Creation Watches Customer Care Service


Creation Watches

Box 30, Macpherson Road Post Office
New York
Singapore - 913401

Customer Support Phone Numbers

+1 347 380 6876(United States) 1 0
+44 203 286 0775(United Kingdom) 1 0
+61 280 036 944(Australia) 1 0
+64 98 892 183(New Zealand) 1 0
+32 36 987 530(Denmark) 1 0
+358 923 160 805(Finland) 1 0
+33 970 467 824(France) 1 0
+852 81 924 960(Hong Kong) 1 0
+91 808 709 0458(India) 2 1
+353 14 433 640(Ireland) 1 0
+81 505 806 5384(Japan) 1 0
+31 208 946 367(Netherlands) 1 0
+65 68 168 400(Singapore) 1 0
+27 218 136 302(South Africa) 1 0
+46 855 925 740(Sweden) 1 0
+41 445 864 024(Switzerland) 1 0

Creation Watches Complaints & Reviews

[Resolved] Creation Watches / seiko watch - lost/stolen? - no tracking data no response

Apr 22, 2019

Hi, I have ordered a watch from creation watches with Order No: 10383178 on Feb 19th 2019. The watch reached me on March 14th with a ridiculous customs duty imposed (80% of the watch cost), hence i refused the delivery of the watch and immediately informed creation watches that i am...

[Resolved] Creation Watches / no refund/ no watch/lack of response

Jan 29, 2019

Dear All I ordered watch from Creation Watches however i never recived it detailed description in below link with proof et Customer service promised refund when i delete...

[Resolved] Creation Watches / watch arrived broken - customer service non-existent!

Jan 09, 2019

I purchased a watch for my husband's 65th birthday this year in October. It said free P&P worldwide but this company is based in Singapare so you are liable for the customs duty they impose on you when it is shipped, in other words it's just a cheap way of them avoiding paying this charge...

[Resolved] Creation Watches / order cancelation

Dec 05, 2018

I bought a Casio analog digital watch today on your Creation Watches website and made payment through PayPal. I received a payment confirmation email immediately after. However I decided to cancel the order because I don't want the item anymore. I emailed customer service asking for the...

[Resolved] Creation Watches / customer service

Nov 24, 2018

I have been trying to communicate with Creation Watches, they have not helped at all. They take longer than a week to respond each time, have not progressed my issue and I still have not received my product. If you have to deal with their customer service be wary of the poor quality and...

[Resolved] Creation Watches / they sent me a watch box with no watch inside

Nov 18, 2018

I bought a Seiko SNK809K1 and paid extra to have the original Seiko box. Order number 10351612. After over a week they dispatched the parcel on the 13/11/18 and sent me a tracker number and the parcel turned up really quickly on 17/11/18. I opened the parcel and yes I had a Seiko watch box...

[Resolved] Creation Watches / no item no refund since 1 year!!! - lack of contact

Nov 12, 2018

I ordered watch 1 NOV 2017 now is nov 2018 and I didnt get watch and no refund customer service stop responding to my emials I was patient for one year- they consantly replaying from time to time that they are working on it Please be careful with this shop terrible customer service -lack... / lack of clarity and help with shipping address issue

Oct 23, 2018

I purchased a watch on October 19th and was provided a confirmation email with a tracking number. I realized I needed to alter the shipping address and immediately reached out to customer service. I received a generic email, was advised to contact the shipping company (who told me to...

[Resolved] Creation Watches / broken watch dissapeared into repair centre

Oct 16, 2018

I bought a Seiko SKX007 from Creationwatches but the watch lost two minutes per 24 hours. I took to an authorized service provider who told me the watch is without warranty since creationwatches isn't an official retailer. I ask Creation Watches about it and they tell me to send them the... / customer service

May 22, 2018

30th of april 2015 i purchased a seiko prospex baby tuna from was fast, but it stops there. after sending the watch back for warranty repair due to moist inside the watch in august 2015 i got the watch back a few months later in the same condition(moist inside...

Creation Watches / orient mako 2

Apr 30, 2018

I ordered an Orient Mako 2 watch from Creation for my Fathers 60th birthday gift . I ordered an orient presentation box separately, as the postage option I selected did not include the box. Seemed odd but still a good price so I went for it. I received the watch and box quickly. The outer...

[Resolved] Creation Watches / no refund 6 months!

