. I hope that they can improve their customer service in the future, but until then, I'll be taking my business elsewhere.

So, I recently ordered some gifts from SwissColony.com and I have to say, I'm a bit disappointed with the shipping process. I placed my order on December 3rd and the label was printed on December 8th. However, as of December 13th, Fed-Ex has not even received the product yet to ship. That's a total of 10 days in limbo.

I tried calling customer service, but couldn't get through. Based on other reviews, I'm not sure if that would have helped anyway. When I checked the automated phone system, it said the items were shipped on December 5th. But according to the Fed-Ex tracking, they haven't even received the product yet.

I did receive an email from customer service saying the items were shipped on December 5th and to expect up to 10 days for delivery. However, with conflicting information and the products sitting in limbo for so long, it's worrisome for the customer.

I think SwissColony.com could improve their communication by sending out emails to customers saying to expect delays after the label is created. It would be better than outright lying about the shipping process.

Despite the shipping issues, I have to say that the products themselves are great. I ordered gifts for two different addresses and they were both well-received. The quality of the products is top-notch and the packaging is beautiful.

Overall, I would recommend SwissColony.com for their products, but be aware that the shipping process may not be the smoothest.

This company, SwissColony, has a policy that lets you "buy now and pay later." But let me tell you, they have no control over this scheme. I got a cake in the mail that I didn't order or want, and it turns out someone else took advantage of the buy now pay later option. Seven months later, I got a bill for the order. When I called customer service, they told me that someone else had ordered the cake, but they wouldn't tell me anything else or remove me as the person who owed them money. Instead, they sent me to Loss Prevention, and I talked to a woman named Tracy who clearly has never done any fraud investigation in her life. Even though she immediately put the account in fraud status, this company is now making me go through a dispute to prove that I never ordered the cake. They have the account number and can look up who set up the account (not me) and applied for their credit (which requires a social security number), but they refuse to do so. They even admitted that the cake that was supposed to be sent to me was never delivered, but they still want money for it? What a joke. Do yourself a favor and order from a company that actually has values. This company clearly doesn't.

Me and my family have been using Swiss Colony for over 35 years now. We always send out gifts and order for our family during Christmas time. My children and I have always enjoyed the products from Swiss Colony. I placed an order with them about a month ago, but unfortunately, one of the items I wanted was sold out. The company contacted me and asked me to choose another item to replace it with, which I did. However, when I received my order, the replacement item was missing. I tried calling their customer service, but the lines were always busy, so I ended up sending multiple emails to explain what happened.

After three weeks of emailing, I finally received a response asking me what I would like to replace the missing item with. I assumed that they would send it to me since it was their mistake, but I was wrong. The last email I received from them told me to place a new order and pay for shipping again. I was shocked! Why should I pay for shipping again when it was their mistake? I replied to their email, but I was totally ignored. It's really disappointing to see such a horrible business practice from a company that I have been loyal to for so long.

As a result, I have decided to take my family's business to Hickory Farms. I'm really disappointed that Swiss Colony has lost a lifelong customer.

On March 28, 2023 I placed two orders for your Easter Petits Fours (Order #[protected] & Order #[protected]). You had advertised that if you ordered by March 28th, it would be delivered by Easter. On 3/29 the first order was sent from Monroe, WI to FedEx Smart Post (FedEx tells me it is now called FedEx Ground Economy) in New Berlin, WI. From there it was sent to Henderson, CO where it stayed for several days and then to Aurora, CO where it is now. I have received a notice that it will be delivered on Mon., April 10th, the day after Easter. The second order left Monroe, WI on 3/29 and sent to FedEx in New Berlin, WI. From there it went to Hutchins, TX where it stayed for several days. It is currently in Dallas, TX. The order was to be delivered to friends in Fairview, TX, a suburb of Dallas. However, I just got a notice from FedEx that it won't be delivered until Wed., April 19th, 10 days after Easter. If it's in Dallas now, why can't it be delivered today or tomorrow? That makes no sense. I have been a good customer of Swiss Colony. But, after this horrible experience, I don't think I'll be ordering from you in the future. Penny Andersen, El Paso, Tx.