Mar 10, 2018

Guys, if you are in the market for a watch, I suggest you to stay away from this shop. I've purchased ska371 on 22h of august 2017 (order #10245143) for about 200 bucks. And I never received my purchase. It was officially confirmed as damaged during shipping with sing post. Not a big deal...

[Resolved] Creation Watches / go here if you want to lose your money and your item.

Feb 14, 2018

Read this before you shop with creation watches.! Guys, if you are in the market for a watch, I suggest you to STAY AWAY from this shop. I've purchased SKA371 end of August 2017 (order #10245143). And I never received my purchase. It was lost somewhere during shipping with Sing Post...

[Resolved] / customer service and misleading advertisement

Jan 24, 2018

I regret dealing with, I purchsed an Invicta watch, order indicated 10-14 days delivery via DHL Express to Canada, time past and I contacted and they updated the order 3 weeks later saying it as sipped via SingPost and will deliver 3-4 weeks, I am... / watch

Dec 05, 2017

I bougth a Orient watch from their site. Big surprise when receiving the watch : I have to pay +40% of custom taxes (where as my local VAT is 20%). Contacting customer service to ask why I have to pay more than my local VAT rate : they explained to me *afterward* how to avoid taxes. I did...

[Resolved] Creation Watches / customer service

Dec 02, 2017

I ordered a SEIKO Alpinist SARB017 from Creation watches on the 16th of November, selecting the DHL Express 2-4 day delivery option. Firstly, the ad clearly stated free DHL Express was included with the purchase of this specific model, but after enquiring why the system still charged an... / don't know what to do

Nov 10, 2017

What happened? They charged me for my purchase and then canceled my order without telling me. I didn't know that doing like that was legal or normal. Because they don't answer my emails and calls. I don't understand what's going on. I want to get my money back. I was scammed or what? Are...

[Resolved] Creation Watches / seiko skx007 failed within warranty: creation failed to repair & now stopped communicating

Aug 05, 2017

Good selection and prices but terrible customer service. My watch failed within warranty period and Creation told me to take it to the local service centre. I could not do this as the watch was not covered by manufacturer warranty, but by Creation (the warranty card had been removed from...

[Resolved] Creation Watches / their poor customer service...

Jul 28, 2017

They cancel my order placed threw their web site after I was charged in my credit card, they ask me to a proof of identity they claimed its for my protection... So I send them my medicare card to prove my identity which seems that was not good enought I did not want to send them a copy of...

[Resolved] Creation Watches / watch

Jul 08, 2017

! Buyer be wary! Beware if problems occur with your purchase & you require vendor action. Creation watches falsely advertised the particular item I purchased from them. The advert reads as follows "new with tags: a brand-new, unused, and unworn item (Including handmade items) in the original...

[Resolved] Creation Watches / watch

Jun 22, 2017

Purchased June 2017 Dear readers I purchased a limited edition watch from Creation Watches. They advertised that the watch will be shipped in original packaging but it was not. I live in Germany and the advertising reads, and I quote "Neu mit Etikett: Neuer unbenutzter und nicht getragener...

[Resolved] Creation Watches / watch bought online

Mar 16, 2017

I recently ordered a Seiko watch with Creation Watches, a company based in Singapore. Upon receiving the watch I had to pay roughly a third of the price on top - as duties. I know that legally there probably is no way for me to get compensated. But I wanted to bring your attention to the...

[Resolved] / where is my money?

Dec 07, 2016

Bought a watch from this company and they cancelled my order. When I contacted Creationwatches they said that my order was not in stock. Strange thing that they did that not telling me anything. Anyway I asked for a refund and they assured me I'll get my money back and asked me not to...

[Resolved] Creation Watches / scammers

Nov 09, 2016

I'm extremely disappointed with Creation Watches. Purchased a watch from them and used it for about two months and then it broke. I contacted Creation Watches customer support and asked about the repair service and they said that I can send them the watch and they will take a look at it...

[Resolved] / mk watch

Sep 06, 2016

Please do not purchase anything from them! I purchased a MK watch from them last December. After 8 months of used, the crystals came off and others about to come off too! As none of the jewelry and watch repair in Sydney had the square stones to fit my watch, I emailed creationwatches several... / determine procedure for getting refund for returned product

Jul 16, 2016

Returning wristwatch ordered 6/21/16 because same product of similar design was given to family member on employment anniversary date. Refund promised if explanation provided and watch in original condition. Order confirmation contained the following: Order # 10173087 Date: 6/21/16 Price...

[Resolved] Creation Watches / product was declared to violate copyrights by the german customs - creation watches still charges me partially

Jun 05, 2016

Order Number: 10167127 March 2013 First of all - do not even think about buying a watch there. I made this mistake in March 2016. I ordered a watch that was labeled Tissot for my brother as a present. The cost was 353€ (shipping included). When I first got a message with the shipping code and...

[Resolved] Creation Watches / customer deception, no boxes for watches, deleted product reviews

May 08, 2016

I ordered two Casio watches from their website back in November 15. They were going to be given as presents, so I emailed them and asked if they will come in a box. They replied that the watches will be in original Casio boxes. Unfortunately, both watches arrived inside a single plain postal...

[Resolved] Creation Watches / casio g shock watch

Mar 03, 2016

Bought the watch December 2014. The watch was faulty. They told me to take it to Casio Thailand as it had an international warranty. Casio Thailand told me the problem with the watch, a manufacturing problem and informed me that there was no international warranty on the article. Creation...

[Resolved] / respond to enquiries

Nov 14, 2015

I purchased a watch from Creationwatches the delivery was first class I had concerns about my watch ie on the face of the watch witch is a seiko divers watch there's a X above the word kinetic this X is not on the wed pictures or video from there company or on any of the sites on www I...

[Resolved] / overcharging and poor customer service

Aug 15, 2015

On 20 July 2015 I placed an order for two Seiko watches, a model SRP645K1 ($185) and model SARZ003 ($205) for a total of $390 excluding shipping. I then received an email from creationwatches informing me that the SRP645K1 would be sent from Singapore via DHL while the SARZ003 would be...

[Resolved] Creation Watches / wrong information

Aug 13, 2015

we bought 2 of the orient fem7500 range of watches from creation watches and were told by vanya that they had a power reserve button but in all the emails they sent and after trying to get this function to work it simply does not, the only thing that happens is the day function i... / creation watches repair services

Jul 21, 2015

I sent my Seiko Sportura under warrenty (3 months old) to service repair since 8 months and always the same answer: Dear Patrick, Sorry we can't refund you for this purchase we have not yet receive the watch from Service Center. Repairs can take longer if it...

[Resolved] / 3 months waiting for warranty and still n3 months waiting for warranty and still no news

Apr 23, 2015

I buy a watch on this site in November 2014. I received it and after a few days, it doesn't worked. So I returned for warranty. I returned in January 2015 and since then, they still have not returned to me. every time i send an email they always meet the same sentence...

[Resolved] CreationWatches / non delivery of the order

Jan 21, 2015

Hello, I have bought Seiko Lord Two-Toned Stainless Steel Fixed Swarovski Crystal Bezel Ladies Watch SRLZ88P1, order #10109093 on 05.12.2014 from the CreationWatches official on-line shop. On 15 of December 2014 they have sent me confirmation of shipment via BPost with invalid shipment...

[Resolved] Creation Watches / I returned defective watches, but seller stopped to communicate with me

Jul 27, 2014

I wasn’t satisfied with the services of www.creationwatches .com. I bought 4 pairs of watches from them, but all four were defective and one of them didn’t work at all. I contacted the seller and explained the situation, and he agreed to replace them or repair. After I sent...

[Resolved] Creation Watches / unprofessional

May 09, 2014

I was really excited to use after reading the testimonials on their site. I should have shopped else where. I ordered a seiko diver on a Monday with 2 day express shipping. Creationwatches sent me an email and tracking number saying they shipped the watch. 4 days later...

[Resolved] / scam - order number: 10071271

Dec 27, 2013

Hi, This was my first purchase with them and very disappointed. Their Seiko watches doesn't come with the original packaging and if you want a nicer Seiko Box, you would need to purchase it for $6.00 which I did but when I got still got the generic Seiko Box that everyone else get. I...

[Resolved] / package not received

Oct 28, 2013

AGO 16 - I purchased a citizen watch in AGO 28 - They send me the tracking code to see where my watch is. SET 9 - I send an email to with a report from DHL that say : The item could not be delivered and is being returned to sender. SET 10 -... / very disappointed with this company

Dec 25, 2012

Very disappointed with this company, ordered watch as a present it arrived damaged. Got in touch by e-mail as the phone line for UK is just an answering service telling you to email them. Email got passed to someone called Justin who told me all watches are checked prior to being...